I have to say, I’m disappointed in their lack of following up for the grille orders. How can they not give some updates? That’s wrong. If I buy a pair, it will probably be in person. They’re only 30 minutes away. I’ll try to snag something he has ready to go out the door.
Tekton does have a problem with over promising under delivering when it comes to delivery of products they need to be doing the opposite and say it will take a while and if it comes earlier than expected people are never disappointed. I have the Neebo speakers which I absolutely love I feel at the price point nothing can compare at 3 times the price point on or two might compare. I was very frustrated with grills and excuses at six months in on wait for those when it started to approach a year wait Houston we have a problem. Expect to wait alot with this company. Is it worth it? Yes 1000% worth the wait.
Final analysis, does the system sound good to you!? So, it's pan Asian system, your pockets are happy right! I have a pan Asian system, happy as a clam!!
YT decided to drop this vid in my stream, otherwise I wouldn't have seen your channel. Wasn't even searching for Tektons, though I gave them strong consideration several years ago, especially during all of the hype. This is excellent advice. These speakers are basically handmade to order, particularly with regard to finish. So they take awhile. People should know that going in. I didn't even know that you can't add grills after the fact, so very helpful to anyone considering this brand. I hope that you're enjoying them and playing with some different amps and preamps, but I'm a miser like you, my friend, so I know how it goes....
Beware customer service is terrible & keep in mind Tekton resale value isn't going to be good either you might want to go with a better name brand so you don't get killed on the resale value
I was not aware of this video until today. We're glad Omar is enjoying his Tekton Design loudspeakers. I can assure everyone this is not how we operate regarding customer service. As CEO my policy is every order receives a confirmation email. Our assistant at the time [Tammy W.] was dismissed shortly after your transaction (July 2021) for failing to confirm orders and failing to follow through on customer service-related needs (touch-up paint, etc...) - Eric Alexander
@blipco5 & @TektonDesign - Eric the CEO of Tekton has left a comment above saying changes were made to their customer service department around July 2021 which was quite some time before your comment 2 months ago where you were saying the issue with the missing speaker grills had still not been rectified a full year after your purchase. Can you please let us know where you stand now? Searching the web, there seems to be a bit of a theme around Tekton's poor customer service. Has certainly made me apply the breaks on giving Tekton my business. Thanks.
@@1SilentWitness1 Our grille builder was in a motorcycle accident. He's been back since January and is doing a fantastic job. We have definitely gone through some trying times in the past where we could not keep up with demand in the way of orders and updates, and could have done better about communicating with our customers during that time. We have taken the feedback to heart and have implemented changes that improve the customer experience. We have invested in new technology and processes to streamline our operations and reduce lead times. We have also made a concerted effort to improve communication with our customers throughout the entire order process. Despite a few setbacks, we are overjoyed to know that the vast majority of our customers are satisfied with their loudspeakers and the listening experience. Thank you for your patience and understanding during our growing pains. We are committed to raising the bar and ensuring that every one of our customers receives the quality of service that they deserve.
Nice review. I will be shot by audiophiles for saying this: try Pro Audio Balanced stuff...well priced no BS, just works. The guys who make/produce the music use it. Yes I have Pro Audio gear and it is best bang for my buck. So shoot me now!
The long wait and kinda meh customer service were definitely not something I was expecting but I am pretty happy with my Pendragons. I am interested in getting a pair with one of the arrays, but I'll probably have to wait a few years for the wife to agree!
Probably even worse in the time of Covid! I am curious concerning Tektons. May eventually go with some Pendragons. Why? Not interested in horn-like arrays that provide super clean but potentially edgier top ends. I hear the Pendragons are warmer with excellent bass extension. THAT is my wheelhouse. We'll see. Their problem is They're a smallish company with TOO GREAT A BURDEN for one guy, Eric. If he had any sense he'd hire some TOP NOTCH customer service reps and stick to designing! Customer Service is a very important sector for any business!
@@mattsev9134 Let's hear it for electronic crossovers. At first I thought someone was jumping on the floor upstairs. Good info. Just back down on the subs.
In regards to the finish, has someone gotten their shiny gloss finishes instead of the soft gloss? Seeing that people have complained about the quality of the soft one, I’m a lot more curious about the shiny one to see if it’s a lot better.
