Our role is to resolve disputes involving members of the Housing Ombudsman Scheme and support effective landlord-tenant dispute resolution by others. Members of the scheme include housing associations and local authority landlords plus some private landlords who are voluntary members. Our service is independent and impartial.
Our vision is Housing Matters: Fairness Matters which recognises the importance of housing to people’s lives. We ensure the fair and impartial resolution of housing complaints, locally where possible. When things go wrong we put things rights and encourage learning from outcomes. We help improve landlord and resident relationships. We role model the service we expect of others.
For further information about the Housing Ombudsman Service see our website.
9 October 2024 HOS Richard Blakeway The defendant’s response Housing Ombudsman Service has rejected the claim. Their defence Why they disagree with the claim Free telephone mediation We have automatically registered you for free telephone mediation from HM Courts and Tribunals Service. How free mediation works A trained, neutral mediator from HM Courts and Tribunals Service will listen to your views and help you to negotiate a settlement of your dispute. Mediation can be quicker, cheaper and less stressful than going to court. Mediation is confidential, and nothing said in the mediation can be used in court proceedings if the dispute cannot be settled. The mediator speaks to each party separately, this is not a conference call. The defendant has already agreed to mediation. We’ll contact you, within 28 days after your response, to arrange a free appointment. Your mediation appointment will last for no more than an hour. Find out more about free telephone mediation (opens in new tab). Reaching a settlement If mediation is successful, you'll make a verbal agreement over the phone. This is legally binding which means that you must comply with it. You will be given the terms of the agreement in a document - this is called a settlement agreement. If either party breaks the terms the other party can go to court to ask for a judgment or hearing. If mediation fails and a court hearing is needed, what happened during the mediation appointment cannot be mentioned in court. You will not have to wait longer for a court hearing if you choose mediation. Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated Claim details Claim number: 570MC490 Claim amount: £9,500 View amount breakdown Reason for claim: The Defendant is party to the MISOGYNY of the Housing Association coercive control of the neighbour whose hate crimes traumatised me and my husband for 23 years. Failure to address the complaints after it reached stage 2 of the procedures allowed H4W to wipe the Control Panel of my data from 2000. I became the target of the Metropolitan Police, the HMCTS CPS CJS CCMCC IOPC JCIO BSB SRA HMPPS CLCC because the defendant allowed H4W to continue with the MISOGYNISTIC policies used to gag tenants. The Defendant is aware of concerns via the complaints I submitted about the HOS failures to act without biases. I must make mention of the FIRES recently saying I averted a Grenfell Tower in Alma Grove when contractors tried to put the electric pipes through my flat to go upstairs. I did not agree because of the times the neighbour left the pipes running in the bathroom and it affected the electrical wiring. This had to be changed. The gas pipes were left exposed until I raised concerns about pulling my heavy trolley over it. The barrister Samantha Jones who coerced Con Man John Fenton to represent LEYF pretending he is a solicitor. Bragged about getting a reference from Judge Freer to be on the Grenfell Tower Inquiry Panel. Despite not addressing my complaints about H4W and the HOS. I am now a member of the HOS Customer Panel that I have to pass their selection for. But at the same time I was labelled a VIOLENT NUISANCE by District Judge Sterlini on Mimi Owusu who scammed me £10,000.00 within 4 months of meeting me at an event. Richard Harty and his team sit back allowing me and my husband to experience the TERRORISM from the MISOGYNIST at Housing for Women, Devonshires Solicitors and the Metropolitan Police by doing nothing. Repairing Trust Call for Evidence is an INSULT to those who experience x.com/SkyNews/status/1828434278180425750 being trapped in their home. Thank God everyone’s safe. @LewishamCouncil ignore cladding & fire safety issues, non compliances, defects & refuse to inspect buildings & homes here since 2016. Fire Risk Assessments since 2021 have been withheld with stay put still on place @H_S_E @mhclg @RSHEngland @Shelter Lewisham Green Party and 9 others Quote Housing for Women @Housing4Women · Oct 6, 2020 Replying to @hfw_actiongroup @natfednews and 2 others The cladding is currently under review, in line with our Fire Risk Assessments. We are working for a solution, to be included in our 2020/21 planned program of works. Gibbs ru-vid.comsub07SCQBgU?feature=share. I am gagged facing IMPRISONMENT and EVICTION despite asking for help from everyone including the MP and the Housing Ombudsman Service. 