Tandem Diabetes Care automated insulin delivery and insulin pump portfolio features Tandem Mobi and t:slim X2 insulin pump, both of which feature Control-IQ advanced hybrid closed-loop technology. Tandem is the #1 recommended insulin pump brand by people living with diabetes. (dQ&A US Diabetes Connections Patient Panel Report; Net Promoter Score; Q3 2023.) SAFETY INFORMATION Please note that this account is not intended to be used for product support or medical advice. If you are having a medical emergency, please dial 911. If you are having an issue with one of our products and need immediate assistance, please call our 24-hour customer support team at 877-801-6901 and press 1 twice. RX ONLY. Indicated for patients with type 1 diabetes, 6 years and older. WARNING: Control-IQ technology should not be used by people under age 6, or who use less than 10 units of insulin/day, or who weigh less than 55 lbs. Safety info: tandemdiabetes.com/safetyinfo
I totally fill insulin cartridge and use until empty. Just change infusion site every three days. My A1c went up on control IQ. Now I turn off during day and only use at night. So far my TIR has been fabulous. 110 is too high for me. I like to run around 90.
Tandem Diabetes can you please repost the USA version of the “How Control IQ Works” video. I know it was originally posted back on December 20, 2019. I noticed the Activity and Sleep are still up. I you have a new version of that video but that wine was so easy to follow.
@@tandemdiabetes I know, what happened to the one that was made previously that had a different woman’s voice and different music I said the other ones from back then are still up . What happened to one I’m referring to?
I just wanna express how much I hate… Hate… Hate piece of crap inserter. I can’t even imagine you poor parents trying to do this to your children cause I sure as hell can’t figure it out. Already been through today and my blood sugar has been over 400 all day, every single one of them is bent when I pull it off after two hours at this point I’m gonna end up in the hospital. It’s ridiculous. The AI is great but not user friendly. Anybody here use the Omni pod?
Hi, thank you for reaching out. We're sorry to hear about these issues. We would like to have our Technical Support team reach out to you. Please send us an email to TandemCares@tandemdiabetes.com
The problem with the infusion set seems to be it has difficulty actually settling the canula in, like Holly hell this is a bad i just did it for the 4th time tonight, follwed the video best i could watching it everytime trying my best to get it right.
We're so sorry for the trouble. We'd like to help get you in touch with our Technical Support Team. Can you please send us an email to TandemCares@TandemDiabetes.com?
Thanks for asking, Carlos. While each infusion set package comes with an insertion site cover, the membranes at the insertion site are designed to be self-sealing, and it is not required to insert the cover.
Great question! There's no need to refill the cannula once it's filled. Just be sure to only disconnect at the infusion site, not at the tubing lock connection. Disconnecting at the tubing lock connection could result in air in your tubing which could compromise insulin delivery.
I have been using this infusion set for a few years and have never filled the tubing before inserting the canula into my body. I insert the canula detach the tubing from my body and then attach it to the cartridge after which I fill the tubing. If you use the method shown in the video and something goes wrong with the insertion then you've not only wasted an infusion set but also the insulin it took to fill the tubing.
Thanks for reaching out. You can start the software update process at spklr.io/6052q75y This update requires the completion of online training, which must be initiated through your account to update your pump software. For detailed instructions, please visit spklr.io/6053q75J. If you’d like to connect with a team member directly, please contact customer support at (877) 801- 6901. The Tandem specialized Software Support Team is available seven days a week, from 6 am to 6 pm (Pacific), and they will be happy to help you navigate the update process.
Just switched to the Tandem t:slim X2, my first time on an insulin pump after being T1D for about 13 years. I love the Control IQ technology and the size of the pump. However, I can’t help but think how many units of insulin are wasted in the process of switching tubing and such. Seems very wasteful in fact, that part of the pump needs to be redesigned.
Welcome to the Tandem Family, Mike! We'd like to learn more about your experience to see how we can help. Can you please reach out to us at TandemCares@TandemDiabetes.com, so we can assist you further? In the meantime, we will be sure to log your comments for review by our development teams.
Sad to see some people struggling, my child has just made the switch from MDI to T-slim and it's life changing. A little fiddly the first week until your confidence grows but we're loving it so far 🙏
Thanks for reaching out, Johnny! We encourage you to check out our list of trusted partners at www.tandemdiabetes.com/products/accessories to explore their creative accessories and over patches designed for Tandem Products.
1. This product is not warrantied. At. All. This is important because... 2. The product has a design flaw. Ive highlighted a video review of the product on Amazon showing exactly where the product will fail, and the conditions that cause the failure.
@tandemdiabetes Oh, I do not have an insulin pump. My doctor thinks that I should get it now. I'm just doing research.To me, set up is a little complicated considering I would never have known all that profile information. Anyway. All the numbers I wanna know are my blood sugar number and how much insulin gives. I don't care about the carbs. I don't care about the other number because I won't be able to track those numbers anyway. And besides, those numbers change very frequently. That's why I hope this will be more automated. With a little bit of assistance from AI.
