Atana’s mission is to help workplaces reach their full potential-one where all employees feel respected, safe, and fully engaged. By combining engaging, award-winning content with embedded behavioral assessments, Atana delivers measurable improvements in employee behaviors and attitudes.
Our training covers:
Workplace Communication: Equip your managers with the skills to confidently address sensitive workplace issues and respectfully navigate difficult conversations.
Respectful Workplaces: Build a workplace that prioritizes respect by creating a safe environment free from negative behaviors such as harassment, bullying, bias, and discrimination.
Diversity & Inclusion (D&I): Foster a more inclusive workplace by raising awareness and inspiring behavior change in key areas such as unconscious bias, impact vs. intent, and microaggressions.
Workplace Safety: Create a culture where employees recognize warning signs and address potential behaviors that could lead to acts of violence.
Most women would appreciate a boss who doesn't treat their pregnancy as a nuisance but actually wants to help them to combine work with taking care of a child.
Would you please explain what is supposed to be wrong in this clip?? I mean, you could try and interpret the situation in such a way, that the woman is "suprised" that the black man is articulate. But you could also see the more reasonable explanation - she liked his presentation! Nothing to do with race, bias or stereotypes...
We're wired to build heuristic models of the world, it's not something you can avoid doing but even so, this claimed example of 'unconscious bias' is so utterly perfidious it is not surprising that most intelligent people regard this kind of thing as a cancer. This is one person complimenting another on their presentation skills; I can't even see where any of this trips into racial bias. Maybe you can explain it?
@@goulvenclech There's nothing weird about it in this example. You can choose to interpret it weirdly. But a lot of people are not good at public speaking. Had it been a white man, and she had said the same thing, would people have batted an eye at this example? Perhaps, there's an issue, not with the comment to begin with, but with how we choose to interpret such comments. When we remove the agency of the individual and as a result, ignore their motivations, we end up creating a society where the only thing that matters is how a particular comment is interpreted, not its intended effect. This create a culture of self-victimhood and is counterproductive as it leads to dysfunctional social behaviors. Why is the only valid interpretation of this scenario that she has presumptions about how black people talk? Why can't it be interpreted that the person was genuinely a very good public speaker and was very articulate- something that can be very hard to do in a public setting, for everyone, no matter the identity? There was an old psychological study done on a similar kind of phenomena, where a group was given fake scars and had to take some kind of job interview, but the group had the scars secretly removed later right before the interview (the experimenters had lied that they had to touch up on the scar). In the job interview members in the group mentioned how the scarring negatively affected their performance in the interview, and how it was distracting to the interviewer and there even reports about off hand comments about the scar made by the interviewer. This is indicates how much we can project our own insecurities and presumptions about ourselves onto others. Rather than aiming to control and govern how people speak to one another, to the point of "walking on eggshells" don't you think it is more productive to do a bit of self-analysis and identify points of projection of internal insecurities and better oneself? I think so. Besides, how would a world functionally work if we need to speak in a manner as to not impose so called "unconscious biases?" Like, how would an individual even be aware of it? Furthermore, how can someone guard against ANY potential misconstruing of their intentions. It's exhausting, counterproductive, and an impossible task. I am not saying that stereotyping, biases, and passive-aggressive comments don't exist. They do, but they should be judged so at a case by case basis and through the veil of benefit of the doubt, rather than affirm that the individual has some kind of internalized racism/sexism/whatever. The video example is ridiculous.
Think about the law before you are going to harrass some one. Those people who are harassing someone are not thinking about the law. I, when I am going to do some things. I think first.
My experience was never with a caring concerned coach or manager. Always full of some agenda or judgement. Great way she handled it. She got way more out of the employee like that . Very nice.
Hello, I added a comment this week and it is no longer visible, asking for approval to use this public video in a training setting. I have also sent an email through your website form. I look forward to your reply with how we can gain permission. I will then supply more detail as needed. Thank you very much. Darcie
im commenting because i agree with my body below. Where is the part where it explains to have customer retention and explain the Bob Farrell method of "Give em the pickle"?
As a respectful customer in line behind the ***hole customer, I/we assure you: the number one customer service thing we want to see is ***hole customers thrown out on their ass/told to shut the **** up. We'll patronize your business 10x over if you never give in to the jerks. :D
I watched this video when I worked at In-N-Out over 20 years ago. I never forgot it. A company that forgets this philosophy will never be truly successful.
This is brine-shit! If we keep giving asshole customers anything and everything they want they get greedy for it and expect it every time and people all around them will notice and expect the same. It starts with "give 'em the pickle" then it will be "I got it for free last time, why not this time!?" Then they'll start to feel like they are the privileged pickled king and queen of the preserved castle of your business. Maybe this worked years ago but not anymore. Customers will take anything they can get for free and then some. If they want an "extra pickle" every time then they should pay for it and not complain. Be grateful for what you get and don't bitch if you don't get your "free extra pickle" Fucking pickleful!
Best customer service philosophy ever. I saw this years ago in two of my vocations: a local casino, and later at a VA training. I always wanted to teach that program.