codes are not as in video for mine, manual that came with lock is same as this video. - model d6300B but manual supplied is for d6300 the one is this video - add access code = *85# pass-code # code # code # . change pass-code *12#. reset is hold down and enter 000#. *83# Bluetooth, *71# delete all users *69# delete all cards.
We have been unable to add a second card to our lock. One worked and now no other ones will. The card seems to take and then only beeps when held up, but does not unlock. Any suggestions or help!!!
Spare remotes are no longer available on Amazon. Will they be restocked soon? Are there other remotes that work on the same frequency that are compatible?
Some sort of glitch where it wouldn't take User codes. My workaround was to type it in, hit pound (says accepted), then type in again, hit pound. If rejected, then hit pound out until menus are closed, then it would work. Doing it once and closing it would invariably not work. Very strange, but leaving this comment if others have trouble.
my remote has stopped opening the door. changed battery in remote and in lock. tried to set remote control following instructions. voice instructions say "successful' when remote button is pressed. please advise..
I have a problem! I can't access with my master password... How do I reset when I cannot access with my master password? Is there any way to have a new key? Please respond, I urge you! :(
Hey! So as they said, you have to press the reset button where the batteries go. If you hold it for 6 seconds, and then type in "123456#" (which is the factory program code) it should work again.
Bishal Bajra 1 second ago I have 10 Homgeek lock and suddenly when i tried to unlock using the keys, all (except for 1) don't work anymore, keys cannot turn (i tested it when installing and worked before), can someone advise.
did you try to replace batteries and reset the lock? if problem still happen, please contact us on amazon or contact our customer service email (xiongsihong@hotmail.com), and let us know your order number, we will send you a replacement
Everytime I touch a panel it starts beeping alarm. You still can lock with # key or unlock with a code, but still beeping. You have to remove and put back a battery, then it stops until you touch the screen again. Why...?
Thanks for the video... Iwould like to ask something. I have bought kai install a lock like the 2nd one and i have connect it with the app. But when I unlock it and whether I hear the noise the door does not opens. I press the knob but the lock does not go inside. What I do wrong???? Please help me... I thank you in front ...
If it is not working correct. Please contact seller for a replacement. But please make sure you watch the correct video first. There are several similar items with different instruction
If it is not working correct. Please contact seller for a replacement. But please make sure you watch the correct video first. There are several similar items with different instruction
I couldn't get the lock to turn on at all and after an hour of messing with it I discovered the aa batteries just don't fit and I had to put foil on the first one to get it to work