Hello, my Label Printer has been randomly having a blinking red-light error within a second of starting my Label print, do you know how I can fix that error from happening!?!?
I have another issue. I finally got it to work and it was working perfectly fine for multiple days and I was able to print . Now all of a sudden my Chromebook isn’t detecting the printer when it’s plugged in. And my laptops usb port works perfectly fine.
Hi, can you take a screenshot of your setting page and take a photo of your label printed in wrong way and send them to our support team: support@offnova.com? We will offer solutions to you with more info.@@Rokia2003
Please help me.What am I doing wrong?My wax heater here will not stay at the proper temperature.I'm trying to heat paraford wax to stop at a temperature of 185, but it keeps rising to its maximum.Why am I doing something wrong
Hi, the temperature of wax is unstable until it is completely melted, so it needs to be stirred to accelerate melting. Once fully melted, the temperature remains constant.
Hi, please check if the size of your label file is the same as the label and the setting in the printing preference. And please make sure your design is in black. If you still have questions, we encourage you to contact our support team via support@offnova.com to get help. Thank you!
Hi, we need to further check your issues and offer solution to you. Would you mind contacting our support team via support@ofnova.com and specifically describe the problem you have in the email?
I got this as a gift and it won't show up on my pc. This is 4B-2054N it is coming up as generic and does not show up as a printer, it show up as a square box. the latest driver is from 2006. what am I doing wrong. I tried to click on support on your side to message you and it is not responding.
Hi, please go to your printing preference page and set it to '’vertical‘’ and give it another try. If there is still problem, please contact our support team via support@offnova.com. There will be professional people to help resolve the issue. Thank you!
Hi, please contact our support team via support@offnova.com to let our product team check further your issues and offer the best solution to you. Thank you.
This is useless! We have been trying to connect this printer on our iPhone for over 2 hours and you think it’s wise to post a video while you are using it fast ! Useless and disappointing 💩
Dear customer, the label you've printed is a test page. I recommend restarting your device and then proceeding with your print job. If the issue still can not be solved, please contact our support team via support@offnova.com. Thank you!
any time I have tried to print the label it is printing sideways on the printer. Like its in landscape and not portrait even though all settings are set for portrait.
Dear customer, please make sure the size of label to be printed, the size setting in the printer preference and the size of your label file are the same. If you stll have problems, please contact our support team via support@offnova.com. Thank you.
Hi there, you can try to increase the density and lower the printing speed in the printer preference setting page. If the issue still cannot be solved, please contact our support team via support@offnova.com. Thank you!
Hi there, please contact our support team via support@offnova.com and attach the photo of the 'random letters' issue in the email, our customer support will do the best to assist in resolving the issue. Thank you!
Hi, 1) The most common reason is that the labels were loaded upside down. Please ensure your labels are correctly loaded and that the tearable side should be facing the ceiling when it comes out. 2) Label issues: This is a thermal label printer, please use "Direct Thermal" labels for printing. 3) The printer has not identified your label's properties. Please switch off the printer, press and hold the white button and restart the printer until it beeps three times to identify and calibrate your labels. If the issue still cannot be resolved, please contact our support team via support@offnova.com.
Hi there, you can download the driver file at offnova.com/pages/download, you will see the video guide included in the file. Thank you. If you still cannot install on Chromebook, please feel free to contact our support team via support@offnova.com.