'Repairing Trust' Call for Evidence The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This Call to Evidence will help us to understand how increasing repair costs, complaints, and skill shortages are impacting residents' safety in their homes. The Spotlight report on repairs and maintenance - 'Repairing Trust' will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationship between landlords, contractors, and residents. With a particular focus on accountability, roles, and responsibilities. It will examine the experiences of operatives on the ground as well as residents and the breakdown in relationships that can happen between the landlord and residents. The ‘Call for Evidence’ will remain open for over 12 weeks, closing on Friday 25 October 2024, supported by casework reviews and fieldwork across England. We are seeking insights from residents, repair operatives, landlords, contractors, MPs, and councillors. If you are a stakeholder who is not a resident, repairs operative or landlord staff member, please feel free to submit written statements to insight@housing-ombudsman.org.uk(External link). The questions in each survey will cover: • What are the main issues landlords face when contracting services, what causes these issues, and what impact do they have? • What problems do residents encounter with these services, the underlying reasons, and their effects? • What barriers do operatives experience in delivering services, the root causes, and the repercussions? • What are the lessons learned from cases with no maladministration and successful initiatives within the sector? You will find more information about the 'Repairing Trust' Call to Evidence on our website(External link). Please choose to complete one of the following surveys. Thank you for taking part. • Survey • Resident survey This survey asks about your experience of repairs and maintenance operatives in your home or other buildings owned and operated by your landlord. (Repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing). Timeline Timeline summary Date What happened 2022 Submitted Complaints about Landlord. Reached Stage 2. MP involved 2023 Submitted Complaint about the HOS. 2024 HOS made me member of Customer Panel but failing to do anything about H4W MISOGYNY Evidence Evidence summary Type Description Letters, emails and other correspondence Contracts and agreements Photo evidence Download the claim Download claim (PDF) Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated Claim details Claim number: 570MC482 Claim amount: £9,500 View amount breakdown
9 October 2024 HOS Richard Blakeway The defendant’s response Housing Ombudsman Service has rejected the claim. Their defence Why they disagree with the claim Claim details Claim number: 570MC490 Claim amount: £9,500 View amount breakdown Reason for claim: The Defendant is party to the MISOGYNY of the Housing Association coercive control of the neighbour whose hate crimes traumatised me and my husband for 23 years. Failure to address the complaints after it reached stage 2 of the procedures allowed H4W to wipe the Control Panel of my data from 2000. I became the target of the Metropolitan Police, the HMCTS CPS CJS CCMCC IOPC JCIO BSB SRA HMPPS CLCC because the defendant allowed H4W to continue with the MISOGYNISTIC policies used to gag tenants. The Defendant is aware of concerns via the complaints I submitted about the HOS failures to act without biases. I must make mention of the FIRES recently saying I averted a Grenfell Tower in Alma Grove when contractors tried to put the electric pipes through my flat to go upstairs. I did not agree because of the times the neighbour left the pipes running in the bathroom and it affected the electrical wiring. This had to be changed. The gas pipes were left exposed until I raised concerns about pulling my heavy trolley over it. The barrister Samantha Jones who coerced Con Man John Fenton to represent LEYF pretending he is a solicitor. Bragged about getting a reference from Judge Freer to be on the Grenfell Tower Inquiry Panel. Despite not addressing my complaints about H4W and the HOS. I am now a member of the HOS Customer Panel that I have to pass their selection for. But at the same time I was labelled a VIOLENT NUISANCE by District Judge Sterlini on Mimi Owusu who scammed me £10,000.00 within 4 months of meeting me at an event. Richard Harty and his team sit back allowing me and my husband to experience the TERRORISM from the MISOGYNIST at Housing for Women, Devonshires Solicitors and the Metropolitan Police by doing nothing. Repairing Trust Call for Evidence is an INSULT to those who experience x.com/SkyNews/status/1828434278180425750 being trapped in their home. Thank God everyone’s safe. @LewishamCouncil ignore cladding & fire safety issues, non compliances, defects & refuse to inspect buildings & homes here since 2016. Fire Risk Assessments since 2021 have been withheld with stay put still on place @H_S_E @mhclg @RSHEngland @Shelter Lewisham Green Party and 9 others Quote Housing for Women @Housing4Women · Oct 6, 2020 Replying to @hfw_actiongroup @natfednews and 2 others The cladding is currently under review, in line with our Fire Risk Assessments. We are working for a solution, to be included in our 2020/21 planned program of works. Gibbs ru-vid.comsub07SCQBgU?feature=share. I am gagged facing IMPRISONMENT and EVICTION despite asking for help from everyone including the MP and the Housing Ombudsman Service. 