I bought a very simple design from Joybird. Before the cushions were put on the two pieces did not line up. But this design is very simple and forgiving so once the cushions were on you could not tell. I won't buy again from them but I see now it lt have been much worse.
Honestly sad this is the only video lol, but its a video with a strong purpose. and that i can respect! I about to order from a similarly priced furnature site. Hopefully APT2B isn't as bad as this lol
Wish I had seen these reviews before my purchase . Hopefully Joybird will resolve my issue with a sectional I ordered ! Will also update if they "fix" my problem .
Was just about to buy a couch from them haha this review just stopped me joybird i hope you see this review sounds like you just lost a ton of customers.
Thank you so much for this video. I imagine the gap is because it was made to replace the “missing” section and the dimensions didn’t add up. For that kind of money their prices should be flawless. Moving on from considering Joybird as an option.
I was just getting ready to order one today and i found your video. THANK YOU!!! Your video is still saving many people! You need to run it as an ad!! I haven't seen it anywhere🤷🏻♀️
You’re one of many, many people who spent months with half a couch to ultimately end up with an unaligned couch due to Joybird’s incompetence, coupled with their claim to make custom pieces. But ultimately due to their incompetence and flagrantly holier-than-thou attitude toward the people who buy their stuff and fund their lifestyle. I had to file a BBB complaint to get my half-couch that went missing for months after they took my money and disappeared. For obvious reasons, custom pieces only work when they are made together. My crap Joybird sofa also sucks, you aren’t alone. Companies only survive when they communicate with their customers, something Joybird clearly disdains. I will help you on your campaign in any way possible; I hate this company as much as you do!
WOW! I'm trying to get my hands on a Franklin Grand / Fluff Daddy chaise. That's when I ran across the JoyBird Bryan - which is more. I've contemplated purchasing. BUT, I just saw your vid. I don't know if you got your situation sorted but I hope so. The power of social media!! Just the few comments that I read show that you've likely cost JB 10x more than if they had just handled your situation correctly. I'll keep searching for the Fluff Daddy! Thanks!!
I used to know someone that delivered them, they’re horribly packaged and horribly made. Half of them would be damaged or missing the holes to even screw in the legs 😂 I can’t believe people paid thousands of dollars for these things, I guess it’s all about marketing. They would have donate them to thrift stores when they were damaged, I guess it’s more expensive to have them returned and fixed, that should tell you something.
Thank you for this honest review!! We were very interested in a $4200 sofa sectional from Joybird. HOWEVER, after seeing your video and reading the many comments, we will spend our money elsewhere. Honesty is a glorious thing.
I should have watched this video before purchasing my patio set. I purchased it in November and got it delivered on December 27th. So it took a lil over a month but that's not where the nightmare begins. When our shipment arrived the delivery guys unboxed the product and was going to assemble but then they "realized" that there were NO hardware to put the set together. They got us on the phone to speak to the representative and we were told that it would be shipped within 7 to 10 business days. A week had passed and nothing. No confirmation emails not a word. Reached out to them again and they told us to file a claim and that will take 2 days to go through. But that week passed and we still haven't heard anything from them. So I give them a call and also emailed them but I was given the run around. I told them that I need to get my hardware shipped or give me a full refund as I spent 2k on this set And its literally sitting in my garage in pieces 😒 finally I was told that I can go buy my own hardware to assemble which is unheard of or wait 3 to 4 more weeks to get the hardware because the vendor do not have them in stock. Smh!!!! Like how is any of this making sense. So til this day it's still in my garage untouched. Very very disappointing.
Dang dude, sorry you went through that shit show, I appreciate you shared your experience, I’m in the market for a new couch and saw their ad. First thing is to search for bad reviews (to know what’s the worst case can happen with my purchase) and I found yours, that’s all I needed to know. Joybird … no thanks lol
Omg thank you so much because I am moving to my boyfriend and ordering new furniture and I started to customize my joy sectional and thought let me go to RU-vid first see what people got to say about them thank you so much cause I’m a very inpatient person I suffer from anxiety and you just saved me
I got my order. Its unacceptable, but I already paid. So I’m screwed. They comped me less than $200 for having HALF a couch for weeks. After they lost my couch, twice. Then left me half-couch for so long, whilst remaining impossible to get a hold of. I had to involve the BBB to get the other half of my sofa because they refused to communicate with me. The damn thing doesn’t align. Likely because the 2 pieces weren’t made together. Joybird is a trash company, overpriced and most importantly they ignore their customers, as if its a business protocol. I don’t understand how they’re still in business. This company is garbage. While the people employed there might not be terrible humans, they definitely act like it on the clock.
Was looking at Joybird and your video has made me changed my mind..I was thinking of spending about 3K with them. I realize that things happen, but clearly they were not committed to make sure you were taken care of. Sad because their stuff looks so nice! Hope they resolved your issue and keep this video up! Don’t let them try to pay you off to take the video down! Cheers!
I just reached out to joybird and linked this video. Their response had a lot of integrity and addressed all the concerns I had after watching your video (which is very well made btw) Thankyou for taking the time to make this. I was on the fence bc a close friend of mine bought from joybird, got it early, and her couch is awesome. Seems like their consistency was in question over the pandemic
I bought a Joybird couch in 2019. Took awhile, but arrived perfectly. 3 years later and a LOT of abuse, it still looks AMAZING. I bought a bed yesterday from them. :) I live in a suburb of Dallas Texas. Have no affiliations with them. Just loved the look of the couch, bought it, have been thrilled with it and now I'll wait, albeit patiently, on my new bed.
@@BrianReynoldsofNJ We are highly considering a Lovesac, given that we are in an apartment and will have to move the couch in a few years. Any thoughts on the Lovesac?
Thank you so much for creating this! I was just about to pull the trigger on a sleeper sectional and I'm running for the hills now! By the way, please let us know what couch ends up working for you!
Thank you so much for this video. Was interested in this company, but it’s a hard pass. This wasn’t a small mistake. I’m not interested in any company that could make that large of a blunder on an order, that’s kind of a red flag, no matter who else had a good experience. Will buy from elsewhere
Update: Today is March 24th 2022. 16,289 views. 225 comments. Judging exclusively by the people who explicitly said that they were convinced by the video to not buy or to cancel an order Joybird's poor service with me has cost them a minimum or 54 sales, which (at an est. average $3000) cost them's at least $162,000. In addition this video is also being monetized by RU-vid. They use it to sell ads for competing furniture companies. To date I haven't spent any money promoting the video. Mic-drop.
