iSpring Water Systems is a water filtration company specializing in creating efficient clean water solutions for a variety of residential and commercial needs. The team at iSpring aims at providing water filtration solutions that increase the customer’s quality of life and thrives on customer peace of mind. iSpring Water Systems specialize in turn-key installations of total water treatment solutions for homes and businesses. The company’s mission is to make clean safe water accessible and affordable to all consumers while also decreasing the environmental impact of plastic waste from purchased drinking water.
Our products include residential and commercial reverse osmosis systems, whole house water filtration systems, ultrafiltration systems, under sink filter systems, and countertop water filters. We also carry a variety of consumer products such as shower filters, faucets, various filter cartridges, and connector fittings.
As we all know, Water's Good, iSpring Makes it Better!
Hi there! Please, refer to this video to know how to install the system: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-yEvLqKiPa5k.html This video shows how to drill the hole in the countertop: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-TYD7VaKWvAw.html If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 (M-F 8:30-5:30 EST). We are here to help!
Hi there! The tanks may lose pressure over time. If you notice low water flow, it could be a sign that the tank needs to be pressurized. Please check the air tank pressure to address this issue. If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 (M-F 8:30-5:30 EST). We are here to help!
For Check Valve test, I don't know how the water can be "continuously draining" if you have shut off the water supply. Aside from that, my tank has the right pressure but it's empty.
Hi there! You can use the system with hard water; however, you will need to wash the tank frequently as scale buildup might occur. If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST. We are here to help!
Hi there! It is made of high-quality, BPA-free plastic. We carefully select materials that meet strict quality standards to ensure reliable and safe performance. At iSpring, we leverage the expertise of skilled engineers, production specialists, and advanced manufacturing technology to provide dependable, top-notch products. If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST
Hi there! We sincerely apologize for any inconvenience and appreciate your comment! We recommend watching the updated video, which is pinned: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-yEvLqKiPa5k.html If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST
Hi there! The tanks may lose pressure during transportation or over time. If you notice low water flow, it could be a sign that the tank needs to be pressurized. Please check the air tank pressure to address this issue.
Hi dear customer! Yes, you can connect the CU-A4 to your fridge using this ICEK kit: www.ispringfilter.com/ac/index.php?rt=product/product&product_id=259&acid=2
Hi dear customer! Thank you for your feedback! iSpring prioritizes customer satisfaction and leverages the expertise of skilled engineers, production specialists, and advanced manufacturing technology to provide dependable, top-notch products. I want to assure you that our systems are designed to be highly efficient and reliable. If you have any specific questions about our products or would like more detailed information, please feel free to reach out to us directly at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST. We're here to help and provide any additional insights you may need.
Hi dear customer! You might want to check our blog about the TDS here: www.ispringfilter.com/ac/to-filter-or-not-to-filter-total-dissolved-solids-tds If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST We are here to help!
We have a WGB32B, does this model have a pressure release button? somebody replaced the the filters last year and I did not notice if it has a button to release the pressure. I can see a hole on top of the filter housing, but I cannot see it clearly because the top side of the filter housing is very close to the shelf.
Hi dear customer! Some systems have this feature. Newer models of the WGB32B series no longer include the red pressure relief buttons. You can close the supply valve and open a faucet, or two until it trickles. This should create the same effect.
Hi dear customer! Thanks for sharing your feedback as it helps us enhance our services! If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST We are here to help!
Try updating the videos. What is the little allen tool and little allen nut used for? The wheel locks won't go inside the wheel shaft for installation so yall forgot to show that part also
Hi dear customer! Thanks for sharing your feedback as it helps us enhance our services! If you have any questions or concerns, please, kindly contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST to properly help you as soon as possible. Thanks!
Hi dear customer! I sincerely apologize for this inconvenience. The product will be available at these links soon. If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST We are here to help!
Hi dear customer! The FP25B sediment filter should be replaced once its lifespan is over. It usually lasts 3-6 months depending on your water quality and consumption. I would suggest to check our spin down sediment filters like our WSPARJ, which has an auto flushing module: www.ispringfilter.com/ac/index.php?rt=product/product&product_id=10082 These are all our spin down sediment filters: www.ispringfilter.com/ac/spin-down-sediment-water-filters If you have any concerns or questions about our products, please contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST We are here to help!
Very helpful- picking the correct set of filters was somewhat confusing to me though. Also when you reorder the filter set, the membrane is typically not included. I found a complete set to include the membrane on Amazon for around $78.00.