'Repairing Trust' Call for Evidence The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This Call to Evidence will help us to understand how increasing repair costs, complaints, and skill shortages are impacting residents' safety in their homes. The Spotlight report on repairs and maintenance - 'Repairing Trust' will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationship between landlords, contractors, and residents. With a particular focus on accountability, roles, and responsibilities. It will examine the experiences of operatives on the ground as well as residents and the breakdown in relationships that can happen between the landlord and residents. The ‘Call for Evidence’ will remain open for over 12 weeks, closing on Friday 25 October 2024, supported by casework reviews and fieldwork across England. We are seeking insights from residents, repair operatives, landlords, contractors, MPs, and councillors. If you are a stakeholder who is not a resident, repairs operative or landlord staff member, please feel free to submit written statements to insight@housing-ombudsman.org.uk(External link). The questions in each survey will cover: • What are the main issues landlords face when contracting services, what causes these issues, and what impact do they have? • What problems do residents encounter with these services, the underlying reasons, and their effects? • What barriers do operatives experience in delivering services, the root causes, and the repercussions? • What are the lessons learned from cases with no maladministration and successful initiatives within the sector? You will find more information about the 'Repairing Trust' Call to Evidence on our website(External link). Please choose to complete one of the following surveys. Thank you for taking part. • Survey • Resident survey This survey asks about your experience of repairs and maintenance operatives in your home or other buildings owned and operated by your landlord. (Repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing). Timeline Timeline summary Date What happened 2022 Submitted Complaints about Landlord. Reached Stage 2. MP involved 2023 Submitted Complaint about the HOS. 2024 HOS made me member of Customer Panel but failing to do anything about H4W MISOGYNY Evidence Evidence summary Type Description Letters, emails and other correspondence Contracts and agreements Photo evidence Download the claim Download claim (PDF) Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated Claim details Claim number: 570MC482 Claim amount: £9,500 View amount breakdown
9 October 2024 HOS Richard Blakeway The defendant’s response Housing Ombudsman Service has rejected the claim. Their defence Why they disagree with the claim Free telephone mediation We have automatically registered you for free telephone mediation from HM Courts and Tribunals Service. How free mediation works A trained, neutral mediator from HM Courts and Tribunals Service will listen to your views and help you to negotiate a settlement of your dispute. Mediation can be quicker, cheaper and less stressful than going to court. Mediation is confidential, and nothing said in the mediation can be used in court proceedings if the dispute cannot be settled. The mediator speaks to each party separately, this is not a conference call. The defendant has already agreed to mediation. We’ll contact you, within 28 days after your response, to arrange a free appointment. Your mediation appointment will last for no more than an hour. Find out more about free telephone mediation (opens in new tab). Reaching a settlement If mediation is successful, you'll make a verbal agreement over the phone. This is legally binding which means that you must comply with it. You will be given the terms of the agreement in a document - this is called a settlement agreement. If either party breaks the terms the other party can go to court to ask for a judgment or hearing. If mediation fails and a court hearing is needed, what happened during the mediation appointment cannot be mentioned in court. You will not have to wait longer for a court hearing if you choose mediation. Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated Claim details Claim number: 570MC490 Claim amount: £9,500 View amount breakdown Reason for claim: The Defendant is party to the MISOGYNY of the Housing Association coercive control of the neighbour whose hate crimes traumatised me and my husband for 23 years. Failure to address the complaints after it reached stage 2 of the procedures allowed H4W to wipe the Control Panel of my data from 2000. I became the target of the Metropolitan Police, the HMCTS CPS CJS CCMCC IOPC JCIO BSB SRA HMPPS CLCC because the defendant allowed H4W to continue with the MISOGYNISTIC policies used to gag tenants. The Defendant is aware of concerns via the complaints I submitted about the HOS failures to act without biases. I must make mention of the FIRES recently saying I averted a Grenfell Tower in Alma Grove when contractors tried to put the electric pipes through my flat to go upstairs. I did not agree because of the times the neighbour left the pipes running in the bathroom and it affected the electrical wiring. This had to be changed. The gas pipes were left exposed until I raised concerns about pulling my heavy trolley over it. The barrister Samantha Jones who coerced Con Man John Fenton to represent LEYF pretending he is a solicitor. Bragged about getting a reference from Judge Freer to be on the