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Just went thru this, the new 2024 models with dual batteries are NOT UL 2849 certified. I referenced the blog article on their page that says they are and looked over the drop box UL testing documents. They were for the single battery version. The UL 2849 cert is for the entire system, batteries, controller and chargers. They changed to a 45 amp controller so, balancer and extra battery so it needs a new cert. I contacted wired and told them it was confusing because the product names are identical but the UL certs are different. They told me the new models are in the process of certification and UL has the bikes now. I cancelled my order and will reorder when they are UL certified and it was most primary consideration when selecting a bike. Probably why they removed the UL article as it was misleading. This was on 7/31/24.
I was leaning toward the E-cells Step Star but noticed a religious statement at the bottom of the E-cells home page, "JESUS IS LORD JOHN 3:16". I have learned that almost all people who push religious doctrine, especially from the 3 hate speech Abrahamic religions (christianity, judaism, & islam) are con artists and should be avoided.
I have delt with Wired.....I had an issue with it (slight noise) and they blew me off saying it was my problem.....Dan knows nothing about the basic details of the bike which he should...They are nothing but middlemen and only want to sell bikes....They do not care about you as a customer....I have a 24 with 600 miles with no wobble. I ride it hard and the bike seems to be ok. I would not buy from them again
Man I'm so glad I went with E-cells 5 star and avoided all this mess. How ironic that Jayfly or whoever he is told me that I was making a terrible decision and that the 5 star was going to have massive cancellations because it's not UL certified. So is the Wired UL certified or not? What a joke he is. But anyway I've been loving my 5 star! I know they say not to but I can probably ride miles hands free if the path is correct.
I spent over a month researching ebikes... I wanted something fast, powerful, and had solid customer service. Two bikes stood out at the top of my list. I'm so glad I ordered a Kings Crown and didn't have to end dealing with this BS from Wired.
Legally you see in that notice to owners of the wired freedom 24+ is the result of the ownership of the bike company. From what I understand or remember reading it owned by two attorneys. From what I understand of the differences in the manufacturing techniques between the wired and the cell five star which is an equivalent bike, the cells is using bearings at the rear suspension, pivot points, where the wired freedom uses plastic bushings. This accounts for the sloppiness in the wired design which causes the head wiggle experience by riders of the freedom.
@@StayConnectedEV one hand maybe but it feels sketchy af. I ride my 29 bmx hands off for miles but not the freedom. I love the bike but that wobble worries me.
The wobble happens without any inducement. It doesn’t happen when you take the rear battery out. Tightening down the headset does nothing. I received the email and was like no thanks I’ll just pay out of pocket for one if it’s shown to correct the problem. I just didn’t like the tone of the email tbh.
If you're riding an e-bike then you should always have both hands on the handlebar just like electric scooters. Unless you have a steering dampener within the steering column then all ebikes will wobble as you accelerate. If you're just pedaling or coasting then I seriously doubt it's going to wobble. Someone do a test with the ecell bike and you'll get the same wobble.
@@StayConnectedEV Try it with other ebikes then. It will happen. Wobble is due to lack of traction from the front wheel due to weight distribution, tires, etc. You either have a stiff steering column or put more weight on the front wheel. It happens on motorcycles too.
This doesn’t make sense. There are bikes out there that don’t wobble with a rear battery. It is called strengthening the frame or proper balance. No hands is a skill set Used on the fields to help riders relieve pressure from their shoulders and hands. Unexpected rider that released their hand may end up in a serious accident which is a civil lawsuit. It simple. No wobble means good bike. There are bikes out there with a rear battery that don’t wobble.
Probably because they censor and remove anyone from their pages/groups that has any problems or issues. They do a lot of censorship on their pages which should be concerning to people aswell. Shady business lol
From what I’ve seen online it appears the wobble is from the lateral slack of the rear soft tail at the joint. When they added the weight of the rear battery it exacerbated the design flaw. Essentially like a dog wagging its tail/butt.
Must've seriously affected future sales. Them saying, "This is a non-issue" really does nothing to help those who've parted with their money to buy this bike. Wasn't there a massive rivalry between this brand and the "E-Cells" e-bikes? If this is how they are treating their customers, well it's a no-brainer and people will take note and they're gunna buy the 'E-cells 5 star' (or another similar E-bike) instead. They should be reaching out to their customers and offering to fix/resolve the issue at the very least. Shame on them.
Death wobble is a bike defect common with motorcycles that have bad design for high speed acceleration .. mostly due to improper tire pressure or loads not balanced. It happens even if both hands are on the bars or grips. Death wobble can not happen on an e bike if you are riding with hands on the bars .. If it does, you really bought a piece of crap.
If you race a motorcycle at 150 mph and take a hand off the left grip ... the tire grips a little dip to the left or right, your tire speedily reacts and a not so firm grip on the bars will cause it to wobble.
Are we talking about the recently improved swing arm on the Wired Freedom? My brother bought one of these bikes after destroying the suspension on his previous e-bike and absolutely loves it. He rides almost exclusively on trails. And up until this video I've only heard good reviews regarding Wired's customer service. I think you've got two good options here. I certainly wouldn't make a judgement based on one apparently butt-hurt video reviewer.
