please can you provide the excell sheets of the training data

Can I set up a phone number in Dynamics, where the calls are directly received through Dynamics?

It's not working for me. It is always opening the chat in full screen. Anyone facing the same issue or know how to resolve?

Why doesn't Microsoft use OC for their sales chat if it is as good as advertised?

What if we customized the CSW application site map? I followed docs to update sitemap but it does not open within CSW..

Hallo Team, sometimes the chatwidget will not be shown,when i use some script options. where is the problem?

How can I create a custom callback to a function in an external script within a namespace? For example: data-customization-callback="singleton.omniChannelChatBot"

Great functionality, but the quality of the video is pretty poor. Runs on 3 FPS?

How do I make your chat widget responsive?

How to update same information added in case reaolution form on case record E.g if i added cuatom fields on case reaolution form but i want same information in case entity also how can we achive that

how we will route non case records? other entities

Hi there how is this licenced? If you have an Enterprise or Professional Customer Service licence does CoPilot come with it.

From where can I get this styling script?

Is it possible to set the background color of the that the script renders to transperant somehow?

Super useful, it brings a lot of clarity on how to customize the Live Chat widget. I'm excited to use it c:

Amazing 🎉. I have been waiting for this for a long time 😅

The template editor is very nice but there is unfortunately a hugh difference between the Design in the editor and the inbound email. Even the fontsize is different.

It would be great if you showed how to get to routing diagnostics.

Does this work for D365 CS Pro license, or is this an Enterprise feature?

These video's are extremely helpful, please keep them coming!

Hi unified routing on update of case record is not working. Will it work only on creation of case

It's useless

please can you provide the excell sheets of the training data

This is super cool and helpful!

Thanks Ashutosh for this very informative video, helped a lot with real world example.

Thanks Srinivasan extremely helpful..

𝓹𝓻𝓸𝓶𝓸𝓼𝓶

hi, in the inbox view, I see my cases. is it possible to configure the content of this view? like I want to display the cases for the team not only the case of the user. and is it possible to display something more than the cases? like a custom entity. thanks.