Hi dear customer! We offer different sets for our systems. Please note that some sets do not include the membrane, as not all filters have the same lifespan-some last longer than others. If you need assistance, feel free to contact us at support@123filter.com or call us at 678-261-7611, Monday through Friday, 8:30 AM to 5:30 PM EST. For messaging, reach us at (470) 560-0012 We are here to help!
Hi dear customer! Thanks for your comment! We recommend sanitizing the systems once in a while. We have systems for your different needs. You might want to check our blog about the tank vs tankless systems: www.ispringfilter.com/ac/reverse-osmosis-water-filter-tankless-ro-water-filter-tank-ro-water-filter-reverse-osmosis--ro-water-filtration-system If you have any concerns or questions about our products, please kindly contact us at support@123filter.com or at 678-261-7611 M-F 8:30-5:30 EST We are here to help!
I have a WGB32B house filter: i am trying to replace the filters, the model numbers are FP 25B, FC 25B, and F6WGB32B. i can find the 2 filters FP 25B and FC 25B but can't find F6WGB32B. can somebody tell me if F6WGB32B filter uses a different part number or model number? when i see the 3 packs of filters it would show 1 FP 25B and 2 FC 25B.
Hi dear customer! F6WGB32B is a replacement filter set that fits the WGB32B system. The WGB32B system is composed of 1 sediment filter (FP25B) and two CTO carbon filters (FC25B) You can check the exact model of your system in your order receipt. F3WGB32B is a 6 month replacement filter set: www.ispringfilter.com/ac/index.php?rt=product/product&product_id=526&acid=2 F6WGB32B is a 1 year replacement filter set: www.ispringfilter.com/ac/index.php?rt=product/product&product_id=126&acid=2 If you have any concerns or questions, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST We are happy to help!
@@iSpringWaterSystems thank you very much for the information. One more question, is there a pressure release button on this filter system? I see some iSpring filter systems here that has it. how do you release the pressure on this water filter system?
Hi dear customer! The system has a 5 micron sediment filter as a first stage. However, if your water source has high sediment issues, I would recommend a spin down sediment filter to get rid of rust, dirt, silt, dust and sediment particles. The filter will also protect your other systems and fixtures, prolonging the life of them. You might want to check our spin down sediment filters here: www.ispringfilter.com/ac/spin-down-sediment-water-filters Before choosing a whole house system like the WGB32B-KS, we recommend having your water tested to know the exact contaminants your water source has and the exact level of these contaminants to choose the system that covers all your needs. If you have a water test report, please send us the report to support@123filter.com and we will be glad to help you choose a system. For further concerns or questions, please kindly contact us at (678) 261-7611 M-F 8:30-5:30 EST or at support@123filter.com We are happy to help!
Hi dear customer! We have different Reverse Osmosis Systems with different pure to waste water ratios and flow rates. Please, check our RO systems here: www.ispringfilter.com/ac/reverse-osmosis-water-filter-system If you have any concerns or questions about our products, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST We are happy to help!
Too bad the leak sensors are not wireless. Say you have this in your garge and want a leak detector in your bathroom that is on the other end of the house. How would you do that. Could you extend the wire? And even so, you would have to hard wire it in which is a pain in the butt. This is almost perfect. Just add some wifi sensors and have everything run off of that. Realizing that if you lose wifi your leak detectors will not work... also making it HomeKit compatible with alterts would be killer too. Getting there.
Hi dear customer! We genuinely appreciate your valuable feedback as it assists us in enhancing our services! The wires are 15 feet long. If you have any concerns or questions, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST We are happy to help!
Hi dear customer! We will have an installation video soon. If you have any concerns or questions, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly help you.
Hi dear customer! Thanks for sharing your feedback with us! Please, refer to our latest video on how to replace the filters: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-LsVNBpLA6dE.html If you have any concerns or questions, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST We are happy to help!
Hi. I just installed mine about 2 months ago and just suddenly stopped working. The tank has no water in it, it just stopped flowing to it. What could be the cause of that if it is not a pressure issue.
Hi dear customer! Do you hear water constantly going to the drain line? If so, there might be a constant drain issue. Please, refer to this video for help: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-t4rPacnCKVo.html Please, kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly help you as soon as possible.
Hi dear customer! Thanks for your comment! If you have any concerns or questions, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST We are happy to help!
