Hey, Lynda. At the moment, we don't yet support card/account sharing. So, it won't be possible to have two Wise cards under different names, linked to one balance. It's also not possible to share your card with your partner. As a workaround, both you and your partner can create your own Wise account and order your own card. Here's how: wi.se/getthedebitcard Afterwards, you can always send money to each other's Wise account. Learn more at: wi.se/sendmoneywisetowise 🙂

Hey, there. Thanks for reaching out, agent here. Depending on where your card is issue will determine where you can use it. For more info on this, check here: wi.se/whereyoucanuseyourcard. With that said, you should be able to use your Wise card in India to withdrawal money from the ATM. Note, you get 2 free withdrawals per calendar month. After your second withdrawal, we’ll charge a small fixed fee per withdrawal. You can read more on this here: wi.se/withdrawalfees. Keep in mind, some ATMs may charge additional fees over what we charge. We have no way of predicting those charges, but they’re usually visible on the ATM before you agree to the withdrawal. Should have any questions on this, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you can reach out to via email/phone call here: wi.se/contactus.

Hi Catherine. Your PIN isn't the same for both your physical and digital cards. To check the PIN for your digital card, select your digital card on your app or the website. Click on Show PIN below the digital card and you may have to enter your password to see the PIN. For your second question, if you use Wise in the EU, it will automatically deduct from your EU balance as long as you've enough EUR inside. If you don't have EUR in your account, our Smart Conversion technology will automatically convert the balance for you that has the lowest conversion fee. More info here: wi.se/smartconversiontech Hope this clarifies your questions 😄

@@Wise Wonderful, thanks so much for the clarification! You've been super helpful!

You're most welcome, Catherine. It's always a pleasure to help you 🥰

Hey there! Our verification process usually gets triggered when you create your first transfer, or when you order a Wise card. Once you do any of those two, we'll email you with more information about how to get verified and where to upload any documents. To know more about how our process works, here: wi.se/getverifiedguide If you have any questions, you can reach out over DM in any of our other social media channels Facebook, Instagram or Twitter (X).

​@@WiseDoes that mean I'll have to send money to my account first? And after that registration will follow suit.

Verification is mandatory for everyone from one point. For quite many of our customers, due to regulation, it has to be done before they can even set up any transfers. In your case, it looks like verification isn't needed at the moment. So, you don't have to do anything for now. It can also come in many forms. So, we can only find out the type of verification required when you use our services.

Hey, Paulie. Your Wise card is linked to your currency accounts with us. So, to be able to spend with it, you can add money to your Wise account. Learn how to add money to your Wise account here: wi.se/addmoneytoyourbalances Once you've added money to your Wise balance, you can pay with your Wise card in most places where debit cards are accepted and withdraw cash from most ATMs: wi.se/whereyoucanuseyourcard We hope this helps, feel free to DM us on Instagram, X, or Facebook if you've further questions - we'll be happy to help 😊

@@Wise Thanks for all of your help, have been using Wise to transfer between my accounts for years now, and looking forward to using the card too

Love to hear that, Paulie! You can always count on us 🤩

Hey, Aygun. Great news, you can receive money directly to your Wise account in South Korea. You'll need to add 20 GBP (or equivalent) to activate your account details. Learn more here: wi.se/getbankdetails At the moment, our Wise card is not yet available in South Korea. We're always working on expanding our feature to reach more locations. You can join our waitlist for now: wi.se/joincardwaitlist To answer your last question, you can send money from your balance to a local bank account in Korea. Here's a helpful guide: wi.se/guidetokrw_ 🙂

@@Wise Thank you so much. You guys work really fast 😃👍

That's always our goal, Aygun 💚

Hello, there. If you’re eligible to have a foreign account details with us, we'll issue you with not only the account number but also a Wise address tied to the following account. This will allow your payer to include an address when making a transfer if need be. As of now, you can't make changes to the address issued to you. You can find out more here: wi.se/getbankdetails

Hey, Yuri. We make sure your money is safe and readily available to you. Most of your money is in secure liquid assets such as EU, UK and US Government bonds and money market funds. For a government bond to fail, the government would need to default on their loan payments, which almost never happens with stable governments. The bonds we hold are predominantly short-term bonds so we are not materially exposed, and therefore more resilient, to increasing interest rates. We explain more here 👉 wi.se/howismymoneyprotected Feel free to DM us via Instagram, X or Facebook if you've further questions - we'll be happy to clear your doubts.

Thanks so much! Your positive feedback is a huge encouragement to us, and we'll continue to give you excellent customer service 💚

Hi there. We've temporarily stopped issuing cards to businesses based in the US. We don't have an exact timeframe to share, but we're working hard to bring this back. Join the waitlist here: wi.se/joincardwaitlist and we'll notify you once they're available again 🙂

Hello there 👋 You can use Wise in many parts of the world, but we don't currently offer our service in Somalia. That means you won't be able to use our services, like receiving money. Check out this page for more info: wi.se/whichcountriescanyouusewise.

