This happened to me, I turned off the vacuum for a week before there are guests around, when I try turning back on again a week later, it won't even start up, I had to dock it and the battery is charging very slowly, so I changed a new battery, but the problem is still there, charged the new battery to 100%, and I tried to start the cleanup, it leaves the dock and the vacuum will just become 1%. Probably a motherboard issue, I think
Have same issue, just bought a new battery, but did not solve the issue, the vacuum cleaner still does not charge the battery. Anybody fixed this issue?
@@Liubiss In my case, it turned out the replacement battery I bought had a controller issue. If you've replaced the battery, it might not be compatible with your robot. However, if you haven't changed the battery and have been using the vacuum for a long time with many charge cycles, it might be worth trying a replacement battery. If that doesn't solve the problem, the issue could be with the battery's controller. In that case, it's best to consult an authorized service center.
Charging dock output is 4v. I connect alternate power supply 19V and the don’t charging issue remains . Next is to change the battery but I’m afraid that the issue is not the battery
Hello, its happened to me too, but actually when the robot try to go to the base and it arrive its like it does not find it, because does not charge. It's happened to you too?
I have the same problem ... I thought the batteries needed to be replaced. after I changed their problem, it persists ... it's probably from the charging module
did the same and it's charging now but really slow, something funny that I noticed is that while measuring the outcome voltage from the 4 pin female connector on the vacuum it goes up to 16V an then it goes down to 1.5V after 10 seconds but I don't know if it's normal compared as well the voltage coming out of charging dock from a working and non working and it's the same so I'm also thinking it's the charging module in the vacuum.
