Thankfully I had access to a machine shop on site so I was able to make a custom extractor tool. If you don't, buy the extractor tool when you buy the replacement cartridge. You'll wreck your pipes otherwise
Hello. The FLO Device will be positioned with the arrow pointing in the direction of the flow of water into the dwelling. The shut-off can be installed in either a horizontal or vertical position.
Due to calcium buildup in the pipe, I was able to remove the cartridge only by reattaching the handle tightly with the set screw (after removing the cartridge nut) and pulling moderately hard. I was also only able to install the new cartridge the same way. Aligning everything and then pushing down on the cartridge with the handle attached. Don't forget to reattach the cartridge nut!
Hello @rynegade. Putting the screw back into the stem of the cartridge does seem to give you more/better leverage to pull out the cartridge. We also recommend cleaning & flushing the valve body prior to installing the new cartridge. The following link will assist with that process: solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing
Hello @rynegade. Depending on how long the cartridges have been in service and if the water flowing through them is hard or high in mineral content, can make it difficult to remove the cartridges from the valve body.
1:52 critical moment!!! I installed this backwards and was able to fix asap. 1:55 I wouldn't install the cartridge like that. I would manuallt press the plastic flanges so it fits inside nicely and until in place. It won't be a smooth fit. Check other youtube videos.
Hello Pumasoledad2001. Thank you for taking the time to view and comment on our video. It is important to ensure the cartridge stem is in the correct position so that you do not end up being soaked when the water is turned back on. The following link will provide you with additional information about this process: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
Hello Goochesmom. The Moen Smart Water Monitor & Shutoff device after being installed goes into a Learning Mode, where takes approximately 7-10 days to learn the home’s water habits. The following link will provide you with additional information on the Moen Smart Water Monitor & Shutoff device: solutions.moen.com/Smart_Water_Security_Products/Help_Center/Flo_Smart_Water_Monitor_and_Shutoff
Hello @lisafigueroa7433 and thank you for commenting on the current post. There is a white twisting tool included in the package with the replacement cartridge. While placing the cartridge inside the valve, please use the twisting tool to push the new cartridge into the valve body. If you still need assistance with inserting the replacement cartridge, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Hello relaxationhub4234. We are sorry to hear that you feel that way. If you have any questions or need installation assistance, please feel free to contact one of our Product Specialists. They can be reached at 1-80-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Hello jonathansimbulan. The Moen Flo Smart Water Monitor and Shutoff should be installed after the water storage tank. The device should be placed after (downstream) of all treatment and filtration components to avoid debris interference. If it is necessary to install the device prior to a water filtration system, a wye strainer with a 100 mesh or finer screen and blow-down port is required to catch any sediment or particles from the ground source or casing. The mesh screen in the strainer may require periodic maintenance. If you have any additional questions, please contact our Smart Water team. They can be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.
Hello RookFett. The Moen Flo Smart Water Monitor and Shutoff requires a minimum clearance of 3" from the wall for the 900-001and 900-006. A minimum clearance of 3 13/16" will be needed for the 900-002. If you have any additional questions, please contact our Smart Water team. They can also be reached at 1-844-633-8356 and are available Monday-Friday 8:00am-7:00pm EST, Saturday 9:30am-6:00pm EST.
Hello Ty_D_Skol. We are sorry to hear that you feel that way about the Moen M-Core Integrated Transfer Valve with 3-Series Trim. We'd be happy to assist you with any issues or concerns you have about this Moen product. Moen product specialists can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. If it would be more convenient, you can send us an email using our Contact Us page: www.moen.com/customer-support/contact-us
Hello nausetlight5192. Moen does not currently have an alternative battery backup option for sale. Moen is working to develop a new battery backup to support the Flo Smart Water Monitor & Shutoff in the future.
This video seems very straight forward. I’m installing this in just a few short hours. I’ll follow up with a comment here this evening to let everyone know how this goes, but I don’t expect any issues.