Hey there. We're glad to see you're interested in learning more about our virtual card. So please take note that a customer with us can have 3 digital cards at a time, and create new card details once a day, given that they're situated in the United Kingdom. To learn more about how you'd be able to replace or delete your digital cards, go here: wi.se/replacedigitalcard - and for more info on the virtual card in general, click here: wi.se/wisedigitalcard Furthermore, although there isn't necessarily a limited number of times that you'd be able to use the debit card. There is a monthly spending limit of 30,000 GBP, for our customers based in the UK. For more on this, and spending limits concerning the card in general, go here: wi.se/wisedebitcardlimits We hope this explains things to an extent, but please feel free to PM or DM us on Facebook Instagram, or X, in case you have any other questions or concerns.

Hi, Mylene. The option is limited depending on the region you're in and the currency that you're using. But for us to understand the issue you're getting, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus Please share with us there a screenshot of how it looks on your end. That way, we'd be able to take a closer a look.

Hey there. We're happy to see you're ready to get started with our platform in order to make payments. So please take note that how soon you'd be able to do this would depend on how long it would take to verify you. This can take up to 3 working days, but we can assure you of the fact that it's in our team's best interest to see to this as quickly as feasible. You'll be able to learn more about this and our verification process on our page here: wi.se/getverifiedguide - and in order to find out more about how you can send out funds, please check out our other page here: wi.se/howtosendmoney We hope this explains matters to an extent, but please feel free to PM or DM us on Facebook, Instagram, Or X, in case you have any other questions or concerns, as we'd be more than glad to provide further assistance to you.

Hi there. Right! We're always looking to expand our eco card to be available everywhere, but at the moment it's only available for personal customers in the EEA, Switzerland and the UK: wi.se/ecowisecard “Emission zero” is our commitment to reach net-zero by 2030. Eco cards are a small piece of that puzzle. More on our sustainability and social impact here: wi.se/esg

Aww, thanks for the compliment 🙂

If you're referring to marketplace payments, Wise has some great info on what may be best for your business, check it out here 👉 wise.com/us/blog/marketplace-payment-solutions If you ever have any specific questions about our business, or personal accounts. You can always get in touch here: wi.se/directcontactus

@@Wise but i saw Wise do not accept online payment

We do accept online payments. Although, when you send money to Wise, there are some types of accounts or payments we can't accept. More about this here: wi.se/incompatibleaccountsandcurrencies If you want to learn more about taking payments online with Wise, you can read this blog: wi.se/paymentgateway If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us using the link we shared earlier: wi.se/contactus

Hi, there. When you open a business account, you'll need to provide us some info about your business and yourself. The possibility of opening a business account will depend on where the business is registered, not on where you live or where you are from. Make sure to check this page for more details: wi.se/verify-usa-business We hope that helps, but you can also reach out to our business support team via email and call here: wi.se/contactus.

Hey, there 👋 Our business account feature is available in the US, so you should be able to create your business account with us if it's registered in the US. Please take a look here to find out more about how we verify it: wi.se/verify-usa-business We accept most countries of residences, and you can take a look here for some exceptions: wi.se/notsupportedcountries Just to let you know, we have a specialized business team who’s happy to look into your matter, and help further if you have any more specific questions about your account. Please reach out through email or call from here: wi.se/contactus. We’ll get back to you there as soon as possible. You might also want to check our Business FAQ from here: wi.se/help.

Hey, Rana 👋 You should be able to send money to Paysera as long as it's within our supported currencies: wi.se/currencieswesupport, and you have the recipient's account details. Keep in mind that you'd also need to check with Paysera to find out if they can receive transfers from us. If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

Hey there. We hear you and completely understand your urgency here. Do note Wise is available in Algeria and you can get started with us here: wi.se/directcontactus Some of our features are limited there, but you can still send money with us. At the moment it's not possible to get the card or get account details, but if anything changes we'll be sure to keep you posted with any further updates. If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

Thanks for the kind words as always, Nadia! We're able to be the best because of users like you 💚

Hey there. You can always reach out to our team via phone here: wi.se/directcontactus We're also more than happy to help over social media, if you'd like. If you have any questions, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter), and we'll get back to you there with more info. We're here to help 💚

Hey there 👋 Wise is available in Pakistan and you can join us by getting started here: wi.se/createaccount Some of our features there are limited, but if anything changes, and we expand more of our features, we'll be sure to keep you posted. If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

@@Wise i know but can't receive money currency account cannot be open ho so.... Only send money using debit/ credit card 💳 but ............. Sorry to say

Yes, that is correct, you'll only be able to send money from your account in Pakistan, but we'll keep you posted with more updates if we expand our features. If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus

