At MIT Sloan Management Review (MIT SMR) we explore how leadership and management are transforming in a disruptive world. We help thoughtful leaders capture the exciting opportunities - and face down the challenges - created as technological, societal, and environmental forces reshape how organizations operate, compete, and create value.
Great video, great approach.👍 I’d add, although a KBI might be challenging to devise for that face to face interaction, that the way employees interact with customers is impacted by the authority/decision making latitude, and company rules for dealing with customers. For example, I just worked a gig shift at a random retail store, where the supervisor said “no giving away extra bags to customers, no refunds or exchanges under any circumstance” and other extremely strict rules, and this made delivering quality service very challenging b/c our hands were so heavily tied. The business lesson there, is that a company should hire good people and then trust them to make good decisions in service. Give the employees at all levels some decision making authority in how the customer interaction is handled and in remedies that can be offered to customers.
HR digital transformation sure is here but what matters is how your organization introduces it for the betterment of human resources. Here’s something interesting you might wanna see @UCwL9Nqnam5qojFSexS66RWQ
It is really refreshing to listen to this research finding and I must admit, I am enjoying every minute of it. The analogy of tyres and cars really defines the topic at hand. The research finding has covered many important aspects in analytics for business innovation. In conclusion, overall, I think more and more companies should recognize analytics as their main assets to drive innovation. Analytics has undoubtedly created new avenues to create, manage and utilize the data to create and improve innovation. However, the sharing of inter-organization knowledge should not be a problem judging by the fast pace and evolution of knowledge - what you know today may be obsolete by tomorrow. So what’s the problem of sharing? You give back and you’ll get something back. We have the internet nowadays - more companies are portraying more transparencies to portray good governance, to gain more confidence from customers, suppliers and markets. But of course, the volume of information must be controlled as well - not all information is customized to the needs of the industry/ product/ service being provided. If too much information is gained vs the right use of such information, then knowledge sharing can be redundant. The required information/data/knowledge to be gained must always be about increasing productivity, efficiency and lifelong learning. I share the same views on the implementation problems : a) Due to Cultural Difference (workwise) - across countries. b) Limited Infrastructure c) a uniformity in the standards of approach I see that MIT Sloan has played good roles in recognizing, evaluating, confronting and providing solutions based on facts to create awareness to all industry players that still do not see how much they can benefit from business analytics. (perhaps substantiated with some estimated monetary figures - from some good case study?) This practice will outweigh the skeptics. I believe that recognizing analytics as the source for innovation will encourage other companies to develop this system. However, the difference in applying the system will depend on history of the organization, the people, the culture and the organization structure. The keyword is “understand” (not memorize) what analytics is all about - that’s why it has to start using “top-bottom” approach. The top management MUST understand first prior to implementation. .
Thank you for the presentation. It helped me understand the innovations of business model, market creation, sustaining, and efficiency innovation. I am going to read papers and books mentioned in the presentation for further understanding. Thanks.
It'd be extremely interesting to have the same panel back again now 8 months later! Wonder how Zipcar for example is dealing with the iMove and other personal transportation innovations.
Obsolete the idea of patents and copyrights and then we will see the biggest shift in humanity... Dear shell corporation your fucked dear monsanto your fucked dear ford motor your fucked. its coming into 2012 your all fucked. fucked for the better.
Important questions that are indicated here. Decentralization vs.centralization, organizing cooperation and networking on a global level among other hot topics. IT capabilities help to understand the complexity of global business. However, one question might also be how information (= data) is converted into knowledge, which form my piont of view has to do with viewing information in different perpsectives. And I like the quote very much. So, thank you very much for that interesting video.
i agree with the fact that innovation must be managed and measured.....I do NOT believe that "innovation isn't creativity"i personally feel there should be some level of creative thinking that goes into the creation of a better or more effective product, process, technology or idea....
