Your career in hospitality is just a click away. Hosco will help you along the way to create your own success story.
Hosco is a professional network specially designed for the hospitality industry. It was born in 2011 with one clear vision: to empower the industry by uniting all of its professionals, educational centers, and employers in one global network where they can connect, find or provide job opportunities, and access tailored content, and career advice.
I had the unfortunate experience of dealing with him a few years ago and he certainly isn't the nice guy he appears on camera! Decietful, purposely omitts and/or provides misleading information and later blames the guest.
Im joining thé New Ritz Carlton Rabat Morocco..as a Guest Relations Manager....i would love to find a group of Ritz Carlton Employées where WE Can connect and share ouer experiences etc
🎯 Key Takeaways for quick navigation: 00:00 *Hosco's mission is to make hospitality an exciting journey for everyone in the industry, from students to professionals, educators, and employers.* 01:14 *As the vaccination rate increases worldwide, there's a gradual recovery in the hospitality industry, evidenced by rising job posts and applications.* 02:09 *Andy Whitehead, a coach with over 10 years of experience, discusses emotional intelligence for hospitality leaders, emphasizing its importance in everyday life and the workplace.* 05:17 *Emotional intelligence (EI) is crucial for the hospitality industry, with increasing importance post-pandemic, impacting various sectors and businesses positively.* 09:02 *The webinar aims to raise awareness of emotional intelligence, encourage personal reflection on EI skills, and promote commitment to developing EI for individuals and organizations.* 10:16 *Emotional intelligence enhances service delivery by helping employees anticipate guests' needs and fosters strong team dynamics, leading to better guest experiences and improved employee retention.* 11:38 *Daniel Goleman's emotional intelligence model consists of five key elements: self-awareness, self-regulation, motivation, empathy, and social skills, each crucial for effective leadership.* 20:23 *Organizational emotional intelligence mirrors individual EI elements and is vital for hospitality organizations to understand values, manage behaviors, motivate employees, and enhance customer experiences.* 23:59 *Emotional intelligence in organizations involves understanding customer needs beyond just material aspects, focusing on emotional experiences.* 26:18 *Daniel Goleman identifies six leadership styles under emotional intelligence, categorized into pace setting, commanding, visionary, affiliative, democratic, and coaching.* 30:52 *The commanding style emphasizes immediate compliance and can be effective for straightforward tasks or crises, but may hinder teamwork and development.* 32:43 *The visionary style focuses on inspiring others with a long-term vision and can be effective during periods of change, but requires credibility and may not work well without it.* 34:41 *The affiliative style prioritizes harmony over tasks, fostering trust and cohesion, particularly useful during conflicts or when building team morale.* 36:39 *The democratic style involves building consensus and seeking input from the team, effective for coordinating tasks but less so in crises or with inexperienced team members.* 38:39 *The coaching style focuses on long-term professional development, beneficial when employees are motivated to progress, but less effective in crises or when quick decisions are needed.* 49:39 *Empathy moves people forward, sympathy keeps them where they are.* 51:06 *To manage a boss with low emotional intelligence, understand your own EI and adapt communication to their preferences.* 53:51 *No single leadership style is superior; balance resonant and dissonant styles for effectiveness.* 55:36 *Use accredited emotional intelligence tests in hiring but don't rely solely on them; integrate into a broader recruitment process.* 59:06 *Developing emotional intelligence at work often leads to improvements in personal life as well.* Made with HARPA AI
Great video. Just one thing: the leg of the speaker seems not at the right place! A subtle gesture of arrogance or I am a somebody bigger than the interviewer !
Best General Manager interview i ever watch something like this it has really inspired me to top role of General Manager hope one day i will be sitting with one of the hosco interview and give interview for that period of time stay tune.
It’s a great place to live and work in Abu Dhabi, if you’re Caucasian like me! Saudis look up to us as opposed to other foreigners from India, Pakistan, or Asians.
Good morning it was good interviewing my self have been working in different hotels KSA Hyatt Regency ,Marriott Islamabad, Crown plaza Hotel, in different position Foods and Beverages,Internships in Front Office. I spoke different language A .English B. Arabic C .French I can manage my job. I have many achievements and course and training and classes too please share your WhatsApp so in future in contact you Regency
Le Type de Personnage qui Suinte l'hypocrisie finie avec son Melon Surdimmentionné , Imbue de sa petite personne qui se gargarise dès qu'on le complimente , qui se lançe constamment des Fleurs , qui passe son temps à en faire des Caisses et toujours le moi je, moi je ... un peu d'humilité Le Loucheux , c'est la base Monsieur " La Puante DUCRASSE COUILLE" !!!
I'm interviewing with Ritz too, i love how they treat the each other with the same attitude as they treat guest, even when in the interview. I love the person already before they even decide they will hire me or not.