Thanks for reaching out and sharing your thoughts with us here, Jimmy. We will be sure to pass along your comments to our internal teams for consideration. In the meantime, we encourage you to check out our support page here as an additional reference spklr.io/6052U0pu. Hope this helps!
Needs to be an adults only option that allows me to turn off a low bg alarm. I KNOW it’s low bros and i have all sounds turned off but the low still blares a noise despite me already on top of it? Wtf?
Hi Ian. We appreciate your feedback on these audible alarms, as your comfort is important to us at Tandem. The alarm design is currently focused on the most serious risks associated with all insulin pump therapy - hypoglycemic and hyperglycemic conditions. We are actively looking at options to address issues similar to what you described. We greatly appreciate the visibility of these cases, so we can work to find better solutions in the future. And remember, if you have any questions about the alarms and alerts you experience most, our tech support team is here for you 24/7. Please call 1-877-801-6901, Option 1, anytime to ask them about your pump features.
Thanks for reaching out, Zio. Were you able to connect with our Technical Support team to address this? If not, please send us a message at TandemCares@TandemDiabetes.com, so we can assist you further.
Can you please upload more videos for insertion tips for different parts of the body? im new to a tandem pump, and the autosoft 90 kept having issues so im trying trusteel for the fiest time. with the autosoft i had to only insert into my abdomen for it to work properly :( otherwise i love the closed loop system
We appreciate you sharing your experience with us here. Caring for our Tandem Family is our top priority, and we'd like to ensure you are completely supported by our team. If you send us a message at TandemCares@TandemDiabetes.com, we'll make sure a team member follows up with you directly as soon as possible. In the meantime, we encourage you to consult our support page here spklr.io/6056UesK, and our quick reference guide here spklr.io/6057Uesz for additional tips and best practices for the TruSteel infusion set.
I would NOT recommend this! I have this pump and it does NOT shut up! it’s constantly making noise all night so loud I can’t even sleep! Just beyond frustrated with it! it’s uncomfortable, noisy as hell & wears you down physically and mentally not being able to even sleep cause it’s so damn loud 😭😭😭😭 infusion sites are painful, I’m so tired I feel like I’m gonna pass out cause this pump just won’t STFU making noise all night
We're very sorry for learn about your experience with the alerts and alarms. We know ill-timed alerts can be very inconvenient. Pump sound volume is set to high, but can be personalized for Alarms, Alerts, Reminders, Keypad, Bolus, Quick Bolus, and Fill Tubing. Options for volume include high, Medium, Low, and Vibrate. This can be changed in Pump Volume in Pump Settings. As a precaution, do not use the vibration feature for alerts and alarms during sleep unless otherwise directed by your healthcare provider. Having the volume for alerts and alarms set to high will help ensure that you don't miss an alarm or alert. If you are interested in learning more about your options with common alarms and alerts, please check out our blog post here: www.tandemdiabetes.com/resources/blog/post/ae3256eb-aa1e-4077-a19e-d5e01a968a23. And remember, if you have any questions about the alarms and alerts you experience most, our tech support team is here for you 24/7. Please call 1-877-801-6901, Option 1, anytime to ask them about your pump features.
These are a few of my biggest concerns when it comes to switching to tandem, some of which are just expected quality of life things that I don't understand why design would drift away from or stay with: 1. lack of view on reservoir 2. complicated load process that does not allow for corner cutting or time saving (time may be money but time is also my life, the less time i have to be diabetic the better)...for instance, with minimed's reservoir system I can either use the priming feature the pump has built in to push insulin through the tubing once the reservoir is connected to the pump OR i can save time by after drawing insulin from a vial into the reservoir with the plunger I can leave said plunger in and connect the tubing and manually push insulin through the tubing. That saves me about 2mins of time that i dont have to think about diabetes. Consider this type of design in your pumps. 3. luer lock is old, why even go with this design when there are better designs out there? 4. replaceable batteries. Again, time is my life. I don't want to be connected to charge something. Either incorporate the old school method of disposable batteries OR add a swappable rechargeable battery to your systems. I don't want to slowly watch my pump battery life go down and be told "we're gonna wait until its under 3 days per charge". That's crazy. I would love to give further feedback on quality of life stuff if you'd have it from during the design of your next system. I run r/type1diabetes on reddit and write/direct film for a living so time saved is very important to me so I can continue to do my job and help others to the best of my abilities.
Thank you for taking the time to share your thoughts with us here, Greg. While we can’t speak to plans for future features, we appreciate the need for improving accessibility. We are continually planning enhancements for our cartridge and infusion set portfolio, including making insertion easier and further extending wear time. We are always looking for ways to improve the experience for our Tandem family and will be sure to log your feedback for review by our development teams. Furthermore, we encourage you to continue to share your comments with our Customer Support representatives the next time you call to speak with the team. They are here for you 24/7 at +1(877)801-6901. Additionally, we issue annual customer surveys via email throughout the year, and we invite you to respond with your feedback at that time. Thank you again for your message and for helping us to continue to focus on the right things as we work to optimize our offerings over time.