Grenfell Tower Inquiry Panel. Despite not addressing my complaints about H4W and the HOS. I am now a member of the HOS Customer Panel that I have to pass their selection for. But at the same time I was labelled a VIOLENT NUISANCE by District Judge Sterlini on Mimi Owusu who scammed me £10,000.00 within 4 months of meeting me at an event. Richard Harty and his team sit back allowing me and my husband to experience the TERRORISM from the MISOGYNIST at Housing for Women, Devonshires Solicitors and the Metropolitan Police by doing nothing. Repairing Trust Call for Evidence is an INSULT to those who experience x.com/SkyNews/status/1828434278180425750 being trapped in their home. Thank God everyone’s safe. @LewishamCouncil ignore cladding & fire safety issues, non compliances, defects & refuse to inspect buildings & homes here since 2016. Fire Risk Assessments since 2021 have been withheld with stay put still on place @H_S_E @mhclg @RSHEngland @Shelter Lewisham Green Party and 9 others Quote Housing for Women @Housing4Women · Oct 6, 2020 Replying to @hfw_actiongroup @natfednews and 2 others The cladding is currently under review, in line with our Fire Risk Assessments. We are working for a solution, to be included in our 2020/21 planned program of works. Gibbs ru-vid.comsub07SCQBgU?feature=share. I am gagged facing IMPRISONMENT and EVICTION despite asking for help from everyone including the MP and the Housing Ombudsman Service. 'Repairing Trust' Call for Evidence The Housing Ombudsman is exploring common issues in housing maintenance, following a significant rise in complaints about disrepair. This Call to Evidence will help us to understand how increasing repair costs, complaints, and skill shortages are impacting residents' safety in their homes. The Spotlight report on repairs and maintenance - 'Repairing Trust' will highlight some of the positive changes landlords have made to rise to the maintenance challenge and explore the complex relationship between landlords, contractors, and residents. With a particular focus on accountability, roles, and responsibilities. It will examine the experiences of operatives on the ground as well as residents and the breakdown in relationships that can happen between the landlord and residents. The ‘Call for Evidence’ will remain open for over 12 weeks, closing on Friday 25 October 2024, supported by casework reviews and fieldwork across England. We are seeking insights from residents, repair operatives, landlords, contractors, MPs, and councillors. If you are a stakeholder who is not a resident, repairs operative or landlord staff member, please feel free to submit written statements to insight@housing-ombudsman.org.uk(External link). The questions in each survey will cover: • What are the main issues landlords face when contracting services, what causes these issues, and what impact do they have? • What problems do residents encounter with these services, the underlying reasons, and their effects? • What barriers do operatives experience in delivering services, the root causes, and the repercussions? • What are the lessons learned from cases with no maladministration and successful initiatives within the sector? You will find more information about the 'Repairing Trust' Call to Evidence on our website(External link). Please choose to complete one of the following surveys. Thank you for taking part. • Survey • Resident survey This survey asks about your experience of repairs and maintenance operatives in your home or other buildings owned and operated by your landlord. (Repairs and maintenance includes, but is not limited to, responsive repairs, major works, grounds maintenance and gas servicing). Timeline Timeline summary Date What happened 2022 Submitted Complaints about Landlord. Reached Stage 2. MP involved 2023 Submitted Complaint about the HOS. 2024 HOS made me member of Customer Panel but failing to do anything about H4W MISOGYNY Evidence Evidence summary Type Description Letters, emails and other correspondence Contracts and agreements Photo evidence Download the claim Download claim (PDF) Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated Claim details Claim number: 570MC482 Claim amount: £9,500 View amount breakdown
9 October 2024 HOS Richard Blakeway The defendant’s response Housing Ombudsman Service has rejected the claim. Their defence Why they disagree with the claim 12 February 2024 Email from R to multiple recipients dated 10 February 2024 explaining that Housing Ombudsman will be cited for discrimination of tenants. 20 February 2024 R responds to LL S1 complaint response and copies in HOS. 20 February 2024 Email from R to HOS and LL, providing contents page for what appeared to be a court bundle. No bundle attached to email. 28 February 2024 Four emails from R to multiple recipients about buying a domain name. 28 February 2024 Letter to R from HOS explaining that they won’t take further action unless R escalates LL complaint to S2 and LL doesn’t provide response 29 February 2024 Email from HO to R acknowledging her service complaint (o provide S1 response by 21 March 2024). 29 February 2024 R responds to HOS acknowledgement with her own points. 9 March 2024 HOS copied into email between R and Neighbourhood Officer 11 March 2024 Email from R to HOS and LL dated 6 March 2024 explaining R’s ongoing communication via her book and social media. 