I was going to order a Wired Cruiser (need the step thru frame) until I read about this wobble issue, but the problem is that the ECells "equivalent" is the Step Star which nobody has seen yet and will only be arriving in a 24" wheel size model. Hopefully it turns out to be a better bike than the Wired Cruiser and they add a 26" version soon.
Wired is designed for the average size person...not good if you weigh more.. Wire customer service S ucks.....They do not care about you... They did not design the bike and have no idea about the details...... Wired are just middle men who just want to peddle (ha) the bike.....I have 600 miles of aggressive riding on trails on my wired and it seems to be ok....I'm not happy with wired as a company
Have you tried the Apollo City 2024? If so which would you recommend? I need something good on hills (some steep). The tire size of the Go worries me. But the 65lb weight of the City is def not ideal for me... i don't know what to do..
The guy "Steve" from Wired is an absolute doosh. He routinely insults and bullies his customers, so many examples out there. If you cancel an order he says you can NEVER buy form him again. Even if you cancel for a good reason with plenty of lead time. He's just a jerk, he argues with customers if you dare question why the bike wobbles dangerously at high speeds and instead of accepting returns and fixing his crappy bike he tells customers to Eff off and fix it themselves, which cannot be done, the bike frame is just JUNK and Steve is a world class A - hole. Make this Steve loser go out of business, he is selling dangerous bikes to unsuspecting people, he's a scammer, a loser
I also have a Surly Skidloader. It is considered a hauler. Has no suspension to speak of. But you can put 80lbs safely on the rack and experience no wobble whatsoever. I have towed a trailer w it that was at least 200lbs. Not sure about its tongue weight. But the bike is just build solid from the ground up. Where this bike is not.
I have a Himiway cobra pro. No rack no wobble. It’s a combination of putting too much weight too far away from the central mass and not having a strong and solid enough interface between the and seatstay and chainstay to the rest of the frame. I’m no engineer, but this is a problem that is fundamental to the design of the frame. It cannot be fixed by tightening anything. I’d look elsewhere. And even forgo this style of frame altogether.
I bought the bike for $1,095 a couple of weeks ago. Have had it for just over a week. Got 49.1 miles on the first charge with 25% left on the battery. I’m 5’9” 192 lbs and it fits great. Fun bike and very comfortable and well made. It’s also plenty fast. I have two Harleys that I ride about 8-10,000 miles per year and this is still a lot of fun to ride. Very pleased with my purchase and the bike.
I have a version 1 with the single battery and to reduce the wallow seen due to flexing of the pivots I took two measures. One (lacking a tig welder) i took a piece of 2" square aluminum box tubing and carefully contoured to fit between the rockers (in the area behind the seat tube as this is where all the movement force is being imparted by the suspension members) and around the seat tube and epoxied it between the pivots. I also found that the bolt (actually what is called a barrel bolt) that mounted the rockers to the frame was loose in the frame bracket so I wrapped the bolt in brass shim stock where it goes through the frame to eliminate movement. These two repairs totally eliminated the flexion and wallow that plagued the bike prior to installing a rear mounted battery which turned it into a full on death wobble. I contacted Wired about 6 months ago and made them aware of the issue and suggested they have the factory simply weld the two rockers together with two pieces of aluminum leaving the front area open to allow for easy installation on the bike during assembly. Then to fully address the movement at the bolt I told them they could either use a bigger barrel bolt that fits the frame bracket tightly or better yet machine a 45° angle on the face of each bearing as well as an opposing 45° angle on the end of the frame bracket much like a valve and valve seat to 100% lock the bearings to the frame. Wired did not do the rocker mod instead adopting bolted in spacers as many owners had done as a great half measure to reduce flexion without a welder or the ability/time and effort to machine aluminum box tubing as I did.....The spacers were a great idea as an easy home fix but pathetic as an assembly line repair. I also see a major class action law suit in Wired future if they do not mend their ways.
IDK, I get the feeling this guy is working for E-Cells and putting out propaganda against their competitors, just a hunch though, I just order Wired yesterday. I've never rode on a Wired or E-Cell so I can't honestly say one way or another, but I also can't help feeling this video’s intention feels very biased from the get go, it just seems very suspicious to me. Don’t trust it. Again, it’s just a hunch as I have no proof. Thankfully I have a critical mind and am fairly good as seeing though truth and BS. And this just feels like BS to me. Don’t fall victim to propaganda. It’s everywhere and no one should blindly trust anyone, I know that’s hard to hear but truth no matter what it is, is the individuals responsibility and no one elses.
@@SuperMatt2112 yea sure. I work for myself. The bike is defective and the company knows it. Same bullshit they posted about the UL certification and still the bike isn’t certified. Troll someone else.
There are no significant differences for the thickness of the rear frame members between these two bikes. Rear suspensions like this are going to flex compared to a hard tail. With 26 x 4 inch fat tires, the addition of a rear suspension is overkill as most people who buy either of these two bikes are not going to go off road with them (trail riding) or take gravel or dirt roads very often. The most you would ever need is a suspension seat post with a hard tail fat tire ebike. So Roger really had no warranty claim for the Wired Freedom bike because that's how these particular rear suspension bikes are.
