Genie® (The Genie Company) is one of America's most trusted & recognized brands of professionally installed and DIY residential garage door openers & accessories. Genie is also a manufacturer of commercial door operators, commercial accessories, LED garage door opener bulbs, and Aladdin Connect smartphone connectivity. Millions of our products are in use today. Dependability, high quality, innovation, technology and nationwide service are just a few reasons to choose Genie® branded garage door opener systems. We provide our customers with safe, secure & reliable products! Our customer support - of retailers, dealers and end-users - is the industry best.
I recently changed Internet providers. All my wi-fi connected devices accepted the new wi-fi, except the Aladdin garage door opener. This is the third time that after power failures or changing Internet providers your garage door opener will give me a hard time at installation. I have spent over 2 hours trying to follow instructions posted on your website and your video. Nothing works. I cannot talk to anyone from your company when I call. ALL MY DEVICES ARE CONNECTED. Your instructions do not help. HELP!!!
Can anyone help? Pressing and holding the PROGRAM and Up/Down arrow keys for five seconds does nothing! The red LED just continues to rapidly blink even after holding down the buttons for a few minutes
This video is great for everything, BUT the wiring! Follow the installation sheet that came in the box, and you'll ge tit right the first time! The wires could be marked better, too. Stripes are barely visible. Mechanically this video is dead on!
Had them installed for almost a year before configuring the keypads. Had to watch the video a few times. However if you follow the instructions it will work. I would add, if you have 2 doors, you have to program the first door. Then once you've programmed the first door then you're just adding a 2nd or 3rd door. The video wasn't 100% clear about that and I'm quite a handy guy in general. If anyone from the company is reading this, I wonder if there is also an app for this to work on my phone?
Can the wireless keypad work with a garage door opener that only has dip switches for the programming? Convert the dip switches into a code like 1 up, 2 middle, 3 down
Hey, I recently put a genie garage door up at work fine now I’m getting a red flashing on the operator itself when you look up at it underneath I don’t remember having a garage door sensor in the box. Feel like something happened to the board. I don’t have any lights on my photo sales now Should be getting 24 V at the sales. Do you want me to check it at the operator or at the?
Well I got the push nut off. obviously it can't be reused. Now I can't get the pieces to slide of the rail because there isn't enough clearance between the rail & the wall. The rail won't bend enough. Do I need to figure out how to completely detach the rail from the opener or is there an easier way? Hoping for easier. Thanks.
I have model 2562 & need to remove the push nut to the clevis pin so that I can detach the rail to remove the carriage trolley to see if it needs replacing so that my garage door will open. How do you remove speed push nut? Is it still usable after removing it? Thanks
POS does not accurately report garage door status. I know I opened it within the hour. However, it says closed for 10 hours. Unreliable if you need this feature.
I love your products and that is all that we sell, but whoever was in charge of marketing that thought football and garage doors go together should probably do a little bit more market research. 😂 Maybe I'm completely wrong. I just think the video was funny. Again your products are amazing. I just don't understand that video.
Your paper manual really really sucks.. How hard is it to put in the manual where the wifi button is located on the iDCM?? Also the 4 ports on the opener for the safety beams and wired wall console you mark them with useless and meaningless Letters STB BWC and 1234 but you don't put ANYWHERE OBVIOUS in the paper manual what they mean there to connect the beams where to connect the wired console and weather the polarity is a factor or not. RIDICULOUS. Do better
I chose model 3120 and it took me here, which has nothing to do with my model. The written instructions are not helping at all. We have 2 cars that have always used Homelink and we cannot get this new opener to program. And of course, try calling the 800#. You will never get through. I am really sorry we didn’t spend more on a better Liftmaster.
I'm connecting the DCM to my existing wired push button. The printed instructions are careful to indicate the proper polarity for this connection. But when connecting the pair of wires to the DCM, there is no indication of polarity. I guess I have a 50% chance ...
I have the 2128. I press the WiFi button till it beeps. The lights flash blue, green, red for approximately 30 seconds before turning solid red. It never connects to my phone.
Worked for me but then I was going to mount it (which means I had to take out batteries to allow access to mounting hole behind) after mounting no longer worked… kinda bs is this. Returning Forsure “chamberlain myQ” trash.
I have followed every step verbatim. I don’t get a reset tone, no flashing back lights, no movement. Definitely not a quality product. Will be shooting this device at the gun range.
Could you please try a little harder to make a more frustrating and difficult process AND then make the speed of the instructions on the video just slightly too fast for people to actually follow along? Please.