Hi dear customer! Thanks for your comment! At iSpring, customer satisfaction is our top priority. We combine the expertise of skilled engineers, production specialists, and advanced manufacturing technology to deliver reliable, high-quality products. While bad reviews offer insights, we believe they shouldn't be the sole basis for decision-making. We encourage you to explore multiple sources of feedback to conduct thorough research, ensuring an informed purchase decision. If you have any concerns or questions about our products, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST We are happy to help!
I changed the filters and the pressure was okay for four days after which there was a total shutdown..no water coming out at all...what could be the issue with my Ro?
Hi dear customer! Could you please check the air tank pressure? The air tank pressure should be 7-10 psi. To get an accurate reading, the tank should be empty. Please, refer to this video to know how to pressurize your tank: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-a6Nc9wrnqAM.html If you need further assistance, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly help you as soon as possible. Thanks!
As others have said, this video should be taken down. The instructions given for how much to tighten the cartridges is ridiculous and it doesn't mention the need to flush the pre filters prior to restarting the system with a new membrane and that fills the membrane with carbon dust! Do better iSpring.
Hi dear customer! Thanks for your feedback! Please, kindly check our updated video on how to replace the filters here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-LsVNBpLA6dE.html
@@iSpringWaterSystems I am familiar with this new video. It is very good. But please reread my comment. While the new video is very good, this video can actually do harm and should be taken down.
Lately I have been going through a filter a week for my house the one week I went through 5 filters. Our water is red even after our filter. Our well driller is looking into this but so far everything is intact. So we don't know where the mud is coming from. Will this filter system help us? I'm thinking I may need the large one for the amount of mud and sand we are getting in from the well.
Hi dear customer! The size cartridge you need to order depends on the size and the amount of sediment it will have to treat. The smaller sizes will remove the most sediment, but excess or large particles can clog them quickly and require frequent flushing. If you notice that you need frequent flushing, consider using a larger size screen and using additional treatment after the sediment filter to catch the fine particles. Please, check our WSP200ARJ here: www.ispringfilter.com/ac/index.php?rt=product/product&product_id=10082&acid=2 If you have any concerns or questions, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly help you as soon as possible.
Hi dear customer! Please, refer to this link: www.ispringfilter.com/ac/index.php?rt=product/product&product_id=10029&acid=2 If you have any concerns or questions, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST We are happy to help!
Hi dear customer! You do not need to press a button to use the system. Only open the faucet and you will get clean water. Yes, you can connect the system to your fridge using an ICEK kit: www.ispringfilter.com/ac/index.php?rt=product/product&product_id=259&acid=2 However, it's important to note that while this setup works for most customers, there have been instances where it hasn't been successful due to the type of refrigerator. In such cases, adding a pressurized tank is recommended for optimal performance. If you have any questions or concerns, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST We are happy to help!
Hi dear customer! Thanks for your comment! This video shows how to install the leak stop valve: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-vD2FQpbqufw.html
My system has stopped making RO water after 6 months of use. Changed all first pre-filters to no avail. What are the troubleshooting steps to determine what component has failed? The adapter’s output voltage is about 8.4V and water tank still has air pressure. The tank is empty and no RO water is being produced. Appreciate any help. Thanks.
Hi dear customer! Could you please check the air tank pressure? The air tank pressure should be 7-10 psi in an empty tank. This video shows how to pressurize your tank: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-a6Nc9wrnqAM.html Please, kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly help you as soon as possible. Thanks!
Hi dear customer! Please, check our latest video here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-yEvLqKiPa5k.html If you have any questions or concerns, please kindly contact us at support@123filter.com, at (678) 261-7611 M-F 8:30-5:30 EST, or at (470) 560-0012 M-F 8:30-5:30 EST (Messaging only) We are happy to help!
Hi, I bought to a friend a Ispring RO system RCC7 AK, but I do not get pressure over 2 bars means I need to add a booster, is it possible and if yes could you help me to buy what I need? Thanks Regards Jean Pierre
Hi dear customer! Your inlet water pressure should be at least 45 psi for the RCC7AK to work properly. If your inlet water pressure is below 45 psi, a booster pump should be added. However, the systems with booster pumps require 30 psi as a minimum inlet water pressure. If your inlet water pressure is below, then what you need is a delivery/demand pump. Please, kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly guide you as soon as possible.
