Hi, here is the official RU-vid of Rattan Ebike. Welcome to subscribe to us.💝 Rattan is one of the first companies to offer affordable but professional e-bike at scale and high-quality e-bike in recent years.
Lifetime free tech support: info@rattanebike.com If you want to review our products, please reach this email: marketing@rattanebike.com
Hello I need to ask do you have a video showing how to change the battery from a 48v 13ah to a 48v 20ah battery pins and that aluminum rod that sits behind the battery.
I have error 30...tried unplugging wires, checking for bent pins...no luck. Very frustrating i only got 400 miles out of this bike and havent been able to use it since.
48V 40Ah removable Samsung cells lithium-ion battery, 4-5 hours fast charging with 4.5A fast charger, which can achieve up to 80-150 miles’mileage by pedal assist mode(The aileage range varies according to road condition, riding mode, weather, rider's weight, battery power value etc)
@@RattanEbike thanks for replying! I used to have a Mini not foldable Flyer Flogo a Suisse brand and with two batteries I could easily do 120 km a day travelling from Belgium to Spain. I've sold it before leaving for India. I'm looking for a very long range E bike for traveling Europe but with only 1 battery.
Hey Im a bike mechanic and sometimes that does work but must times one piston is more powerful than the other making it still rub so you have to loosen one bolt and slowly adjust it back to center while looking through the brake pads with a flashlight
Thanks for the expert insight! That's a great tip for adjusting the brake calipers. We appreciate your input and will definitely consider incorporating this advice into our next tutorial. Thanks again for sharing!
Thank you for your inquiry! This tutorial video is intended for customers who have encountered specific post-purchase issues and have been advised by Rattan's customer support team to replace the motor. The decision to replace the motor is typically based on diagnostics and troubleshooting conducted by our expert support team.
Sorry to hear that you're experiencing issues with the display. Here are some steps you can try to troubleshoot: 1. Power on: Try powering on the display by pressing and holding the power button for 3 seconds. 2. Check the connection: Make sure all cables between the display and the main unit are securely connected. 3. Power source: Ensure that the battery is charged and turned on. 4. Restart: If the display still doesn't come on, try restarting the ebike system by turning it off and then back on. 5. Contact support: If the issue persists, please reach out to our customer support team for further assistance. It would be helpful to include a short video demonstrating the issue when contacting Rattan's customer support. They can provide more specific troubleshooting steps or arrange for a repair if needed. We hope this helps resolve the issue. Let us know if you have any other questions or concerns!
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If you're inquiring about the price, it varies depending on the specific model and any additional features you may choose. We recommend visiting our official website or contacting our sales team for the most accurate pricing information. They'll be happy to assist you further. Thank you!
Absolutely! The Rattan Pinus is designed with convenience in mind. Its folding feature makes it easy to fit in your car trunk, allowing you to take it wherever you go. We're glad you find it cool! If you have any more questions or need further information, feel free to let us know. Happy riding!
Thank you for your interest! For pricing information on our bikes, please visit our official website or reach out to our sales team. They will provide you with all the details you need. Have a great day!
To turn the lights on, please refer to the user manual that came with your Rattan product. It contains detailed instructions on how to operate the lights and other features effectively. If you need further assistance, feel free to reach out to our customer support team. Thank you!
Yes, Rattan does offer a cargo Ebike called the Quercus. It's designed to provide the convenience and versatility of carrying cargo while enjoying the benefits of electric assistance. You can learn more about the Quercus and explore its features on our website. Feel free to check it out!
My brake spacers don’t look like that, nor do they seem easily removable. Instead I have a sort of bracket with a piece of spring steel separating the pads. I’m able to use the brakes without removing the spacer, but I’m wondering if they need to be removed anyway.
Thank you for your positive feedback! We're glad to hear that you appreciate the bright turn signals on our Rattan Pinus model. We strive to create bikes with innovative and user-friendly features, and your feedback encourages us to continue improving. If you have any more comments or suggestions, feel free to share them with us. Happy riding!😀😀
My LM-750 only has 0 and 1 settings under the Po5 setting which is Number of Assist levels. I want to set it to 9 levels but it looks like the new updated controllers are only allowing 3 and 5 levels.
Thank you for reaching out. The number of assist levels available depends on the model of the display unit you're using. If you have the M6C display, it supports 0-3 levels and 1-5 levels. However, if you have the GD06 display, it allows for adjusting up to 9 levels of assistance. We recommend checking your display model and referring to the user manual for specific instructions on adjusting the assist levels. If you have any more questions or need further assistance, please feel free to reach out.
You're welcome! We're glad to hear that you found our video helpful. If you have any more questions or need further assistance, feel free to let us know. Happy riding with your Rattan Ebike！😀😀
We're glad you found the video helpful! If you have any more questions or need further tips, feel free to reach out. Happy riding with your Rattan Ebike!
Apologies for the delayed response. May I ask if your issue has been resolved? If not, please contact our Rattan customer support team immediately for assistance. Thank you for your understanding and patience!
Thank you so much for this video! Easier than reading the manual for sure. Everyone wants to know how to make the bike go faster whereas I am trying to make go slower, I have no problem with going fast however my wife is not a fan of going fast hence I have to slow down so she can keep up with me while riding her ebike. Could you be so kind to explain how to make it go slower. It is very sensitive and quick on PA. I change the PA from 5 to 9 but that did not make any difference. Thanks
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I have a Pathfinder model, what a crappy ebike - do your research, BETTER BUSINESS BUREAU has numerous complaints about product quality especially Controller and throttle issues. My problems started in June and recently were sent covers to replace a damaged cover that broke when trying to remove the Controller, which Leon told me didn't need to removed to get the controller out - wrong! You must have a crank removal tool to remove the get the crank off. I received new controller, replaced if but whomever sent the replacement cover didn't do their job and sent the wrong parts! So my bike has been inoperable now for 5 MONTHS - RIDICULOUS!
