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We would like to inform you that we have received the answer to your inquiry to DJI. Content of the question It's been about a year since I bought the Osmo Action 4. I recently purchased a GPS remote control. My impressions after using it are that the measurements of tilt angle and gravitational acceleration are displayed ambiguously. As a cyclist myself, this is very disappointing. After some research, I found that even if I place the camera horizontally on a table and tilt it up or down, the tilt angle remains 0 degrees. Tilt it left or right and it will start moving. Why on earth does something like this happen? In short, it measures when you're going up a slope and it stays at 0 degrees and tilts to the left or right. Is it a mismeasurement or a problem with the camera? Please support us. DJI's answer This issue is not a problem with the camera, but rather a product specification. The tilt angle is calculated on the left and right sides, not front and back. Also, G-force is the force that acts due to gravity, and when the camera moves slowly, G-force is almost 0. I received the answer. What did you all think? Please use this as a reference.
Hi there, hope you understand that the accuracy of different devices may vary. Could you please do some larger movements to test again. If the value changes are still small, please provide us with the following information for further confirmation: 1. The brand and model of the device used for comparison; 2. Osmo Action 4 firmware version; 3. DJI MIMO version; 4. Camera LOG; 5. Original video (without changing the name);
Surprise! Thank you very much for your generous support, including the comments from DJI's support center. Actually, this is my second time taking this test, and it's the same as the last time...I can't help it. I am extremely grateful that you were able to investigate my cycle computer, even though it may be malfunctioning. thank you. 1.TRISPORTS Co., Ltd. iGS10s 2.01.03.08.20 (Camera firmware 10.00.26.19) 3.1.12.0 4. Video information? 1.21㎇ 1920×1080 FHD 22:16 H264 AAC 60fps 5. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-VHG1SHybFUs.htmlsi=w6NA9paxi2eA7jKi
@user-rq9du5yo6u Thank you for providing the details of your device anad the differences in speed measurement between the GPS remote control and the vehicle's dashboard. You raise an excellent point about the underlying principles behind these two methods of speed measurement. As you noted, the GPS remote control relies on GPS technology to determine the speed. The accuracy of the GPS-based speed reading is dependent on the quality of the GPS signal and the refresh rate of the GPS data. This can result in some minor variations compared to the actual vehicle speed. On the other hand, the speed displayed on the vehicle's dashboard is determined by monitoring the number of wheel rotations. While this method is generally quite reliable, it can be influenced by factors such as tire pressure, which can affect the tire's circumference and lead to a slight discrepancy between the dashboard reading and the actual vehicle speed. The key point is that these two methods of speed measurement operate on different principles, and each has its own strengths and limitations. The GPS-based approach provides a direct measurement of the vehicle's speed, but is subject to GPS signal quality, while the wheel-rotation-based dashboard reading can be affected by mechanical factors like tire pressure. In most cases, the difference between the two speed readings is likely to be fairly small, but it's good to be aware of the underlying reasons for any variations. Thank you for bringing this interesting technical detail to my attention. Please let me know if you have any other questions!
@@DJISupportGlobal Hello, thank you for your support in the comments. Regarding providing information, are the Osmo Action 4 firmware version and DJI MIMO version up to date? What I most want to know is the measurement error between the cycle computer and the DJI remote control. I would especially like to know the error of the inclinometer. Also, why do the measured values fluctuate erratically and are not stable? As a bicycle rider, this is very disappointing.
@@桜輪チャンネル We will forward this issue to our engineer for further checking. But we need to logs for analysis. For point 4, please export the log for our further anlysis 1. Go to camera unit System Settings - Device Info. Tap “Export Logs”. 2. Use the USB-C cable to connect Osmo Action 4 to a computer. 3. Select “File Transfer” on the Osmo Action 4 screen. Go to “My Computer”. Find the corresponding disc for the Osmo Action 4(internal storage). 4. Export all log files and zip them. Send the entire zipfile back for analysis (Also tell us the time point when the abnormality occurred to determine the log position).
@@DJISupportGlobal Hello, today I found a new firmware and updated it. (01.04.07.10) I have a question. Where should I paste and transfer the log export? Also, I have a question about the angle of inclination. When shooting with horizon balance, the camera maintains the level while shooting, but is there a possibility that the tilt angle measurement may malfunction in conjunction with this?