Hi dear customer! Yes! There shouldn't be any problem. If you have any questions or concerns, please kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly help you.
what if the ASV was just replaced and I checked the PSI to 9 with the empty tank and it still won't stop running. I tested the one way valve too. it just runs.
Hi dear customer! Could you please check if your inlet water pressure is at least 45 psi? If your inlet water pressure is below 45 psi, a booster pump should be added to increase the pressure through the system. Please, kindly contact us at support@123filter.com to properly help you as soon as possible. Thanks!
@@iSpringWaterSystems oh how do I check the PSI of the city water? it used to work for years so I am thinking maybe it could be lower in the summer or it can also be the flow restrictor? I am not sure.
Hi dear customer! The FD15 uses a quick connect fitting. Could you please send us a picture of that part to support@123filter.com so that we can properly help you? Thanks!
I test the exact way shows in the video I don't have drain issue I will try explain more my osmosis system one year old but I still replaced all five filters last week and I replaced the Tank itself again because I watched a video I thought Tank was bad Tank Air pressure without water is 7.5 psi with Full water 14 psi but in video mentioned full water tank should be 35 to 40 psi , my problem is when I open the drinking water Faucet the water flow not strong just slow even though tank is full water I wish I could download the video here so you can see how is the water flow my old Osmosis 4 stage filer water flow from faucet was very strong
Hi dear customer! I sincerely apologize for the inconvenience you are having. Could you please send us a video showing how the system is working to support@123filter.com? Thanks!
Hi dear customer! If you have already replaced the filters and pressurized your tank at 7-10 psi and you still have low water flow, it might be that you are experiencing a constant drain issue. Please, refer to this video: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-t4rPacnCKVo.html Please, kindly contact us at support@123filter.com or at (678) 261-7611 M-F 8:30-5:30 EST to properly help you as soon as possible.
@@iSpringWaterSystems I watched the video you send me I test the exact way shows in the video I don't have drain issue I will try explain more my osmosis system one year old but I still replaced all five filters last week and I replaced the Tank itself again because I watched your video I thought Tank was bad Tank Air pressure without water is 7.5 psi with Full water 14 psi but you mentioned in this video full water tank should be 35 to 40 psi , my problem is when I open the drinking water Faucet the water flow not strong just slow even though tank is full water I wish I could download the video here so you can see how is the water flow my old Osmosis 4 stage filer water flow from faucet was very strong
¡Hola! Depende del modelo del sistema que usted tenga. Si tiene un modelo RCC, la proporción de agua filtrada a agua residual es de 1:3. Si tiene un sistema con bomba como el RCC7P o RCC1UP-AK, la proporción de agua filtrada a agua residual es de 1:1.5. Si tiene el sistema sin tanque RO500, la proporción de agua filtrada a agua residual es de 2:1, y así tenemos más sistemas que tienen diferente proporción de agua filtrada a agua residual. Si tiene alguna duda o pregunta, por favor contáctenos a support@123filter.com , al (678) 261-7611 M-F 8:30-5:30 EST o al (470) 560-0012 (Solo mensajes) para ayudarlo adecuadamente.
Thank you for this great video. I bought my unit almost two years ago and am just now getting to install it. For some reason, I was thinking the hole required for the installation of the faucet was 1" and would like clarification. I am not sure what type of mods may have been made with this newest version.
Hi dear customer! The size of the hole you need to drill is 1/2" (no larger than 1 1/2") If you have any concerns or questions, please kindly contact us at support@123filter.com, at (678) 261-7611 M-F 8:30-5:30 EST or at (470) 560-0012 M-F 8:30-5:30 EST (Messaging only) We are happy to help!
Hi dear customer! We extend our sincere apologies for any inconvenience, and we genuinely appreciate your valuable feedback as it assists us in enhancing our services. If you have any concerns or questions, please kindly contact us at support@123filter.com, at (678) 261-7611 M-F 8:30-5:30 EST or at (470) 560-0012 M-F 8:30-5:30 EST (Messaging only) We are happy to help!
You didn’t mention that old seals on the filters can get stuck in the bottom of the canisters…learned that the hard way. I had two stuck in the bottom.
Hi dear customer! We extend our sincere apologies for any inconvenience, and we genuinely appreciate your valuable feedback as it assists us in enhancing our services. If you have any concerns or questions, please kindly contact us at support@123filter.com, at (678) 261-7611 M-F 8:30-5:30 EST or at (470) 560-0012 M-F 8:30-5:30 EST (Messaging only) We are happy to help!
