Aiphone Corporation is the most respected and reliable brand of security communication systems worldwide for over 70 years. Whatever the application, we have a product to fit your needs!
So, basically Americans pronounce it wrong, even those working for the company, or have they just chosen to Anglicize it? I figured the change was made so as not to confuse with the Apple iPhone, but in that case, just pronounce it the Japanese way with a very soft and airy F sound. I've wondered about this for a while, since our company sells products that can link to Aiphone systems. Thanks!
Hello, I was wondering if you guys had any suggestions on how to add an additional phone to our network? We have a very outdated system and use Aiphone Co. KC-1GRD Audio Video Entry Security Intercom. I'm with the United States postal service and there doesn't seem to be any knowledge on this product anywhere. We have two phones with gate activation for truck drivers. I looked at one of the phones and I have no idea about the wiring that's involved.
Hi, the system you're currently using has been discontinued. For assistance with adding an additional phone or updating your system, contact our support team (800) 692-0200.
Noticed the door release LED on the door station did not light when you triggered the action. Is this because you are triggering the option relay for door release, and not the primary?
Hi! You certainly can. In Support Tool, you are able to add a station by MAC Address on the Station Search screen. Alternatively, you could quickly bench the station on an unmanaged switch to ensure your PC and the station are in the same broadcast domain, allowing the search process to function properly, then deploy once setup is complete. For more information on why Station Search may fail, please refer to this helpful online knowledgebase article: www.aiphone.com/kb/ix-series/common-issues-ix-series/station-search-fails Best of luck, and please feel free to reach out to our Technical Support team with any other issues at 1-800-692-0200!
Does the IXW-MA need a door station to communicate back to the master to trigger relay. I have a gate that I want to trigger but no station at the gate. Is there a way to release directly from the IXW-MA through the Master(IX-MV7)?
Hi Chase, It's best to contact our tech support team www.aiphone.com/support/technical-support. You can also check through the knowledge base for articles that might answer this question.
Hi Arthur, yes you're spot on. This video was a live video shoot and is a simulated experience. The actual emergency towers are definitely well secured and sturdy. Great attention to detail, we're making note for our next video!
Cool to see that the IX series can trigger a door release proacticely without the communication initiated by the front door module. Is that possible on my GT series system?
How many LE-D push button station speakers can you have on this system? I'd like to have a minimum of 2 of them with one inside master station. Thanks!
Hi, Our Tech Support would be able to answer your question. We have a wide variety of options to contact them, if you are unable to, please let me know. Main Office: (425) 455-0510 Toll-Free: (800) 692-0200 QuikTech: www.aiphone.com/home/support/technical-support/quiktech QuikChat: www.aiphone.com/home/support/quikchat Request for Support Form: www.aiphone.com/technical-support-request
Hi, Our Tech Support would be able to answer your question. We have a wide variety of options to contact them, if you are unable to, please let me know. Main Office: (425) 455-0510 Toll-Free: (800) 692-0200 QuikTech: www.aiphone.com/home/support/technical-support/quiktech QuikChat: www.aiphone.com/home/support/quikchat Request for Support Form: www.aiphone.com/technical-support-request
Hi, It'd be best to ask our technical support staff that question. They are available 5:30 am to 4:30 pm Pacific Time. www.aiphone.com/support/technical-support
Hi, Can I replace my current aiphone cml with this set? Honestly, I live in this apartment for over Twenty years and have no clue where the power or if it even has a transformer. Also, which unit will connect to my wifi?
Hi JW, Sorry for the delayed response. I want to direct you to our Tech Support department, they should be able to get this question answered for you. We have a wide variety of options to contact them, if you are unable to, please let me know. Main Office: (425) 455-0510 Toll-Free: (800) 692-0200 QuikTech: www.aiphone.com/home/support/technical-support/quiktech QuikChat: www.aiphone.com/home/support/quikchat Request for Support Form: www.aiphone.com/technical-support-request
Hi James, Sorry for the delayed response. Aiphone tends to focus on commercial and business access control solutions. I want to direct you to our Tech Support department, they should be able to get this question answered for you. We have a wide variety of options to contact them, if you are unable to, please let me know. Main Office: (425) 455-0510 Toll-Free: (800) 692-0200 QuikTech: www.aiphone.com/home/support/technical-support/quiktech QuikChat: www.aiphone.com/home/support/quikchat Request for Support Form: www.aiphone.com/technical-support-request
I had Ring, Wyze and Simplisafe. The latency of the signal from the door station to the device (my android phone) was usually 20-30 seconds or longer. The aiphone wired door station to master station is instant, and he app is a nice back up when I am away.
Hi Tey, Sorry for the delayed response. I want to direct you to our Tech Support department, they should be able to get this question answered for you. We have a wide variety of options to contact them, if you are unable to, please let me know. Main Office: (425) 455-0510 Toll-Free: (800) 692-0200 QuikTech: www.aiphone.com/home/support/technical-support/quiktech QuikChat: www.aiphone.com/home/support/quikchat Request for Support Form: www.aiphone.com/technical-support-request
jp- 4med touch screen doesn't respond please help, i can receive call but i from door station & form other handsets but i can not operate anything with touch screen. your help is highly appreciated
Hi Z - thank you for reaching out. I'm sorry that you're having issues with your system. Have you tried contacting our technical support team? I've provided their contact information below. Technical Support: Toll Free: (800) 692-0200 Technical Support Form: www.aiphone.com/technical-support-request QuikChat: www.aiphone.com/home/support/quikchat
Hi Marjhon - I apologize for the late response. Please contact our Tech Support for more assistance. Tech Support - www.aiphone.com/technical-support-request QuikChat - www.aiphone.com/home/support/quikchat