Hi there. No physical mail will be sent to your address besides anything you request, such as a Wise card or specific documents. That being said, Wise can only receive TRY from accounts within Türkiye and internationally through SWIFT. We can only send TRY to external accounts in Türkiye, denominated in TRY. You won't be able to open a balance or card, as there are some regions where not all of our features are available. We’re working hard to bring our mission of money without borders all over the world, and you can check if your area supports the card here: wi.se/cardavailability and balances here: wi.se/balanceavailability If the card isn't available in your area yet, you’re more than welcome to join our waitlist here: wi.se/joincardwaitlist, so you could be the first to know once we’ve landed in your country. Let us know if you have any other questions, and feel free to PM us on any of our social media pages, or reach out here: wi.se/directcontactus

Too good? No, no...we're the perfect amount of good 😉

Hey there. Customers in Bangladesh can use our service to send money at this time. We were experiencing a delay on transfers, due to technical issues. But transactions are back now. Please note, they might be more delayed than usual but are indeed up and running! If you have any questions, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter), and we'll get back to you there with more info. You're also welcome to email our team here: wi.se/contactus We're here to help.

Hey there. If you're not receiving the secure code, or get an error when trying to set up your account, we'd be more than happy to look into this for you. To help us do so, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter), and we'll get back to you there with more info. You're also more than welcome to reach out to us here: wi.se/directcontactus We're happy to help 💚

Hi, Sandesh! Thanks for your interest! You mentioned that you're a minor student, generally, we don’t onboard underage customers. You'll need to be 18 years or older to use our services - it's because of how we're regulated. We have this outlined under section 6.1 of our Customer Agreement, for more info: wi.se/customeragreement Otherwise, depending on where you're based, you should be able to create an account, open a balance and get an account details to receive funds (i.e. for salary). So long as you're in the supported region: wi.se/balanceavailability We hope this clarifies. If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

@@Wise Thank you for taking the time to respond to my inquiry regarding account eligibility. I understand that I am not eligible for a Wise account at this time. I appreciate your assistance and will continue to research other options available for my needs. Thank you again for your support. Best regards, Sandesh

No problem at all, Sandesh. We're happy to help, and wish you the best of luck in your search. And, if you do wish to use our services in the future, we'll be more than happy to help answer any questions you have. Have a wonderful day 💚

Hi there. We'd recommend you to send the money directly to your bank account as it's a one-step process and likely to be cheaper, compared to the two-step process of adding your money to your Wise account and then transferring to your bank account. Here's a guide to set up your transfer: wi.se/howtosendmoney and tips on sending large transfers: wi.se/largetransferstips Feel free to contact us if you've more questions: wi.se/contactus 🙂

Hey there, thanks for reaching out. Setting up a transfer with us is super quick and easy. Follow these steps below: -Go to the "Send" section of your account -Choose where you want to send the money from. In your case, this sounds like it would be from your external UK bank account. -Enter how much you'd like to send. For example, you can set up the transfer to pay in with 100 GBP from your UK bank account, and send the equivalent in EUR to your external Luxembourg account. -Choose who you're sending the money to. For you, you'd want to add your external Luxembourg bank account as the recipient for this transfer. -Review all the details and make sure the currency, amount, etc is correct. -Choose how to pay, this would be when you'd input your external UK bank account. This can walk you through that here: wi.se/payingbybanktransfer, or you can also pay by card: wi.se/payingbycard Once you've completed all of these steps, you'll be all good to go! We'll keep you updated on the status of your transfer via email so you know when to expect it to be complete. We hope this helps, but if you need additional help, please feel free to send us a DM on Facebook, Instagram, or X. We'll be happy to take a closer look for you.

Hi there 👋 If you have a GBP account in the UK, you don't need to do a wire transfer to us. You can send GBP to us locally from any UK bank account using Faster Payments, Bacs or CHAPS. Check out this page for more info: wi.se/guidetogbp Once we received your money, we'll convert it to EUR, and send it to your EUR recipient's account. Here's our EUR guide for your reference: wi.se/guidetoeurtransfers Please take a look at this steps to set up your transfer from UK to Luxembourg: wi.se/howtosendmoney If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus

@Wise superb. I managed to complete my transaction. I was really impressed. My money reached the recipient in 15mins and they confirmed payment. This app is better than most out there. Without wise it wouldn't have been possible. Thank you 🙏

Glad to hear that from you! Thanks for your kind words. It's indeed our goal to move our customers' money quickly and smoothly, with free from hidden fees and exchange rate markups 💚 Have a great weekend.

