00:37 Listening is a powerful tool in the workplace 01:14 Effective listening skills can help create a safe and productive environment. 01:51 Stay focused and avoid interrupting during conversations 02:28 People interrupt conversations because their minds are underutilized when listening. 03:05 Interrupting others in a conversation can be avoided by keeping your mouth closed and making notes. 03:42 To avoid interrupting others, write down your ideas and focus on listening more than talking. 04:19 Effective communication requires setting aside judgment and showing interest 04:55 Active listening involves showing interest and engaging with the speaker.
Interesting video- he states that customer service is now the main reason and factor customers want to do business with a company; however, with the technological advances in the modern day, more and more opportunities for interactive customer service are being substituted with automated A.I. systems. This video is 9 years old, so I wonder what an updated version would look like! This video was pre-Pandemic...
Focus on the speaker: Give full attention, maintain eye contact, and minimize distractions. Avoid interruptions: Let the speaker finish before responding. Stay non-judgmental: Maintain neutral body language to avoid seeming critical. Show interest: Use verbal and non-verbal cues to convey curiosity and empathy.
Reminds me of my days before I went gym and was a Danny the devito, a 2 foot nothing If England was like china we could all be disciplined ❤ Be the best of the best ❤
Taking A Sand "I do not hit. It hits all itself," Bruce Lee once said. There is a lot of wisdom hidden in that. For a very long time, I didn't defend myself against others at all. Then came a time when I learned to defend myself against others. Then I learned to defend myself against myself. And everything comes together through this opening quote. And you free yourself from others and from yourself. Because it's not just others who attack us. We attack ourselves, or we convince ourselves to attack others. Or others hit us and as a consequence we hit ourselves. And by not hitting or not striking, I protect others and myself from myself. And I protect myself from others by not hitting myself in addition after they have hit me and I have hit myself in response. At the same time, if you hit a punching bag too hard or too often, it swings back. This means: "It hits all by itself." You protect yourself from others. This art is a mastery, but one that will pay off in the long run. Because freedom from others and from yourself is the reward for taking a stand. Counting The Hits As a compassionate person, you are often the victim of bullies who want to insult, bully or, in the worst case, hit you. Or even fellow human beings who hurt you. If I counted all the hits in my life, there would be very very many. But I'm counting the hits now. All insults or even jokes that hurt me are accepted and integrated. I don't even have to like it, but I still count all the hits and keep a list. When attacks become fuel, you take the energy of the bullies and your fellow human beings and transform it into your own energy. Standing Strong I count my hits and carry them proudly. How proud i am to look at how often people hurt me and im still standing strong.
I had to watch this twice, because I was focused on how the pickle people looked like pickles and then I started thinking about pickles. I guess I needed this more than I thought.
I feel like sharing three texts of mine that help me. How i remain calm is counting when others hit me. Like described in the last two texts. I wish you all the best. And here my texts. May it be useful if so.: Taking A Sand "I do not hit. It hits all itself," Bruce Lee once said. There is a lot of wisdom hidden in that. For a very long time, I didn't defend myself against others at all. Then came a time when I learned to defend myself against others. Then I learned to defend myself against myself. And everything comes together through this opening quote. And you free yourself from others and from yourself. Because it's not just others who attack us. We attack ourselves, or we convince ourselves to attack others. Or others hit us and as a consequence we hit ourselves. And by not hitting or not striking, I protect others and myself from myself. And I protect myself from others by not hitting myself in addition after they have hit me and I have hit myself in response. At the same time, if you hit a punching bag too hard or too often, it swings back. This means: "It hits all by itself." You protect yourself from others. This art is a mastery, but one that will pay off in the long run. Because freedom from others and from yourself is the reward for taking a stand. Counting The Hits As a compassionate person, you are often the victim of bullies who want to insult, bully or, in the worst case, hit you. Or even fellow human beings who hurt you. If I counted all the hits in my life, there would be very very many. But I'm counting the hits now. All insults or even jokes that hurt me are accepted and integrated. I don't even have to like it, but I still count all the hits and keep a list. When attacks become fuel, you take the energy of the bullies and your fellow human beings and transform it into your own energy. Standing Strong I count my hits and carry them proudly. How proud i am to look at how often people hurt me and im still standing strong.
Closed questions are questions which require a short answer often one word like multiple questions, Open questions allow for much longer response (knowledge,opinion ,feelings*what,why,how,tell me describe*)