You are 100% right sir. Yours was one of the many reviews I watched before I ordered a pair of Tekton speakers, sight unseen and unheard. I took a well researched chance. After I ordered over the phone, that was it. No further communication by email. My wait was twelve weeks though I was told six. Then one day I received the charge confirmation by email. (I did get an email two to three weeks prior telling me they were waiting for the paint to dry and then they would be shipped in a few days. It was at least two weeks.) I was told the grills, that I already paid for, would follow in three weeks. It’s been over two months. I can’t be happier with the speakers. They are better than what I was hoping for as I was replacing very old but very good speakers. I just wanted a change. So that worked out. But as far as the grills are concerned I’m really pissed about them. I’m forced now to email them to get them sent. It shouldn’t be this way. Bottom line… Tektons are well worth the money. His seven tweeter array flat out works. Just plan on waiting well beyond what you’re told and don’t expect any customer service. Most bad reviews you read about Tekton is about the lack of service and communication. They are correct and it’s up to you to decide if you want to put up with this crap or not.
I live in Utah.... have almost bought a pair a few times... that half ass effort isn't for me!!! Id rather work with others. Stoked you love the sound!
@@johnanderson8096 As happy as I am with the Tekton's sound, I am really pissed off about the grills. I STILL HAVEN'T RECEIVED THEM! I don’t want to look at the drivers. I can’t recommend them because of his poor service which is very poor before the sale, nonexistent after the sale. If I could I’d send them back for a refund.
@@danbrodersen5838 I bought the Enzo XL. I added the seven tweeter array with upgraded crossovers and speaker wire binding posts. While I’m more than happy with the sound quality I’ve become disgusted with the poor customer service. It’s going on ONE YEAR and I still haven’t received my speaker grills that I already paid for! When I contact them, and it’s ME always having to call THEM, I get the same old runaround about "oh, we’ll contact the guy who makes the grills"… then nothing. I’ve emailed them and they don’t respond. Tekton really sucks with product support and sucks at giving you everything you paid for. Initially it took me a long time to receive them during Covid. I understand. He’s a small company. I understand. But please. Nearly one year for the grills? With no assurance when I’ll see them. Had I known this in advance I wouldn’t have even considered Tekton. At this point I’m sorry I bought them.
@@blipco5 Eric the CEO of Tekton recently left a comment saying changes were made to their customer service department around July 2021 which was quite some time before your comment above. I didn't know how to tag you in my reply to him but if you scroll down a few comments you'll see it. Thanks
Had the nearly the same experience. Did he also give you the story of, "oh we recently lost 2 of my grill builders recently Blah, blah, one went to their family's business, blah blah, I'll send them out to you right away"... He did seem apologetic about it however, here I am 2-1/2 months later (AFTER the previous 7 months of ordering). Sorry this is business and you should always stand behind your word, if not then your word is no good, no matter what the excuse. Plus the paint process is less desirable. If you brush up against the speaker there's a white (underneath coating) scratch that appears. Honesty I do not know how I acquired so many scratches? I even took pictures after unboxing & setting up, and scratches were not shown in the pictures. I don't recall any harsh movements or bumping into anything afterwards, but they're still there from something. Had it not been for the $370+ dollars to send them back they would definitely be gone. Should of just invested a little more in the Klipsch Heresy IV, or Forte IV in the first place. Would have received them quicker WITH Grills and a better finish from a reputable dealer IMHO. Wish I had seen this video prior...
I’ve had 2 pairs of Tekton’s and a center channel. I just ordered my 3rd pair. All I can say is, best speakers I’ve owned in this hobby for 35 years. WORTH EVERY PENNY AND THE WAIT!!!
Yeah man the interactions I had with Eric were less than enthusiastic..kind of rude and forgetting that I am a customer ...he needs to step away from dealing with customers and shape up their overall support and be more clear with customers a out timeframe.
Thanks for the info! How did you end up liking that Audio-gd preamp and which model was it? I have Audio-gd headphone gear, a very old DAC/amp and a new R1 DAC and Master 19 amp. I've heard the R11 too. I'm a huge fan of all their headphone stuff. Haven't tried any of it on speakers, but I think I will need to soon.
This is a boutique speaker company which works on a much smaller production facility compared to the big boys aka Focal, Klipsch, JBL etc. I heard these and they sound more like a front full range projection PA speaker verses a hi-fi speaker. Not that is a bad thing for most people.