13 March 2024 Email from R to multiple recipients asking Neighbourhood Officer to leave R alone. Email attaches complaint about HOS. 13 March 2024 HOS copied into emails between R and LL - R responding to Neighbourhood Officer. 15 March 2024 Email from R to HOS - email written from Meme Meme (email address of niccoladasilva@gmail.com). Email indicates intent to raise complaint about another LL (London & Quadrant). 18 March 2024 HOS Service Complaints Investigator (SCI) asks R for specific examples of discrimination. 27 March 2024 Email from HOS to R - explains that R has indicated her unhappiness with LL S2 complaint response. HOS requests a copy of S2 response. 29 March 2024 Email from R in response to HOS request 27March 2024 - R explains she is caring for poorly husband. R directs HOS to go back to 2022 to her first complaint. 30 March 2024 HOS copied into email enclosing hearing bundle and statement of costs from paralegal at Devonshires LLP. (PDFs were not attached to R’s email) 3 April 2024 S1 service complaint response provided to R by HOS 8 April 2024 Stage 2 (S2) of the process, based on ‘upcoming cases on 12 June and 25 July 2024’. 16 April 2024 Letter from HOS to R explaining the difference between a service request and a complaint. Hos letter highlights the fact that LL letter of 25 March 2024 appears to be a response to a service request. HOS writes to LL to ask for any S2 response issued. 25 April 2024 HOS responds to R with criteria for escalating service complaint to S2. 26 April 2024 Email from R to HOS with reasons for wishing to escalate SC to S2 1 May 2024 Email from HOS to R declining S2 escalation request 23 May 2024 Letter from HOS to R, explaining that HOS has chased LL for provision of S2 response. 31 May 2024 Letter sent from HOS including unacceptable user warning over obscene photograph attached to R’s email of 23 May 2024. 3 June 2024 Letter received from LL to R explaining that it is not escalating her complaint to S2. Forwarded to R by HOS on 4 June 2024. 4 June 2024 Email from R to HOS - R raising points in response to LL refusal to escalate 4 June 2024 Email from R to HOS responding to Unacceptable User letter 12 September 2024 HMCTS letter dated 6 September 2024 received by HOS 20 September 2024 Call from R to HOS, seeking information on previous complaints. R expressed suicidal ideation but explained that they did not want to act on this. HOS signposted R. Why they disagree with your timeline "This timeline spans the period from the date of the resident's initial contact with HOS August 2022. The content has been summarised, provides the recent chain of events leading to the resident raising a Money Claim Online via HMCTS." Their evidence Their evidence Type Description Letters, emails and other correspondence Letters and emails sent by HOS to Resident Correspondence sent by Resident to HOS Correspondence sent by Resident to other parties, copying in HOS Other Details of Housing Ombudsman Scheme Full response Download their full response and hearing requirements (PDF) Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise Free telephone mediation We have automatically registered you for free telephone mediation from HM Courts and Tribunals Service. How free mediation works A trained, neutral mediator from HM Courts and Tribunals Service will listen to your views and help you to negotiate a settlement of your dispute. Mediation can be quicker, cheaper and less stressful than going to court. Mediation is confidential, and nothing said in the mediation can be used in court proceedings if the dispute cannot be settled. The mediator speaks to each party separately, this is not a conference call. The defendant has already agreed to mediation. We’ll contact you, within 28 days after your response, to arrange a free appointment. Your mediation appointment will last for no more than an hour. Find out more about free telephone mediation (opens in new tab). Reaching a settlement If mediation is successful, you'll make a verbal agreement over the phone. This is legally binding which means that you must comply with it. You will be given the terms of the agreement in a document - this is called a settlement agreement. If either party breaks the terms the other party can go to court to ask for a judgment or hearing. If mediation fails and a court hearing is needed, what happened during the mediation appointment cannot be mentioned in court. You will not have to wait longer for a court hearing if you choose mediation. Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated Claim details Claim number: 570MC490 Claim amount: £9,500 View amount breakdown