I had to use CLR calcium remover to get my cartride out, took about an hour of inching it out. The CLR dissolves the calcium then we had it out in about five minutes. Put the CLR on it first.
Thank you @mslayna27 for the feedback you posted on this Moen video. If you have questions or need assistance with a Moen product, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
I’m having an issue where the hot is coming out on the cold side and cold coming out on the hot side how to i correct this issue it does not specify in the instructions how
Hello Williamtipton1378. We are sorry to hear that your hot/cold water is "reversed" with your new Moen M-Core tub/shower mixing valve. The following link will walk you through the steps to correct this issue: solutions.moen.com/Article_Library/How_to_Reverse_Hot_and_Cold_for_a_1212_and_1213_Cartridge Should you require any additional assistance, please contact our product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Hello normferguson2769. The Moen flush mount body sprays are designed to be installed with the rough-in Moen model S1300. The Moen S1300 includes a plaster ground that is approximately 4 ½” in diameter and requires a maximum hole size of 4 5/8” in diameter.
Tip: when reseating the retaining clip, hold on to it as if your life depends on it! My cartridge was a little more into the wall and the clip slipped from my fingers causing it to fall behind the wall. The hurt was unreal. I had to make an extra trip to the store and spend another $6 for that sucker.
Hello danielventura6391. Thank you for taking the time to share your experience with the installation of a new Moen 1222 Posi-Temp tub/shower cartridge. We are sorry to hear that your cartridge retainer clip fell behind the shower wall. With a deeper in-wall installation of the Moen Posi-Temp tub/shower rough-in valve, loosing your grasp on the cartridge retainer clip can result in it falling down behind the shower wall. If you are the original purchaser of the Moen Posi-Temp tub/shower product, you can contact Moen directly under the product lifetime limited warranty for free of charge replacement parts. If you need assistance with the installation or require a replacement cartridge retainer clip, you can contact Moen product specialists at 1-800-289-6636. They are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Hello katieluallen5514. We are sorry to hear of your experience with your Moen handheld unit. As the original purchaser of the Moen handheld unit, you can contact Moen directly under the product’s warranty. Our product specialist would be happy to work with you to troubleshoot the leaking and to find a satisfactory warranty resolution. Please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
Hello. The solenoid may be stuck in the open position. You will press the manual flush button 3 times. If it does not flush, replace the solenoid. Since the batteries have been replaced, please make sure the battery pack has been unplugged for at least 30 seconds to reset. If you continue to have an issue, you can reach out to our Product Specialists. They can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.
Good morning. That is wonderful news! Our Product Specialists are always here to help with both replacement parts and technical assistance. We can be reached Monday through Friday from 8am-7pm EST at 1-800-289-6636.
Hello @a.j.infowars7582. We would be happy to troubleshoot the issue you described. Please contact us at at 800-289-6636. We are available Monday through Friday from 8:00 am - 7:00 pm (EST).
Hello JoseCruz-kp7ru. The hex wrench should be included with your double bar and does vary between collections. However, the 2mm hex wrench is the size that the majority of the Moen double bars use. We would suggest to contact our Support Team directly if further assistance is needed.
Hello. We would need to get a picture of the entire towel bar to confirm the set screw size/allen wrench needed. That or you can try the 2 mm size hex wrench!
Wish I watched this before reading the instructions... it wasn't very clear there is a notch to indicate whether the valve was on or off. I almost dumped several gallons of water through my subfloor when I turned the water back on not realizing it was upside down.
@avidworkslol Thank you for your feedback on the instructions for the Moen PosiTemp cartridge 1222. I am sorry to hear that the instructions were not clear enough for you, but I am however, happy to hear that his video was of better assistance. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
MY OLD CARTRIDGE PRODUCED OFF ALL THE WAY CLOCKWISE And WARMER AS YOU TWISTED COUNTERCLOCKWISE. NEW CARTRIDGE, INSTALLED PERTHIS VIDEO IS OFF WHEN POINTER IS AT 12:00, COLD COUNTERCLOCKWISE, AND WARMER CLOCKWISE. ?
