We have one of those. A very odd design. I still wonder how the liquid is removed from the cup as the hle is at the top of the cup. I thought for a siphon to work you needed water at the end of the hose/hole.
So now that I know it is a siphon device, I believe my issue was caused by soap/sediment build up on the drawer just below the soap cup.We have hard country water. Maybe some CLRr would be a good idea.
My LG washer started doing this after only 4 years. I've tried all the other possible fixes and am willing to try this. But, what I want to know is what the heck causes this? Two plastic pieces with no discernable wear. They just stop working. Why? It's kinda crazy.
I heard something pop on mines when it was spinning, now my drum is scrubbing when it turns. What I need to do? Or what’s wrong. I have the same washer
I just watched a different, even longer (13 minute) video by a guy who took waaay more parts off the washer than he needed to, to remove the soap dispenser compartment, clean it, reinstall it, and at the very end there's on-screen text that says it didn't fix the problem. Sheesh.
Hi there. I know this video is older, but hoping you still monitor this channel. This video was so helpful. Thank you! The liquid bleach and softener containers behind the detergent container hold water in my washer. Would the fix be the same - replacing the trays?
August 2023 reporting in - thank you! Echoing others, I didn't understand the siphoning function of the white tab either. I appreciate your taking the time to explain it thoroughly.
You might not have to buy new despenser,mine had a piece underneath that needed cleaning, the holes were plugged up,try cleaning it first. The detergent will harden and get in the holes.
Thank you very much. Mine was clogged and I cleaned the blue cup and white contraption. Now it drains clear water. Also found PART number. Will keep an eye. The question is why is suddenly clogging. Part, change in HE tide, just needed cleaning? I hope it is the cleaning part. But honestly it is after 10pm and so glad I could problem solve it with the video. Clothes starting to smell out of dryer. And a few full dispensers of water. Something definitely off.
Clean it. How to test it. This was great figuring out after 10pm I needed to figure out why full of water as the clothes were not really getting clean.
Don't know if you still need an answer to this question but I'll put it here in case someone else does. There's a small lever on the cover of the back left cup (in my washer and the one in this video) that says "PUSH" and it has a little indentation on it. You hold down on that spot and pull the tray forward. That button releases the catch. Hope that makes sense, I don't know all the right terms to use.
Pro tip and how I think 99% of these can be fixed. Simply take out the white "plug and flush out the hole-pipe-channel. When I inspected mine it was clogged with half congealed detergent. Flushing and cleaning it and problem solved. This is not a complicated part, so unless your detergent tray is warped, I'd think it should last forever. Just clean it.
Thanks Mike had same issue but it was draining to washing unit and building water up while not in use.. Smelly odet with wsterjust sotting in the unit while not in use
I've discovered that the softener dispenser section is dispensing into the wash cycle instead of the rinse cycle. Has anyone else had this problem? I was thinking of simply lowering the water pressure is a machine. It seems the water pressure might be emptying everything out of the tray at once and that lower flow rate might keep the fill water confined to its intended section.
Never had a washer with this cup before I moved into my current rental recently. It was filling up to the top after a cycle and wasn't sure if this was normal. Turns out the cap is missing and I know that now thanks to this video. Thank you
Thanks, nice to know this. However it should NOT of been happening with my brand new, top of the line, LG Steam w&d set right off the get go. I tried all the suggestions in the manual. LG customer service could only suggest the same pointless steps listed in their manual. Why doesn't LG know about this? And why didn't LG offer me a replacement soap cup right off the get go!?!?!! Solution buy a different brand next time.