9 October 2024 HOS Richard Blakeway The defendant’s response Housing Ombudsman Service has rejected the claim. complaint. 22 January 2024 Response from LL received - R did not request to escalate LL complaint to S2. ASB issue did not go to court as R refused to engage with Neighbourhood Officer on the matter. LL has been granted injunction against R for breach of tenancy due to her ASB. R breached injunction and NOSP proceedings initiated. R remains at property. 24 January 2024 HOS emails LL and asks if it would be willing to escalate complaint to S2 now 29 January 2024 Three emails from R to multiple recipients, embedding RU-vid link (email dated 11 January 2024). Email from R explaining that she will be seeking legal advice against multiple parties. 29 January 2024 HOS chases LL for response to S2 query. 30 January 2024 Email from LL to HOS confirming that complaint would need to start again at Stage 1 (S1). 31 January 2024 Letter to R from HOS explaining that complaints process with LL will need to start again. Letter from HOS to LL asking it to raise new complaint and respond to R by 21 February 2024. 31 January 2024 Document Employment Tribunal reserved judgment sent by R to HOS re unsuccessful claims by R (appears to relate to 2017). 2 February 2024 Email from R responding to HOS - R refers to her unhappiness with HOS communication with LL, and refers to another Housing for Women (HfW) tenant’s complaint. 12 February 2024 Email from R to multiple recipients dated 10 February 2024 explaining that Housing Ombudsman will be cited for discrimination of tenants. 20 February 2024 R responds to LL S1 complaint response and copies in HOS. 20 February 2024 Email from R to HOS and LL, providing contents page for what appeared to be a court bundle. No bundle attached to email. 28 February 2024 Four emails from R to multiple recipients about buying a domain name. 28 February 2024 Letter to R from HOS explaining that they won’t take further action unless R escalates LL complaint to S2 and LL doesn’t provide response 29 February 2024 Email from HO to R acknowledging her service complaint (o provide S1 response by 21 March 2024). 29 February 2024 R responds to HOS acknowledgement with her own points. 9 March 2024 HOS copied into email between R and Neighbourhood Officer 11 March 2024 Email from R to HOS and LL dated 6 March 2024 explaining R’s ongoing communication via her book and social media. 13 March 2024 Email from R to multiple recipients asking Neighbourhood Officer to leave R alone. Email attaches complaint about HOS. 13 March 2024 HOS copied into emails between R and LL - R responding to Neighbourhood Officer. 15 March 2024 Email from R to HOS - email written from Meme Meme (email address of niccoladasilva@gmail.com). Email indicates intent to raise complaint about another LL (London & Quadrant). 18 March 2024 HOS Service Complaints Investigator (SCI) asks R for specific examples of discrimination. 27 March 2024 Email from HOS to R - explains that R has indicated her unhappiness with LL S2 complaint response. HOS requests a copy of S2 response. 29 March 2024 Email from R in response to HOS request 27March 2024 - R explains she is caring for poorly husband. R directs HOS to go back to 2022 to her first complaint. 30 March 2024 HOS copied into email enclosing hearing bundle and statement of costs from paralegal at Devonshires LLP. (PDFs were not attached to R’s email) 3 April 2024 S1 service complaint response provided to R by HOS 8 April 2024 Stage 2 (S2) of the process, based on ‘upcoming cases on 12 June and 25 July 2024’. 16 April 2024 Letter from HOS to R explaining the difference between a service request and a complaint. Hos letter highlights the fact that LL letter of 25 March 2024 appears to be a response to a service request. HOS writes to LL to ask for any S2 response issued. 25 April 2024 HOS responds to R with criteria for escalating service complaint to S2. 26 April 2024 Email from R to HOS with reasons for wishing to escalate SC to S2 1 May 2024 Email from HOS to R declining S2 escalation request 23 May 2024 Letter from HOS to R, explaining that HOS has chased LL for provision of S2 response. 31 May 2024 Letter sent from HOS including unacceptable user warning over obscene photograph attached to R’s email of 23 May 2024. 3 June 2024 Letter received from LL to R explaining that it is not escalating her complaint to S2. Forwarded to R by HOS on 4 June 2024. 4 June 2024 Email from R to HOS - R raising points in response to LL refusal to escalate 4 June 2024 Email from R to HOS responding to Unacceptable User letter 12 September 2024 HMCTS letter dated 6 September 2024 received by HOS 20 September 2024 Call from R to HOS, seeking information on previous complaints. R expressed suicidal ideation but explained that they did not want to act on this. HOS signposted R. Why they disagree with your timeline "This timeline spans the period from the date of the resident's initial contact with HOS August 2022. The content has been summarised, provides the recent chain of events leading to the resident raising a Money Claim Online via HMCTS." Their evidence Their evidence Type Description Letters, emails and other correspondence Letters and emails sent by HOS to Resident Correspondence sent by Resident to HOS Correspondence sent by Resident to other parties, copying in HOS Other Details of Housing Ombudsman Scheme Full response Download their full response and hearing requirements (PDF) Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise Free telephone mediation We have automatically registered you for free telephone mediation from HM Courts and Tribunals Service. How free mediation works A trained, neutral mediator from HM Courts and Tribunals Service will listen to your views and help you to negotiate a settlement of your dispute. Mediation can be quicker, cheaper and less stressful than going to court. Mediation is confidential, and nothing said in the mediation can be used in court proceedings if the dispute cannot be settled. The mediator speaks to each party separately, this