Hello @thomaslinton5765. We are sorry to hear of the difficulty you are experiencing with your Moen Posi-Temp tub/shower. Based on your description, the handle is not installed properly; in the "OFF" position, the tip of the lever handle should be pointing down to the drain/floor or in the 6:00 position. From the "OFF" position, the handle should rotate counterclockwise with the 12:00 position being warm or a mix of hot and cold and the 9:00 position being full hot. The following link will assist you with the installation process: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp Should you require additional assistance, please contact us directly at 1-800-289-6636. Moen product specialists are available Monday through Friday from 8:00 am - 7:00 pm Eastern Time. You can also use the following link to our Contact Us page to send an email: www.moen.com/customer-support/contact-us
Yes this is a bad valve design. Not only does it fall apart in the box and during assembly leaving you hopefully in its reassebly....it cannot be rotated 180 degrees to correct the cold/hot pipes being crossed. Moen has taken a simple design and made it difficult and limiting. As an installer I will steer my customers in a different direction rather than deal with this headache ever again.
@nathanokorn4566 Thank you for your feedback on the Moen Integrated Transfer Valve and 3-Series Trim. For further assistance with installation, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time). You can also email Moen directly through our "Contact Us" page on the Moen.com website at www.moen.com/customer-support/contact-us
@akmt123 For further assistance, please contact Moen directly at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Hello @ayosirsnow the black adapter is held onto the cartridge with a screw in the center. If you do not have the adapter shown in the video, or you need additional assistance, please contact Moen directly a t800-289-6636. We are available Monday -Friday from 8 am - 7 pm EST.
I also faced the problem where my old cartridge didn't come out. I was worried about damaging everything and so just left it. Having said that, I only later realized that the new cartridge came with a small plastic nut that fit around the old cartridge. It said to use that nut to rotate the old cartridge by a quarter or half turn (I don't recall which) to break it loose. I wish I had read those instructions first, maybe I could have gotten it to work. Or just but the cartridge puller from Moen.
Hello akmt123. The difficulty in removing the 1224 cartridge after the cartridge nut has been removed could be caused by mineral build-up and will require more effort to remove. For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Ive changed the part exactly like what was shown and told. After everything was done, water starts dripping and loud rumble when turning to hot water. Is it a faulty piece??
Hello 18klan12. The loud rumble when turning to hot water is caused by mineral build-up and/or debris in the valve body. Moen recommends the valve body be cleaned and flushed out, refer to the following link: solutions.moen.com/Article_Library/Valve_Body_Cleaning_and_Flushing If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Hello jigneshngadhia. The 1222 cartridge should only be installed upside down if your hot and cold water lines are reversed; hot on the right cold on the left. Refer to the following link for additional installation instructions solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp If you have additional questions or need technical assistance, please feel free to call us at 1-800-289-6636. Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
I see the last comment is from 2 years ago, but I hope this gets somewhere. Our identical faucet started spinning from the counter and now when trying to tighten the nut underneath the counter-top, the orange pipe is not screwed into the top of the faucet anymore. Doesn't seem to grab any threads either.
For additional technical or warranty assistance, please feel free to call us at 1-800-289-6636 or visit our Contact Us page at www.moen.com/customer-support/contact-us . Our business hours are 8:00 a.m.-7:00 p.m. Eastern Time Monday through Friday.
Hello nivanfield2386. We are sorry to hear you are having difficulty installing the Moen 1222 Posi-Temp cartridge. We would recommend cleaning and flushing the valve body The following link provides additional installation instructions: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
Im renting a home and replaced my old keaky faucet with this. The notch on the cartride need to be down on mine or else off meant on. Don't know if I had a defective cartridge or if the builders of the home screwed something up, but it works like it's supposed to now.
