Just starting a new job as a host (& eventually other stuff, hopefully bartender) & I gotta admit, the thing I worry about the most is a manager that won't back employees and will cave to rude guests who are doing all they can just to get a free meal. Those kinds of customers infuriate me, even from a customer standpoint. Making someone's day harder just because you think you can is a crap move. I'd be a customer at any establishment where the employers just tell troublemakers to get out when their employees are being unfairly treated. I'm definitely gonna work on my meditation and remember to deeply breathe to combat stress, before and after it may start. Gotta find that zen place and stay there (hee hee).
That one tip about not throwing co-workers under the bus is a big one I adhere to. I am just starting a hostess position today, but worked fast food. If something went wrong or took too long, I might blame the printer eating the ticket (which has happened), a grill needing service, or a bunch of online orders at the same time (practically every day). Mechanical issues when possible, NOT my co-workers, even if a cook lost the ticket or bumped the screen too early and missed a burger in the order. Crap happens. I've been on the receiving end of being thrown under the bus and it feels absolutely horrible (and it was right in front of the customer, too). Made the co-worker feel pretty good to commiserate with the customer, but boy, I lost all trust in her after that. And half the restaurant heard it. I'm the type of person who already feels bad when I've made a mistake and inconvenienced someone, but sheesh, you don't have to stick the knife in. I'm already bleeding.
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As a frequent solo diner, I've been 'teaching' hosts for years about saying, "Just one?" when i respond to the question, "How many?" It's just rude. I've often asked, "How many do i need to be for you not to disrespect me as soon as i walk in the door?" Or, "I'm not 'just' anything." Why is this so hard for hosts to get?
When they ask that question it’s because they’re doing their job and need to know where to seat you. Not because they’re disrespecting you. Sounds to me like you’re the one who’s rude. As a 16 year old hostess, someone like you can ruin an entire shift.
@@seaturttllesss6893 I'm a host/Maitre d' myself. I'm paid to make guests feel welcome as they walk in the door to tender their custom. There's no excuse to address a guest as 'just' anything. 'One?' will do just fine. I don't think you get the point I'm making, which makes me wonder how you've been doing as a host all these years.
When I walk the guest to their table I look over either out the window or to the center of the restaurant so I can see them in my peripheral without making it look obvious I’m looking at them
Notes for myself: 1. Get the party count. “How many guests will there be in your party?” or (if alone) “Will anyone be joining you?” 2. Match the guest’s pace while leading them to the table. 3. Once you arrive at their table, move out of their way and gesture to it with an open hand while facing them. (Say “Here’s your seat!” not “Is this seat okay?”) Once they’ve gotten comfortable, you can then pass out their menu. *Be present.* They are the top priority, even if you’re needed up front. 4. Have an exit sentence. (ex. “Thank you for joining us. Your server, [blank], will be right with you!”)