is not a conference call. The defendant has already agreed to mediation. We’ll contact you, within 28 days after your response, to arrange a free appointment. Your mediation appointment will last for no more than an hour. Find out more about free telephone mediation (opens in new tab). Reaching a settlement If mediation is successful, you'll make a verbal agreement over the phone. This is legally binding which means that you must comply with it. You will be given the terms of the agreement in a document - this is called a settlement agreement. If either party breaks the terms the other party can go to court to ask for a judgment or hearing. If mediation fails and a court hearing is needed, what happened during the mediation appointment cannot be mentioned in court. You will not have to wait longer for a court hearing if you choose mediation. Contact us for help • Cookies • Privacy Policy • Terms and conditions • Help using GOV.UK • Contact us • Accessibility statement Open Government Licence All content is available under the Open Government Licence v3.0, except where otherwise stated Claim details Claim number: 570MC490 Claim amount: £9,500 View amount breakdown
9 October 2024 HOS Richard Blakeway The defendant’s response Housing Ombudsman Service has rejected the claim. Their defence Why they disagree with the claim The Housing Ombudsman is a non-departmental public body whose purpose is to administer the Housing Ombudsman Scheme (“the Scheme”) and to enable tenants and other individuals to have complaints about member landlords investigated in accordance with the Scheme approved by the Secretary of State. The Scheme is approved by the Secretary of State under (inter alia) the Housing Act 1996 as amended. The service is free, independent and impartial. Mrs Myers' claim appears to arise out of her complaint of the Ombudsman’s service and the handling of a complaint between the Claimant and its landlord. The Housing Ombudsman Service (HOS) addressed the points raised, confirming with the Resident (R) that their Landlord (LL) was not escalating their complaint to Stage 2 of their process due to the development of the legal proceedings, on 3 June 2024. The R raised a service complaint with HOS, citing that HOS has demonstrated discrimination, and ignored discrimination by their landlord. The complaint was investigated , a response issued 3 April 2024, and a subsequent request to escalate the complaint to Stage 2 of HOS' process rejected 1 May 2024, as the Rs complaint points had already been addressed in previous response. We dispute and reject all parts of the claim. Their timeline of events Time line of events Date What happened 4 August 2022 Resident (R) call - raised landlord (LL) complaint based on repairs, ASB and complaint handling. Still within LL internal complaints process (ICP), so not yet ready to refer to HOS. 5 August 2022 HOS writes to LL and R to support completion of ICP - asks LL to provide S1 response by 19 August 2022 28 September 2022 Email from R - copies and pastes initial HOS letter. HOS writes back to R on 13 October 2022 to clarify this. 31 October 2022 R confirms no S1 response received from LL. Gives further details of complaints about LL 7 November 2022 HOS chases S1 LL response and gives LL a 5 working day deadline. 14 November 2022 LL provides S1 complaint response. HOS provides this to R 15 November 2022, with escalation advice if required. 7 August 2023 Email from R to multiple recipients including info@housing-ombudsman.org.uk, content includes commentary re anti-social behaviour injunction . HMCTS and Devonshires LLP copied. 8 August 2023 R calls asking for an update on their case. Escalation advice provided verbally. 8 September 2023 Email from R to multiple recipients, embedding link and providing evidence to support claim for a hearing. 18 September 2023 Emails dated 16 August 2023, attaching R’s tenancy agreement, photograph and legal documents attached to HOS' case management system. 13 October 2023 HOS writes to R to provide complaint escalation advice, but indicates that they may be out of time with LL to do so. 18 October 2023 Email from R to HOS, embedding links that are not supported. Attached multiple legal documents including Notice of Seeking Possession (NOSP) and Notice of Hearing Application. 16 November 2023 Emails from R to multiple recipients, including HOS (includes weblinks). Mentions postponement of police interview.Emails from R to multiple recipients, including HOS. Includes weblinks. Mentions postponement of police interview. 19 November 2023 Duplicates of all emails dated 16 November 2023 received, plus further emails from R to Southwark Council dated 24 and 25 October 2023 raising formal complaint. 14 December 2023 Three emails from R to multiple recipients - includes email dated 13 December 2023 from LL, asking if R wishes to make a complaint about neighbour’s noise. 15 December 2023 Three emails from R copying in multiple recipients. R explains to LL that they does not wish to raise noise complaint, but wants to complain about LL ‘wiping her data from portal in 2000’. Email from R dated 14 December 2023 enclosing documents to support her claim that injunction is unlawful and NOSP breaches Equality Act 2010. 