Established in 2017, Gevi has since become a renowned global brand committed to producing various small appliances that provide practical solutions in cooking, ice-making, and housekeeping. Our exceptional coffee machines and ice makers have swiftly climbed to the top of Amazon's best-selling list, a testament to our unwavering commitment to quality and innovation.
Hi just recently got this one and grinder works great . Water works but it seems to constantly over fill the filter making a big mess with the coffee. Even with only 8 cups. Dont know why it keeps overflowing and get coffee grounds in the carafe
Thank you for your feedback! It sounds like the issue may be due to using too much coffee or grinding the beans too fine. We recommend trying a slightly coarser grind and using a bit less coffee to see if that helps. If the problem persists, feel free to reach out, and we’ll be happy to assist further! We carry a 1-year warranty on our products and will provide customer service to answer technical questions at any time. The warranty is based on the order number and QR code. Under normal use, the warranty period is one year after the order is placed . However, the warranty will be void if the defect or malfunction of any warranty product is due to unreasonable use or lack of maintenance by the customer.
In this case, we suggest that you can contact our official after-sale service:service@gevi.com. They will give you a reasonable and detailed solution to you. Please rest-sure that we will try our best to solve your problem
Mine will not stop self cleaning. Keeps dumping water into the bottom compartment over and over and over. I’ve draining and filled and unplugged and repeated this process 4 times now. What is wrong with this machine?
Sorry for the delayed response! We apologize for the inconvenience you're experiencing. To better assist you, could you please provide more details about the issue? If possible, could you also send us a video showing the problem? Our technical team will review it and provide you with a professional solution. Thank you for your patience, and we look forward to helping you resolve this as soon as possible!
Sorry to hear about the issue you're experiencing! Could you let us know how long you've been using the machine? Also, have you tried running a cleaning cycle with citric acid to see if that helps? This can often resolve persistent cleaning issues. like that: www.amazon.com/dp/B0BDYBXZGB/ref=emc_bcc_2_i
Mine won’t stop dumping water in the lower tank. I’ve filled this tank four times and it keeps draining it into the lower tank. I’m about to toss this pos down the street it’s got me so frustrated. For how expensive this thing is, works like shit in my opinion.
Sorry for the delayed response! We apologize for the inconvenience you're experiencing. To better assist you, could you please provide more details about the issue? If possible, could you also send us a video showing the problem? Our technical team will review it and provide you with a professional solution. Thank you for your patience, and we look forward to helping you resolve this as soon as possible!
Sorry to hear about the issue you're experiencing! Could you let us know how long you've been using the machine? Also, have you tried running a cleaning cycle with citric acid to see if that helps? This can often resolve persistent cleaning issues. like that: www.amazon.com/dp/B0BDYBXZGB/ref=emc_bcc_2_i
@@gevihome this machine is brand new, just got it. I’m not sure how else to describe it. We turned it on and followed instructions. It keeps dumping water into the lower compartment and won’t make ice. Hit the start button and the water starts flowing. Then we’ll get the little water drop icon to light up because the lower tank is full. Empty that and start over and it keeps doing it.
@@sicilianr1 Thank you for reaching out, and I’m sorry to hear about the issue with your machine. You can contact Amazon customer service directly for assistance. Alternatively, feel free to leave your email, and our support team will reach out to help resolve the problem as quickly as possible.
Captions TYPO: "Then wait 2 seaconds ..." First impressions are important. Please consider having a qualified English language editor review videos for professional presentation before publishing.
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We purchased a $400 machine from Gevi November / December 2022. October 2023 that machine stopped working. We received a replacement Nov 2023. The replacement lasted all of 9 months!!! 2 $400 machines in under 2 years!!! GEVI PRODUCTS ARE TRASH. Yes, we are furious. Don’t waste your money!!!
nobody wants to see you write a book about it. you spent most of long time talking useless stuff. You are the most stupid instructor. Go away and stop doing this for GEVI.
