Would be great if the custom video could pull from our directory and calendar etc! It's too "generic American" and people don't connect with it as well as it so "unfamiliar"
Is this available for the entire church and not just groups? We would like to have attendance for our children in sunday school - and not just numbers but attendance with actual names.
Is there a way to use Check-ins in the app without the need to actually scan the QR upon arrival at the church? In one ministry we don't want to print labels, just check in.
You can absolutely use Check-Ins without labels! This article outlines removing the labels- Stop Printing Labels pcocheck-ins.zendesk.com/hc/en-us/articles/115000462848-Stop-Printing-Labels? Additionally, if you want to speed up your check-ins, particularly without labels, you could enable your members to check in right from their phones! Learn more here- Check In with Church Center App: pcocheck-ins.zendesk.com/hc/en-us/articles/360022139494-Check-In-with-Church-Center-App?
Great question! You can learn more about that feature and updating it here: pcoservices.zendesk.com/hc/en-us/articles/115008639247-Team-Settings#assign-the-replies-to-person-3
How do you get it to NOT print a label for a person checking in? Like we don't need it to print labels for our volunteers. They have a lanyard they wear so we don't need that label to print. - Thanks for your help!
How you run Check-Ins is dependant on your set up with printers, etc. If you're referring to checking kids in with the Church Center app, this article will show you how: Check In with Church Center App - pcocheck-ins.zendesk.com/hc/en-us/articles/360022139494-Check-In-with-Church-Center-App? software and hardware requirements: pcocheck-ins.zendesk.com/hc/en-us/articles/360042109393-Software-and-Hardware-for-Check-Ins?
This is an older video so we may need to review this with you to showcase all the updates. Can you write to use directly so we can take a peek? support@planningcenter.com
You can use Check-Ins without printing labels! 1. Use the Church Center App: The Church Center App allows attendees to check-in on their personal devices. If you do not print labels, you can enable the setting to allow the user to completely check-in from the app (they do not need to scan or do anything extra). This is the best option for checking in multiple household members. A related article: New: Self Check-In with the Church Center app - pcocheck-ins.zendesk.com/hc/en-us/articles/360046565193-New-Self-Check-In-with-the-Church-Center-app?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjo2Njg0MiwidXNlcl9pZCI6MTI2MTcwNzMyMjAwOSwidGlja2V0X2lkIjo3ODk3NTUsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjI3NTA5NjQwfQ.b-bWOGeCfCOLNT_G9gAZ-dzIuUSr2OzcrNm-8obvaEo& 2. Use a Check-Ins Station: First, do not assign any labels to any of the locations, and if there are default labels attached to the event level, you can remove them. You can have a volunteer or class leader take attendance using a Roster station. Roster stations provide a list of recent attendees. The volunteer would select who is attending today by 'tapping a box' next to their name. They can also add non-recent attendees to the list. You can use Self or Manned stations if you are checking in lots of people at a central location or by household. 3. Use a People Form: Create an online Connect Card using People Forms. Upon submission, the user who filled out the form will be checked into your event. This is best for individual attendees and guests. This option will not let the user select specific household members for check-ins. Hope this helps!
I was able to make a label thanks to this video but now how do I get it to actually print? It currently says "this label isn't currently set to print anywhere." Thanks for any help
We can take a closer look if needed, but labels need to be added to your Events/Locations before they print when people check in. If you continue to see this issue, let us know pcocheck-ins.zendesk.com/hc/en-us/requests/new?
I went to the website and watched the getting started video and then came here to see what info was available. I was wondering how do you add pictures to the member files? Do you usually have a Photo Booth in the foyer or do individuals just submit pictures? It would be real great just to walk step by step by video through adding a new person to the software without importing from another file.
Great question! There are a few different ways you and your members can update their profile photos: 1. Members can edit their profile photo from within Church Center on the web or using the Church Center app: Update Your Profile in Church Center - pcochurchcenter.zendesk.com/hc/en-us/articles/7992221192347-Update-Your-Profile? 2. As an admin, you can edit their profile to add an image for someone: Edit Profile Information - pcopeople.zendesk.com/hc/en-us/articles/204263114-Profile-Overview? 3. You can enable Social profiles to import people's profile photo from Facebook, Instagram, etc: Social Profiles (Facebook, Twitter, LinkedIn, Instagram) - pcopeople.zendesk.com/hc/en-us/articles/204462590-Social-Profiles-Facebook-Twitter-LinkedIn-Instagram? 4. Members who have login access to a Planning Center product (volunteers, staff, etc) can edit their photo from within in their profile (within whichever products they can access). To update Household photos: Members can also update and manage photos for their Household and the people in them using Church Center: Manage Household Members - pcochurchcenter.zendesk.com/hc/en-us/articles/22668444926875-Manage-Household-Members? As an admin you can add a Household photo while editing a person's Household in People. Hope this helps!
Great question! You can add all of your Groups events to Calendar automatically by enabling the Feed. This article can show you how: Add Feeds to Calendar: pcocalendar.zendesk.com/hc/en-us/articles/360051070693-Use-Feeds-to-Manage-Events
Is this happening in your Services mobile app or elsewhere? We can take a closer look via a support ticket: pcoservices.zendesk.com/hc/en-us/requests/new
@@planningcenter I appreciate you taking the time to respond. Thank you! I I'm aware of that video, but I was hoping for a brief 10 minute or less overview to introduce my admins to the software.