18 December 2023 Four emails received. Email from R to LL and multiple recipients dated 15 December 2023 - states R is awaiting response to their communication about neighbour’s Anti Social Behaviour (ASB). Three emails with RU-vid links. 19 December 2023 Email from R to multiple recipients including HOS - R asks Manchester Police to get footage from neighbours regarding damage to her door. 20 December 2023 Email from R to multiple recipients with RU-vid link. 15 January 2024 Letter from HOS to LL asking whether R ever escalated LL complaint to Stage 2 of the process (S2). HOS requests confirmation of legal documents relating to NOSP (court stamped claim form) and any formal response letters (FRLs) regarding LL complaint. 22 January 2024 Response from LL received - R did not request to escalate LL complaint to S2. ASB issue did not go to court as R refused to engage with Neighbourhood Officer on the matter. LL has been granted injunction against R for breach of tenancy due to her ASB. R breached injunction and NOSP proceedings initiated. R remains at property. 24 January 2024 HOS emails LL and asks if it would be willing to escalate complaint to S2 now 29 January 2024 Three emails from R to multiple recipients, embedding RU-vid link (email dated 11 January 2024). Email from R explaining that she will be seeking legal advice against multiple parties. 29 January 2024 HOS chases LL for response to S2 query. 30 January 2024 Email from LL to HOS confirming that complaint would need to start again at Stage 1 (S1). 31 January 2024 Letter to R from HOS explaining that complaints process with LL will need to start again. Letter from HOS to LL asking it to raise new complaint and respond to R by 21 February 2024. 31 January 2024 Document Employment Tribunal reserved judgment sent by R to HOS re unsuccessful claims by R (appears to relate to 2017). 2 February 2024 Email from R responding to HOS - R refers to her unhappiness with HOS communication with LL, and refers to another Housing for Women (HfW) tenant’s complaint. 12 February 2024 Email from R to multiple recipients dated 10 February 2024 explaining that Housing Ombudsman will be cited for discrimination of tenants. 20 February 2024 R responds to LL S1 complaint response and copies in HOS. 20 February 2024 Email from R to HOS and LL, providing contents page for what appeared to be a court bundle. No bundle attached to email. 28 February 2024 Four emails from R to multiple recipients about buying a domain name. 28 February 2024 Letter to R from HOS explaining that they won’t take further action unless R escalates LL complaint to S2 and LL doesn’t provide response 29 February 2024 Email from HO to R acknowledging her service complaint (o provide S1 response by 21 March 2024). 29 February 2024 R responds to HOS acknowledgement with her own points. 9 March 2024 HOS copied into email between R and Neighbourhood Officer 11 March 2024 Email from R to HOS and LL dated 6 March 2024 explaining R’s ongoing communication via her book and social media. 13 March 2024 Email from R to multiple recipients asking Neighbourhood Officer to leave R alone. Email attaches complaint about HOS. 13 March 2024 HOS copied into emails between R and LL - R responding to Neighbourhood Officer. 15 March 2024 Email from R to HOS - email written from Meme Meme (email address of niccoladasilva@gmail.com). Email indicates intent to raise complaint about another LL (London & Quadrant). 18 March 2024 HOS Service Complaints Investigator (SCI) asks R for specific examples of discrimination.
I've never had Extractor fans in any of my private residences, I've always opened a window and NEVER had any damp or mould. Extractor fans are an additional attempt to get some ventilation that automatically ocurrs ( when linked to light switches ) to combat the occupants own Default in managing ventilation by common means - opening windows.
When the Ombudsman's own survey show that residents admit to not heating their p[roperties, How can a blanket statement like Mould can Not be a Lifestyle issue, - be a valid statement. Additionally, the survey of Letting managing agents reveal that the majority of mould and damp issues that get reported are as a result of occupancy behaviour. The false claim of " mould is not a Lifestyle issue " is both inaccurate, untrue and a knee-jerk reaction to the sad death of Awaab.
Is the Housing Ombudsman actually fair ? it seems they are extremely Biased towards the Social housing Providers. My complaint took nearly 2 years it was rushed at the final stage it made up from no where the compensation awarded to me I was never asked at any stage for my quantifiable losses the Landlord has done very little since getting the orders with strict time limits so who do you really work for because it doesn't seem for the little people who suffer with neglectful social housing landlords so who are you answerable to ? and do you look at the customers voting history to make your decisions ?
I really enjoyed the session, I am glad to be on board with this. The comment section was crazy, I had to switch it off. PS I did see a lot asking about personal items and I was a little put off because we are here for everyone, not for ourselves. I do have that right don't I?
MERVELEE RATTY NEMBHARD-MYERS-TOMLINSON will tell the #world about the @Housing Ombudsman Services colluding with A-Z of Abusers including Housing for Women Terrorcell coerced #neighbours and #landlords to target #tenants
