I registered on foxcloud previously but it didn’t work so i tried again to register but this time it says “ No valid verified SN” now what to do ? Can you please unlink my SN
Doesn’t work for me, I go to settings and move the slider across but it doesn’t stay set once I exit the settings. Every time I go back to the settings it is off.
@@ana21324 Thanks, I am glad it isn’t just me. Strangely I seem to remember a tree appearing on the first screen of the App after the update but it disappeared.
Der hohe Eigenverbrauch von 200W (Standby warm) ist für mich nicht erklärbar. Entweder hat man bei der Entwicklung einfach auf die Effizienz vergessen, oder die Ingenieure haben es einfach nicht besser hinbekommen. Andererseits muss man auch sagen, dass viele andere Hersteller nur den "kalt" Standby angegeben und keiner genau weiß wie hoch der Eigenverbrauch bei reinem Hybrid- oder Inselbetrieb tatsächlich ist. In der FoxESS Anleitung steht leider auch nicht, was genau mit "hot standby" gemeint ist.
Worst Product. It uses too much in self consumption. There’s a 20ms Delay in switching. It’s not a real time Hybrid. Avoid. Highly dissatisfied Customer
Hi may I have your contact number or email address, or you can reach our after-sales department, email is service@fox-ess.com, our service engineer will contact you shortly.
I have 15 kw grid tied inverter installed at my home. It doesn't show load and grid consumption option on the app. Please guide if there's any settings issue or what I need to do? Thanks .
Hi i had a fox battery installed cost me 6000 pound not saved any money on electric at all not cut out this new energy gadgets at all very disappointed with product and fox service after sale based in uk
Fox ESS - Can you add in the app the ability to manually change the charging power limit during charging? Right now i can only set max amps in charger settings
Please to have all the information to your question, please let me know where you are located as I can give you the most relevant phone number to reach the call center. Have a very good day.
Hello @blanchardmukanya8300 Thank you for your message. All the videos are available on our YT channel, I invite you to check I am sure you will find a video for what you need. Have a great day.
Hello, thank you for your message I adviced you to send an email to service@fox-ess.com with a detail description of your request (which products, series number, conditions of work...) or to check the datasheet itself available in our Download center : fox-ess.com/download/. Hope it will help. Have a nice day.
Fox, you do realise that flying has very high levels of CO2 emissions. Using this as an analogy for a company aiming to improve sustainability is a very odd way of going about promoting yourselves.
They do not offer any assistance to their disabled customers while trying to sort out the software. You are left on your own..............fed up with them. Once they have your money that is it!!!
Hello, we are manufacturers so I assume you are talking about your installer. In this case I advise you to contact him again if you need support, if your product ever shows a malfunction, he can then call on our after-sales service made up of a complete team who will be delighted to provide him with all the necessary service. Have a good day.
Hello, thank you for your message I adviced you to send an email to service@fox-ess.com with a detail description of your request (which products, series number, conditions of work...). Have a very good day.
Hello and thank you for your message. We recently post some videos about the EV Charger but if you still new more information please feel free to send a message to service@fox-ess.com with a detail description of your request. Have a very good day.
Hello and thank you for your message. We recently post some videos about the installation of our products but if you still new more information please feel free to send a message to service@fox-ess.com with a detail description of your request. Have a very good day.
Thank you for your message, we are very proud to announce (as you may have seen on our social networks) that the new app is available, that it is fluid and reliable. I hope it will bring you complete satisfaction. Have a good day
Hello, if you need any help to be informed about the different setting you could have, please feel free to send a message to service@fox-ess.com with a detail description of your request. Have a very good day.
Brilliant to produce a video that creates more questions than answers. What would it have been like to show the result to someone beforehand during production, before so many things were misrepresented.
Hello, we are so sorry if you still have lots of questions, but please feel free to send a message to service@fox-ess.com with a detail description of your request. Have a very good day.
Hello, we are so sorry if you still have some questions, but please feel free to send a message to service@fox-ess.com with a detail description of your request. Have a very good day.
Hello, we are sorry if you still have some questions, but please feel free to send a message to service@fox-ess.com with a detail description of your request. Have a very good day.
One bit of information I can't find anywhere is how to unplug that connector, plenty of information about what connections are on it. Does it twist quarter turn how does it unplug?
Hello, please feel free to send a message to service@fox-ess.com with a detail description of your request. The after sale service team will be there to support you. Have a very good day.
The h/w might be good but the software is rubbish. They can't do software. They could just support home assistant software as an alternative to their own very poor cloud based service. Sadly they don't.
Thank you for your message, we are very proud to announce (as you may have seen on our social networks) that the new app is available, that it is fluid and reliable. I hope it will bring you complete satisfaction. Have a good day
@@foxess5669 Sadly your new app is still broken. I want to be able to run it locally so when your servers are down I can still control my system. Also: It doesn't report server errors correctly (or at all). It doesn't give a real time display. It doesn't allow me to set a charge to xx percent. It says it updated x minutes ago... but that might mean hours ago because the update message err... doesn't update. If I update the home page and swipe right... it doesn't update the info on that page. It requires I agree to changed terms of service to see basic info *ON EQUIPMENT I ALREADY OWN* I could go on to list the other problems but you don't listen, you don't reply to emails, you clearly don't really want customers at all.