Hey there, Nico! We can definitely help with large amount transfers- you'll just make the transfer like normal. We may have to run some extra checks and reviews, and the documents we might need can be found here: wi.se/largetransferdocs Most currencies don't have extra fees to receive already. If we do charge anything extra, the fees are fixed, regardless of how much was sent to you. For more info: wi.se/receivemoneyfees and for general tips on getting started with large amount transfers, check out: wi.se/largetransferstips Feel free to DM us on any of our social media pages, or reach out here: wi.se/directcontactus with any questions.

Hey there, thanks for reaching out. If you'd like to send money from a specific external local bank account, you'll just need to add it as a connected bank account by following the instructions here: wi.se/add-delete-connected-bank-accounts That way, when you go to pay, you can choose to pay with the external account from country B, and set up your external account in country A to be the recipient. You can see how to add a recipient account here: wi.se/addrecipients If you have other questions about this, please feel free to send us a DM on Facebook, Instagram, or X. We'll be happy to take a closer look and help however we can.

@@Wise thanks for the quick response but I’m still confused. Country B is the sending account and it’s not local. Country A is local and has the local banking info to receive funds. So, how do I initiate Country B account to send to Wise to transfer to local Country A account?

Hi there, again. We'd like to understand the flow you're referring to here, and see the clearer context. Also, we need to take into considerations as well the currency you're planning to use. Generally, there are several ways you can receive money from others to your Wise account. The available options depend on your address, currency and whether you’re using a personal or business account. To get to the bottom of this, can you confirm where Country B is based, and if the funds are from an external account or from Wise? Also, if Country A has the Wise local details to receive the funds, then, you should be able to send the money there (from Country B) as normal bank transfer. More info about receiving payments here: wi.se/howtoreceivemoney In addition, if it's within Wise, you can only receive payments in the same currency (except for GBP) as your account details. We hope this clarifies, but if you have other questions, as shared above, DM us in other social media platforms or call/email us here: wi.se/contactus

Hey, Nico! We're happy to hear that you're satisfied with the services we provide. As for the rates, we believe the “real” exchange rate is the midpoint between the buy and sell rates on the global currency markets. We get our rate from Reuters, who update the rate in real-time during the trading market opening hours. Find more info here: wi.se/ratetracker We'll be sure to keep up a good work to ensure you're getting only an excellent experience 💚

Hi there! We're sorry to hear that you haven't received your money yet. If you're expecting a payment to your Wise account, you can request a transfer receipt from the sender, and upload it through this link: wi.se/senddocument. This way, we can try to locate the money on our end. If you have any specific questions, please get in touch with us over DM on Instagram, X, or Facebook, so we can assist you. Or, you can email/call us through this link as well: wi.se/contactus

Hello there. It's not possible to receive JPY in your Wise account, because although we offer JPY balances, we don't offer JPY account details at the moment. If you have any questions, feel free to contact us: wi.se/directcontactus

@@Wise what about CAD or AUS? looking for alternatives :)

Hi again, María. Depending on where your account is based, receiving CAD or AUD is possible via local transfer or SWIFT. You can check here which currencies you can receive in your Wise account: wi.se/balancecurrencies We hope this clarifies. As mentioned above, if you need more assistance, you can contact us by phone/email using the link or reach out to us via DM over Facebook, X or Instagram.

Hey there. Our Customer Agreement states that an account holder must be 18 years of age or older. See more here: wi.se/customer-agreement We're not set up to have anyone manage a personal account on behalf of someone else, nor can any part of an account belong to someone under 18.

Hey there. Here's how to add money to your balance: wi.se/addmoneytoyourbalances Here you can check what issues you can have when paying with a bank transfer: wi.se/problemspayingbybanktransfer In here, you can see what problems you can have when paying with a card: wi.se/unsuccessfulcardpayments We would love to take a closer look and see what the issue might be, please contact us at: wi.se/contactus, or on X, Facebook and Instagram. We’re here to help.

Hi there. If you're trying to get USD account details, we've temporarily paused issuing new USD account details. You can see our available currencies here: wi.se/balancecurrencies If this isn't the case, or you need further assistance, feel free to reach out to us here: wi.se/contactus or DM us on Instagram, Facebook, or X. We're happy to help.

A good questions! You can still sign up for Wise, but we've temporarily paused adding new Indian business. This may come back in the near future. In the meantime, please add yourself and business to our waitlist and be one of the first to know when we can support your business. More details here: wi.se/indiabusiness

@@Wise is there any other way I can receive money from U.S for my business which is in India 👀👀

Apart from PayPal

@@Wise and i guess for Indians we can't receive money even through wise personal account

We're afraid you'll need a business account if you want to receive business payments. So go ahead and join the waitlist and we'll let you know when it's available again 🙂

Hey there, thanks for reaching out. Yes, you can use both the Wise Visa card and Wise Mastercard almost anywhere in the world. Check out some exceptions here: wi.se/whereyoucanuseyourcard If you have other questions about this, feel free to send us a DM on Facebook, Instagram, or X. We'll be happy to discuss it further with you 😊