Has anyone else stayed here? What were your thoughts? Based on the photos on the website I think our room looked a bit nicer than some of the others and it was a really convenient stay for our needs that night
I work for Travelodge and I think you’re being a little harsh, you were pre-warned about the temperature of the room, which Travelodge can’t control the weather / temperature, and your water evaporated? You do realise water has to be 100 degrees to evaporate, so you’re telling us your room was at least 100 degrees?
I don't think I'm being harsh at all. We were not forewarned, we were told at check-in - by which point we'd paid £100 to stay there and had no opportunity to move rooms or hotels. There was no warning on the website that the room windows opened a tiny fraction - as I said in the video if the windows opened properly we would have at least had the opportunity to let some air in. During the trip the hotel ran out of ice and the water machine in the restaurant broke down meaning we had to buy water from the vending machine - which of course ran out. Of course Travelodge cannot control the weather - but this is a new hotel built in the last 12 years in a capital city, how it was built without air con and such small windows is such a design flaw. Sadly also whilst the majority of the staff in the hotel were great the customer services afterwards via email was pretty dire - had they had reacted better I'd have left more of a positive view - so no, I don't think I'm being too harsh. This was £100 I spent to not be able to sleep.
As for the water... we filled the sink up before bed and put a bottle in it to keep it cool over night. In the morning the water was all gone, it either evaporated or the sink plug leaked... However, water doesn't evaporate at 100 deg c. Water boils and turns to steam vapour at 100 deg c, it can actually evaporate at much lower temperatures.
@@backpacktravels1500 I understand you paid a lot, fair enough, but again, Travelodge can’t control the temperature based on how much you have paid. I get it at the lodge I work in because my lodge also does not have air con and they ask for refunds, but Travelodge won’t allow us to give guests a refund based on the weather, because I know the rooms can be humid, but again, that’s something Travelodge cannot control. Windows are restricted for health and safety, as you can imagine if they allowed the windows to open fully and your child falls out of the 5th floor window……. And if a health and safety auditor ever found a restrictor taken off, we’d fail our audit, and the manager + staff on duty would be sacked
@@backpacktravels1500 I understand you paid a decent sum of money, but Travelodge can’t control the temperature based on the room rate. You even said reception warned you, so you were warned. The windows are restricted for health and safety, because if you had a fully opening window and a child fell out of the 5th floor window……. Sounds daft but my point stands. And if a auditor was to turn up at the hotel and sees a window restrictor taken off at a guest request, the hotel would fail their health and safety audit and that staff member would be out of a job. I understand your frustrations but, there’s also the hotels side also regarding customers safety which is always priority, and why not use tap water from the room? It’s perfectly drinkable, buying water was a choice you made, not the hotel.
Absolutely I understand why the window restrictors are there and that's why I go back to my point that it's absolutely crazy a new hotel is built at height where they have to restrict openings without AC. Both hotels left and right of it have it. If this was a hotel built in the 70/80s like a lot of the roadside Travelodge hotels I'd absolutely understand - but this was built in 2012. As for warning - telling me at check-in and then giving no option to move to a room in a lower floor is not really a warning. Premier Inn for example will warn you at booking on the website if the hotel is not air conditioned so you can make that choice. I work in complaints for a large company and maybe I'm basing my expectations on what we'd do for a customer but Travelodge response just reassured me that they couldn't care less if I booked again - wasn't even after a refund per se.
** UPDATE ** As an update we lodged a complaint with the hotel as we spent just shy of £100 for the privilege of not being able to sleep. Travelodge customer services got back to us and stated that they're really sorry that it was hot but that they did all they could and they hope we come back soon and that they'd love to offer me an early check in. Yeah, so I won't be staying at Travelodge again! Maybe Premier Inn costs you an extra £5... but you're better off paying for a better room and experience... TRUST ME ON THAT! How have you found this hotel? Did you manage to get a wink of sleep? Let us know in the comments below and we'll upload some new hotel reviews from our travels soon!
I know it just slipped your mind but you forgot to mention that the A282 has a name. It's the Canterbury Way. Which is a bit silly because it's nowhere near Canterbury and in fact Canterbury Queue might be more accurate.
Do you know what? I didn't actually know that and you're right it's a bit out of the way to be called that really - it doesn't go towards or away from Canterbury!