Ah, ok! We do have these videos broken down via our support center. It may be worth peek and seeing if you find the segments you need. fast.wistia.com/embed/channel/976f5jnhb0?
@@planningcenter ooh! That looks nice. How can I access that kind of breakdown for other Planning center tools? Is there an easy way to do that? Thank you for your responses! I bet someone else will find their way to this comment and be helped.
If you visit the products on our help center, scroll to the bottom of each on to locate the video options. Or search based on topic/feature and then scroll to the bottom of that page! support.planningcenteronline.com/hc/en-us
If you need access to an existing account, someone from that church will need to create a profile for you. You can't add yourself. If you're wanting to set up a brand new account for your entire church, you can sign up at planningcenter.com
Currently, there isn't but this a feature request on our radar! If you would like to add your voice to this one, send us a message here: pcopublishing.zendesk.com/hc/en-us/requests/new
It's included with all Publishing plans. You can learn more here: pcopublishing.zendesk.com/hc/en-us/articles/28019937786523-New-Custom-Church-Center-promotional-video
A lot of my group members are seniors - some have trouble with e-mail never mind apps. I actually call some of our members to keep in touch with them and let them know of events. My church wants all groups to move to using this app, but I don't think this will work for our group. I wish there was a way to manually add members (the ones who will never click on the link) so that I can still take attendance and make the church happy.
I'm finding several videos on Church Centers for Church Center/Groups - more updated than order video. It looks like they're cut from one longer video. Do you have a link to a whole video that would cover everything? Thank you!
We do offer longer videos, but not all are full walk-throughs of each product. You can see what videos we have here: www.youtube.com/@planningcenter/videos. If there is something we can help outline, do not hesitate to reach out! support.planningcenteronline.com/hc/en-us/requests/new?
Would love an option to create a new event with a "quarterly" or adding a specific regularity rather than just "none" - we have a Team Night once a quarter with childcare and would be great to track attendance over time. The dates are set well in advance (rarely changed or cancelled), so would love to be able to enter that without it being a weekly option or completely separate.
Thanks for sharing this! Our Check-Ins team appreciates the feedback. If you would like to officially submit this to our product team, send us a message here. pcocheck-ins.zendesk.com/hc/en-us/requests/new
Are you wanting to add it back? Our lesson on Needed Positions will show you how to add additional slots for your schedulers to fill each week. pcoservices.zendesk.com/hc/en-us/articles/204262204-Needed-Positions
This option "share member-only content in church center" seems super functional to me. However, if I share a link, for example, a QR code in the lobby, new people access the church center and register. But their membership type remains unassigned, and this option does not appear in the access list of this new option. Consequently, new users do not have access until an automation or a user changes their membership type. While this occurs, new church attendees do not have access to this, and the intention of taking the next step is lost.
This option "share member-only content in church center" seems super functional to me. However, if I share a link, for example, a QR code in the lobby, new people access the church center and register. But their membership type remains unassigned, and this option does not appear in the access list of this new option. Consequently, new users do not have access until an automation or a user changes their membership type. While this occurs, new church attendees do not have access to this, and the intention of taking the next step is lost.
Thank you for the feedback! We would be happy to look into this further with from your account. It's possible we can brainstorm the next steps. pcopeople.zendesk.com/hc/en-us/requests/new
We appreciate feature requests. To ensure our product team gets this feature processed for you, send us a message here: pcomusicstand.zendesk.com/hc/en-us/requests/new?
Your wish has come true. Music Stand now can transpose keys, numbers, etc right inside the app. I just tested it. It will transpose to any key you want, even keys you didn’t have already listed within the song page in PCO. Pretty awesome.
Are there any videos showing check out options? I can't find them anywhere and none of the check ins videos go over it. We don't have the parents come to the classroom so I need some options rather than each and every parent coming up to me and me having to manually go in on each kid and check them out. 😞
Great question! We don't have a video for checking out specifically yet, but we do offer this guide with screenshots! pcocheck-ins.zendesk.com/hc/en-us/articles/204461930-Checking-Out?
Thanks for sharing this and your experience! So, we don't have a congregant-facing guide on checking out, but we can take note of this for future training content.
I think phone integration is the only thing that’s keeping me from using Tasks. Pretty much everyone uses tasks on their phones. I look forward to when that finally happens! Keep up the good work!
Hello, what are the work hours that we could expect to get answers for our questions? I tried to look it up, but couldnt find it. Just so I am aware and can share the info with the team. Thanks in advance! Have a blessed day!
We do our best to get back to our customers within 1 business hour when we can. Here are our Support Team hours: Monday-Friday, 8 am to 5 pm, Pacific Limited support on weekends Let us know how we can help! www.planningcenter.com/support?
This works great for "registrations" but my question is why is the connection to "groups" really not working - I would have thought that when connecting an event to a group it would show up on the EVENTS section of that group. Instead it only seems to link to the group...
Thanks for sharing! We can take a look and discuss this further with you. If you'd like to reach out to our support team at support@planningcenter.com, we'd be glad to help review this. 😃
