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I don’t believe this ish didn’t work for me… then I go and tap the systems button at the Home Screen and saw a restart button I clicked it, it started up and my internet connection was working. 9 months I’ve been factory resetting this tcl and restarting was better quicker and kept us signed in. Just find the restart button not the (reset button)
Just restart and enter your current date and time. For your remote look for the instruction given. Usually you have to long press until the volume appears on your tv.