I ordered this wig about three weeks ago. First let me say the customer service is excellent. The shipping was fast. I received a tracking number and I was able to track my package from their front door to my front door. Next, I literally put this wig on right out of the box. WHAT LACE! Now let me tell you, I am a little bit darker than the lady in this video so i always have to do something to the lace, but this time I didn't. Also, I am a little bit older and I don't have time nor do i know how to bleach knots or anything. This wig is sooo dog gone beautiful. No tangles, no shedding. The color the texture is flawless.I didn't want to wash it but I did and the wig was just as beautiful wet as it is dry. I have already order a second one . Be prepared ladies❤❤❤❤. Also FYI if you want long hair this company is true to length! If you ask for 24inch you are getting a full 24 inchs I am very tall 5foot 9 and 24inch came to my waist. Do not hesitate get it now you will not regret it.