The Service Desk Institute (SDI) is the leading professional association for people working in the IT service and support industry. Passionate about helping service desks and service desk professionals realise their full potential, we provide you with the tools you need to help set your company's IT service up for success.
SDI sets the best practice standard for service desks and for IT service professionals upon which the Service Desk Manager (SDM) and the Service Desk Analyst (SDA) qualifications, offered by APMG International, are based.
In addition to publishing a vast range of forward-thinking research reports, SDI also audits and accredits service desk operations through our Service Desk Certification (SDC) programme. We host a busy programme of one day events, workshops and training courses across the UK and publish the industry magazine SupportWorld.
SDI is also host of the annual IT Service & Support Awards.
ITIL V4- Is a Gold mine. We lingered around employee onboarding all the way by leaving key left behind. Zoho- Great invention from CRM stand Point, entire service desk plus is polished from Legacy, no new. I expected more from ‘Akshay’. Excellent point by ‘David’ about a tool. ITSM itself is like a soul, irrespective of version. Soul must get inside a body to make it meaningful. Or utilize existing governing bodies we have. More realistic example with reference to current trends , will be more meaningful instead long story and ending up with improper and irrelevant timeline of adoption. Thanks That is fantastic
In Speedwing Logica Kim Songi, Lisa Patston in HR were nasty pieces of work and so was the idiot I.T. manager John Horne. An awful experience there with terrible people, no wonder Logica pulled out of that failed British Airways partnership. Next time make sure you choose decent people, staff treatment there wasn't that great overall and pay was poor.
In Speedwing Logica Kim Songi, Lisa Patston in HR were nasty pieces of work and so was the idiot I.T. manager John Horne. An awful experience there with terrible people, no wonder Logica pulled out of that failed British Airways partnership. Next time make sure you choose decent people, staff treatment there wasn't that great overall and pay was poor.
In Speedwing Logica Kim Songi, Lisa Patston in HR were nasty pieces of work and so was the idiot I.T. manager John Horne. An awful experience there with terrible people, no wonder Logica pulled out of that failed British Airways partnership. Next time make sure you choose decent people, staff treatment there wasn't that great overall and pay was poor.
Nice video... I work for public sector and federal government ministries/agencies. Could you please provide a common checklist to identify all the processes before implementing the RPA... Also if you could provide a list of top best software applications (for capturing, scanning and extracting documents, content management, should have dashboards, portals and must be AI driven, semi automated and fully automated interfaces for services delivery ) including details about the corresponding vendors
@@katrinamacdermid8397 1. ARRIVAL AT SCHOOL (Teachers and Students must arrive school as per the defined policy, example 95% or above track record) 2.Attendance - An individual is expected to have minimum 95% (example) of attendance Similarly you could setup SLA for adherence (DISCIPLINE AND RULES ,PLAYGROUND RULES,MISCELLANEOUS RULES , BUS RULES etc.....)
Uniform policy, attendance policy, lunch time policy, no nuts policy, behavioural policy, homework policy- these are a few between pupils and school/teachers. Surely there are many other policies that bind a teacher / school worker to the school : setting /correcting home work, assessing a pupil/parents teachers meetings etc. Well and then there will be some between the school and the local education authority/council etc...
Why would you waste your time creating a video with such terrible audio that is nearly unintelligible? And why would any professional even think to show up without a proper microphone?
I passed the ITIL 4 with %98 score. Watch this video that demonstrates how I done that. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-TIprQB_rwgU.html
Disappointed by the background office conversations and noise making it difficult to pay attention to the speaker. I had to re-listen several times in order to hear everything I wanted to hear.
That's a great question! Our Service Improvement team will be able to help answer it - can I ask you to ping a message to hello@sdi-e.com so we can get in touch? Thanks
Out first webinar! Thanks Ollie and everyone at SDI for this amazing opportunity, we had a great time making the presentation, and Keith is now officially our poster boy - hope to work together on another webinar very soon!
