Welcome to Azenco Outdoor! 🌟 Blending European design with American craftsmanship, we design and manufacture award-winning luxury aluminum patio covers. Elevate your outdoor space with our precision-engineered pergolas, carports, cabanas, and pool covers.
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Azenco advertises their pergolas to be 100% rain proof. NOT TRUE. My daughters Azenco Pergola leaks in multiple locations. To make it worse the columns collect the rain water from the top and just spill it into the entertainment area below. Azenco's FAQ says you have to have an integrated gutter system to ensure the outdoor entertainment space stays dry when it's raining. Well, I guess they need to add this because they don't have it. The aluminum columns are hollow and water falls inside and spills out the bottom onto your floor. What is integrated about that? And to make that worse, they put electrical wires inside the column with the water!!! I do not recommend this product at all.
Rod, we are sorry to hear that this experience has been less than stellar for your daughter. What you are describing doesn't reflect our high-quality standards at all, and we appreciate you're taking the time to share it with us. We are here to help you find a solution that meets all of your daughter's needs and expectations. Would it be possible for us to get more information from you about who installed your daughter's pergola and where the leaks are coming from? We would also appreciate getting pictures to be able to investigate what might have caused these issues and fix them along with your daughter's installer. Please feel free to reach out directly at azenco@azenco-outdoor.com or 305 306 3204 /direct line if there are any other concerns or questions about your purchase. We want you happy!
