When they want us to handle calls in under 8 min 30 seconds.. I think they need to show us they can do it first before implementing those type of metrics.
If Adriana was my work buddy, I’d instantly go into work smiling knowing I’m working next to someone as pretty as her.. but then find out she has a 6ft 5 boyfriend that makes triple my annual income and is well endowed than me and then I’d feel like crap afterwards knowing that I’d just be spinning my wheels at work and then a few months in, find out she has transferred to another department.. I got a lot of issues🤔
It's ok little girl. You should tell him what you really feel. He is scum and the people that run the company are scum. The CEO of T-Mobile used to tell us stupid shit like that, "I don't know how you guys do it." And our CEO was so stupid he didn't even know the difference between a giga bit and a giga byte. Yet, he sits back and collects $14 million a year to be an idiot. It is a money machine to them. They don't actually care about the employees or the people calling in. This is all an act. He is being a charlatan. Acting like he cares to improve the insurmountable attrition rate these companies face.
Oh wow, he is taking the absolute wrong approach. No wonder every single call center is a complete disaster. This just goes to show how complacent and stupid the executives and directors are of these companies. I would love to see this guy take a month of calls with this mentality. AND THEN SEE HOW HE REACTS WHEN YOU CONSTANTLY MICROMANAGE HIM ON HOW HORRIBLE HE IS AT IT!!!! What a joke!!! If I ever called into a call center, and got the president, and he sounded this stupid.... OMG, I would have a hay day!
The only reason why Agent talk so fast is due to AHT, if a realistic AHT would be given there would be no issue. Also about "Angry" Agent is due to process or how some customers treat the poor reps like if they are at fault that the customers life sucks.
The fact that he doesn’t even know where to find the name or how to answer he questions shows the disconnect between upper management and frontline workers
I have been working in a call center for 2 weeks, and I feel so bad because I'm having problems to understand my customers, but WOW He is the CEO and He has no idea what his company is doing 0_0
I like that the owner decided to sit in with his employee(s) to see what type of customer calls his employee(s) endure. And how the employees handle the customers.
"I'm the president of the company"... no one cares about that useless information, they want their issue sorted out. Leave that out to see how customers really behave on the lines.
*Introduces himself as the president of the company and has an agent talking with him and navigates through the system while customers are at awe or just being shy to be talking to a head of a company* President: I'd like to know the feeling of my agents once in a while to see the hardwork they do.
People, call centers are WORST than this, it is NOT a friendly environment and managers are the worst part of working in call centers, i hope that this CEO makes something to makes his employees happy.
I work for a bank, for a call center. Luckily, I get to work from home. And at my age, I could care less if you scream and curse, or try and drag me into the personal hell you've created for yourself. I am a large gray rock. My life goes on, while you, meanwhile, dear cx, remain mired in your own misery.
Man I wish I could just jump right into giving information. I’ve got to get their name fully up a certain way and then make sure they are verified in and all of that. Then I can give information. If it was “Hey what do you see here” I could just be like, sure I see this. Done