Hello @tohrazul. You are correct! As shown in the video, the notched side of the cartridge stem is facing the ceiling. This allows you to easily install the handle with the set screw opening facing the ceiling. After installing the handle and before turning the water back on to the shower the handle and the notched side of the stem are rotated to be facing down towards the drain. For additional information about the installation of the Moen 1222/1222B Posi-Temp cartridge: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
One commenter mentioned grasping onto the old unit and twisting side to side while removing. I was able to do this with a pair of lineman’s pliers and it greatly reduced the stress on the plumbing. Thanks @PantherBlitz !
Hello @danaboehler2719. The Moen 1222/1222B Posi-Temp Replacement cartridge comes with a twist tool that is used to help break the seal. After removing the cartridge retainer clip, you place the twist tool onto the stem of the installed cartridge, grasp the twist tool with your pliers and twist. The following link will allow you to view additional cartridge removal/replacement instructions and also has a video link for this task: solutions.moen.com/Article_Library/1222_Cartridge%3A_Single_Handle_Shower-_PosiTemp
Hello. We would love to assist you further. Please call into our Contact Center and our Product Specialists can help. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
now that the cistern is sharing waste water that'll get soap and other chemicals in it that gets poured down a sink, isn't there a risk of backflow into the drinking water pipe each time it gets refilled?
@ChaloOnDaTrack I am sorry to hear you had issues with the instructions. For further assistance, please contact Moen directly at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
This is a great video. I'm going on Amazon to order the cartridge and the #104421 removal tool. Not taking chances on ruining the valve body and having to pull out the whole shower stall to get replacement access. After these things are in a few years, that cartridge is welded in place with hard water deposits and no more lubricant is around it.
If you need warranty assistance or have any questions regarding a Moen product, please contact Moen directly at 800-289-6636. Our business hours are 8:00 am - 7:00 pm Monday through Friday EST.
We replaced our old separate faucet and sprayer with a Moen Pullout Kitchen Faucet and couldn't be happier. We repurposed the sprayer hole for an garbage disposal air switch. I would suggest reading all of the instructions and/or watching this entire video before you begin. After several frustrating minutes of trying to tighten the mounting nut by hand, my helper handed me the "installation tool" and said, "Here, maybe this will help." 🤪
Good morning. Thank you so much for your feedback. Our Product Specialists are available if ever needed in the future. They can be reached at 1-800-289-6636 Monday through Friday from 8am-7pm EST.
Hello dannysisk9458 We are very sorry to hear of the difficulty that you experienced with your Moen M-Core with transfer valve and trim kit. What you described is not consistent with the quality we strive to provide. As the original purchaser of the Moen M-Core valve with transfer valve and trim kit, this product is covered under the Moen lifetime limited warranty. Our product specialists would be delighted to work with you to find a satisfactory warranty resolution. Please contact us at 1-800-289-6636; we are currently available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
I just purchased same model in 2024 but water lines are no loner made out of braided stainless but the cheaper Nylon material which will not last as long as stainless. The brass nut to tighten down the faucet shown on this video was now a plastic nut which will fail or crack. Moen saved about 50 cents on this brass to plastic nut replacement. The knock off no-name brands from China still have a brass or medal nut to tighten down a pullout faucet so why did Moen change to plastic?. I did not trust the cheaper water lines or plastic nuts and could buy same quality no-name Faucet on eBay for about $50. Both are now same quality and build. I returned this $200 faucet to Lowes for a refund.
Hello Qsamquinn6427, I am sorry to hear that you were not satisfied with the supply lines included with your Moen product. Moen continues to improve our products and we are confident in the durability and longevity of our products. For pre-purchase, installation, and warranty assistance, please feel free to call us at 800-289-6636. Our current business hours are Monday through Friday from 8:00 am - 7:00 pm (Eastern Time).
