Cybiant excels at helping businesses use their data to win in the data economy. Using next-generation technology and established IT Best Practices, we assist companies to control their technology assets, automate their processes and transform data into a strategic asset. Founded and headquartered in Kuala Lumpur, Malaysia, Cybiant now operates across the world and has assisted organizations on all continents.
Cybiant is internationally recognized for its thought leadership, and has contributed to the establishment of Automation and Big Data best practices, many of whom are now used as standards by companies across the world. Our knowledge transfer methods are renowned, and have certified more than 10.000 industry professional in next generation IT standards and corresponding technology.
Very well said, i absolutely agree that automation is future and its not going to diminish opportunities but giving path to more. Most employees are afraid of this change.. i really appreciate the work you did on this video. Very clear and precise. Would definitely get in touch, as i am still learning, have got so many questions.
Hi guys, Good morning, I hope you are well... I have a question about Incident Management; If an incident must be validated by two or more resolution analysts or two or more areas are involved, it is okay to implement tasks or task flows so that the characters involved in the solution can register their participation. Based on the complexity of the incident, it can broken down into sub-activities or tasks. Tasks are typically created when an incident resolution requires the contribution of multiple technicians from various departments.
Hi Michel, happy to help with this question. There are two ways to resolve this. The first ways is indeed to assign multiple 'task' to different people, based on their functional knowledge. If you choose this option, make sure that both incidents are linked to the same incident record. The alternative option is to create two sub-incidents (linked to the same incident record). This frequently happens if incidents are logged by different people. Most ITSM tools support the linking of different incidents (or at least they should...) Hope this answer helps.😀
Try changing the resolution of the video to 720p instead of Auto. Click on "Settings" then go to "Quality" and select "720p" resolution and give it a try again.