Really wish I had gone with omnipod. Issue after issue with pump and support won’t do anything except to blame the Dexcom’s transmitter. Although the transmitter stays connected 100 percent to the time with all my other devices it won’t stay connected to the pump. But of course it’s not tandems fault. Is everyone else.
please show a video on how what to do when you disconnect from the infusion site. We did not put the cover back the first time my daughter unhooked to charge it. We are beginners and have no clue how to take the tubing off and on the infusion set device. I can't find anything anywhere on what to do!
Thanks for reaching out, Angela. We do provide some advice on disconnecting from your infusion site here spklr.io/6054UBXQ. If you have any specific questions, our team is always happy to help! Please do not hesitate to contact our 24/7 Customer Support at 877-801-6901, anytime.
I’m glad it’s not just me who’s had problems, I’ve had my insertion kink several times and get nervous I’ll run out of infusions too fast, I’ve done it the way the tutorial says but still end up with a leak or kink leading to high blood sugars and sickness
Thank you for letting us know about your experience, Bella. We take these matters seriously and would like to ensure this gets escalated to our Technical Support team. Please reach out to us with these details at TandemCares@TandemDiabetes.com, or call us directly at 877-801-6901, so we can assist you further.
I had my appointment to get this today but cancelled, as i was told id be on g6 as well. Im too worried as there is little to no info about using tslim without closed loop. I worry massively about hypos coz 2 big hypos in a year i can loose my driving lic.
These sets are hell on erth ont only are they made with chines factory qality but they dont work 40% of the time (for me ) a nather funny thing is you cant tell if they work or not antil your glucose hits the roof only then you can be shure.
Thank you for letting us know about your experience, Daniel. We'd like to learn more to see how we can help. Please send us an email at TandemCares@TandemDiabetes.com so we can assist you further. In the meantime, we encourage you to consult our support page here spklr.io/6055oQ0f for additional tips.
Thanks for reaching out, Jose! This update requires the completion of online training via Tandem Source to update your pump software. You can start the software update process at bit.ly/3Sz2jMv. For detailed instructions, visit bit.ly/48w2xcM. If you’d like to connect with a team member directly, please contact customer support at (877) 801- 6901. The Tandem specialized Software Support Team is available seven days a week, from 6 am to 6 pm (Pacific).
Has been such a learning g curve for me. Was on MDI for three years. None of my basal and bolus calculations work. Had to lower basal from 1U/hr to 0.6u. Changed bolus calc from 1:6 to 1:10. Crazy. Not sure if temporary or these are new calculations going forward. Am using Lyumjev insulin so maybe that has something to do with it.
Thanks for reaching out, Jane. Tandem pumps and cartridges are only indicated for use with Novolog and Humalog U-100 insulins. The safety and efficacy of other insulins have not been established for use with Tandem pumps. If you use another insulin that has not been approved for use in your pump and you begin experiencing persistent issues that can be attributed to insulin compatibility, we can’t guarantee the effective operation of your pump. For more information regarding insulin compatibility, please visit bit.ly/3vK45Rs.
We appreciate your feedback, Louis. We are always looking for ways to improve the experience for our Tandem Family and will be sure to log your comments for our internal teams. Please do not hesitate to contact our 24/7 Technical Support team at 877-801-6901, anytime you have questions.
We have recently gotten the t slim pump for my nephew, and it has been nothing but a headache for us. Everything works amazing aside from the infusion set. It is so flimsy and we have so many failed infusion sites. We already pay a hefty amount for his monthly kits for the t slim and we have had so many failed infusion sets, that we run short during the month, so yet again we are having to pay yet another hefty amount to replace these failed infusion sets. We have taken in person training courses, watched numerous videos to make sure we were doing everything right. We do it exactly how we were trained too, but these infusion sets keep failing. My nephew had to go to the ER twice because his glucose was over 500 and we had no other way to give him insulin. I think it is absurd for us to keep paying these hefty amounts for something that isn’t our fault.
We appreciate you letting us know about your experience, Kayla. For any technical difficulties you are having with your pump, please contact Customer Technical Support at 877-801-6901 so that we can provide technical assistance. As always, if you are having a medical emergency, please call 911.
Hi! When I enter bolus, it shows that bolus is active for example for 3 hours. Does this mean that pump will give the insulin in small bits during the 3 hours or that it will give all the insulin at the start?
Great question, Thomas! If delivering a standard bolus, the amount requested will be delivered as soon as the user confirms the request. The insulin duration reflects the amount of time an insulin bolus is actively lowering your glucose. For more information, please consult the User Guide at bit.ly/43307QA, or refer to our Successful Pumping Guide here bit.ly/4c9zvRR.
We appreciate your feedback, Ralph. If you would like to adjust the playback speed for this video, please select the settings icon in the video taskbar. For more in-depth instruction, please feel free to consult our support page at bit.ly/3PeQ3hM, or refer to our printable quick reference guide here bit.ly/3Tt5iWA. Hope this helps!
Hi Suzan. We encourage you to connect with your healthcare provider directly about this and they will be able to provide you with their recommendations on this.
