Worked as a cashier at McDonalds, dealt with similar stuff as this man here. Irrational customers making trouble to you at the front desk is very annoying.
Sometimes I really do understand the customer's grievance and would really like to help them out, like the problem of the client in this video. The problem is that in these big companies you really are just an easily replacable pawn and cannot do anything about the situation. You are there just to deliver the bad news and shield the people who are actually responsible.
All the people pining about how horrible it is to work at call centers in the comments should seriously check themselves. What a bunch of vaginas. Imagine how the man swinging a pick for a living or working construction or on a field feels. Bunch of entitled twats.
I used to work at a call centre(Tech support), and they did actually pay good, I was in chat and calls(For follow ups only) both. What I learnt there is something that I'd never forget. I used to think so negative about Australian customers but as soon as I joined I found out how much worse are the British customers, if you're a Britisher reading this, I am sorry I am not hating on you, I'm just writing what I felt throughout my 2 year long Customer support career. Every other British customer who gets connected would either demand an American born or a British agent to get connected to just because I was an Indian helping them cleaning up their mess. Okay I get it that but my English is not that good, but I can completely understand any native speaker and can make them understand what I am trying to say. They were horrible so horrible that I had to quit my job as a tech support. On the other hand most of the Australian customers were so nice they'd just say see ya late mage at the end of any conversation, thankful for being helped and respectful towards others :D I remember an Australian lady, she was in her early 30's I guess, it was a 45 minutes long call... She made my day that day.. cannot forget her kind voice :) I would never join a call centre again, working happily in a tech company now, doing what I love. I would Advise anybody who are looking forward to get a job in a call centre. Please do not, there are better jobs for you out there, call centres are hell specially when you're not an American/Britisher.
I work at a call center now but at home which is the only cool part about the job, and the fun part is stretching out the calls to the scammers with the Hindu accent trying to get access to people's accounts making them spell names address and then saying I'm sorry I didn't hear that can you please repeat 🤣🤣
I work at White Castle, and a number 7 is 10 burgers, 2 sides, and 2 drinks, so if that’s any indication of what he was ordering when he wanted two number sevens, the reaction is understandable.
Worst year and a half of my life thus far. I don't see how many of my coworkers at the time had done this type of work for years and years. But one time literally my first call of the day "I WANT TO TALK TO YOUR MANAGER!". Dude escalated up to some regional manager from another office. All because he thought the call waiting beep sound was the government spying on him. .😂
Sorry But I work in a call center. But the agent is rude and really obvious that he doesn't love what he do, so unprofessional. I know being in call center sometimes toxic. But I do love where I am belong now. Salary is superb and the environment is cool, people are lifting each other up. Proud to Be T-Mobile USA family
This video does not show how toxic are customer can be but how toxic agents can be. We are all customers, we should exhaust what we can do to help them. #Tmobile #CustomerObssessed
But not everyone is lucky to be in your position. Loving the account, environment, people and specially salary. You have the enthusiasm because you said all those factors are met up to your liking. But sadly, some or most companies/accounts do not. Personally, I admire people who works in bpo. I tried and I lasted only for 3 months even if I've worked in hospitality industry for 6 years.
When I worked at a center, we have metrics. If we dont we can be fired. These can include promoting things, surveys, the level of empathy, and (as weird as it sounds) whether we said your name 3x during the call) we also have metrics on how many calls per day and my center had a 16 minute maximum call before a supervisor tapped your shoulder asking whats the holdup. All we get all day is angry people in a hurry who dont want to help troubleshoot or pay for a tech. We have a script. If we dont follow the script (or workflow tree) we can get fired. Supervisors are rarely around. We can have 8 supervisors for 300-400 agents. Supervisors dont have power over agents in other departments. Sometimes the registration department is lazy and uses Jan 1 2001 as a birth date. Account verification is required by federal law for any action that might effect or alter the service. If an agent puts you on hold with music, we cant hear you. Silent hold, we can. In 2 months on the floor, 2 people had a stroke or heart attack from stress. We are given 3 weeks to train theory, tools, troubleshooting and call flow. 2 weeks under a trainer and then on our own. Calls come in by an automated switcboard. If the call drops before we finish notes and close the log, we can be written up. We get 7 minutes a day for breaks. I was 38 seconds late from a break and got yelled at for 10min by 2 levels of supervisors. The bubble listens to many calls and watches every screen and can see the entite floor. Every call is recorded and analysed by a private contractor company. Weekly and sometimes daily reviews are done for "coaching purposes". We have AHOD where our center gets flooded and have wait times of over an hour. By the end of it we just want a drink or smoke or sleep. My fastest call after verification was like 1 minute. My longest was over an hour and involved a supervisor taking over my call and conferences with the dispatch supervisor to get a tech out. I had a 97% customer satisfaction but was still "coached" on mu level of empathy. It felt fake for me to have tears so I dont know what they wanted from me. I was raised to solve problems. The best way i know to show I care isnt to sit there and say we apologize, but rather fix the issue. But to each their own. All in all, it wasnt a bad line of work. It was the metrics that made it miserable. Be kind to the agents. It's not a fun job. If the agent isnt getting good results, ask to talk to a supervisor, escellate to the public relations department. Those comments get red flagged and a department automatically jack into the call to hear whats going on. Ive never had one speak though but ive seen the red flag notes appear on the account as I was doing other notes. Especially when a customer threatens to sue. When that happens, we arent allowed to talk anymore except to deescelate. My advice? Do basic troubleshooting if you can. Get your documents in order and know your account info. Make sure your verification stuff is correct when you start service. That last one is a huge issue where I worked.
Wow man what call center was that? I work at a call center and life is great there for me. My manager and their manager is awesome and the entire company has a wonderful culture.
@@gunnerseven7724 "Hi thank you for calling Frontier Technical Support. My name is [deadname]. With whom do I have the pleasure of speaking?" We handled the technical issues of a merger between (I think) Verizon and ATT. I covered phone, internet and TV issues. I worked there 3 months before walking out.
@@gunnerseven7724 the specific center i worked in wasn't bad but it was very stressful. It has been several years and i no longer live in that city so i have no idea what its.like now
Hi. Thank you for calling frontier technical support. My name is Brandon. With whom do I have the pleasure of speaking today? God I had to say that so many times. Blah!
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I worked over 13 years in a call center and really enjoyed it. This video is hilarious! As that sure was me some times. I liked the job as the back and forth with customers was stimulating. It is theatre of audio. We had mute buttons and probably every one forgets to mute at least once. And when customers frazzle and ride you they're so many ways to subtly stick it to them. Supervisor? I put them on hold and come back using an altered voice! Great job! If you like it.
just think about ALL THOSE american companies callcenters out in third world countries where you speak English well but obviously you have an accent and those american women always get mad at you for having an accent and scream like bitches dying or straight ask for the manager, not letting you help them just bc they know you are a foreigner bc of your accent,
Guys , working in a call center is of the most popular job in poor countries. May be it s nothing for the native speaker from the BIG countries, but it is quite difficult for non native speaker. At the end of the day you get paid for speaking. So i don t want to hear complains
4:05 yes. When I worked for a call center I thought 98% of the customers were stupid. I used a fake name, gave a fake badge number and unplugged my system and blamed it on a technical issue is the customer ever asked for a supervisor/manager
