Brinks, one of the most trusted names in security, delivers superior quality commercial door hardware and custom ordering options for professionals. We offer a breadth of door closers, G2 levers & knobs, G1 deadbolts and accessories that can be found in areas such as office buildings, small businesses, warehouses and more. True “commercial hardware”, our product development and support teams have taken the time to listen to the needs of professionals and understand what makes their businesses a success. Our strong team of engineers applies their technical fortitude to develop products that exceed customer and industry expectations. It has also led to innovative breakthroughs like our patented Universal Mounting Plate which provides quick and easy door closer replacement. This allows our customers to save time and money while providing them peace of mind knowing their facilities are in good hands.
Yes, this is a horrible design. Another example of the engineers not using their own product. They replied to another comment about fishing around for the spring. It took me about 10 minutes but I found it and the knob slid out. Put the pin on your index finger like a ring and push it into the hole. I tried both of them and finally got it. Probably why they use an animation instead of the real thing.
Thank you for your feedback. Our team is aware of the lever/knob removal difficulty and we are working on a solution to improve the product and make removal easier. We will create a separate video walking through the lever/knob removal process.
I was unable to remove the rose. As mentioned in previous post, the pin doesn't push into anything. What a disappointing purchase. Returning the product tomorrow.
We are sorry to hear that you're experiencing issues with removing the knob. To remove the knob from the spindle, the lockset must be in the unlocked position. Insert the provided pin into the hole and press until you feel the spring compress. You may need to fish around for it to find the spring. At the same time as holding the pin, then pull the knob off and then remove the pin. Please give our team a call if you're still experiencing issues at 866-LOCKPRO. We can walk you through it.
@@brinkscommercial5425 The same cut & paste response as the previous entry? As I explained in my initial comment, your suggestions from a previous customer didn't solve the problem. This was a disappointing experience and I will never waste my time and money on any brinks product again.
Hello. We are sorry to hear that you're experiencing issues with removing the knob. To remove the knob, the lockset must be in the unlocked position. Insert the provided pin into the hole and press until you feel the spring compress. At the same time as holding the pin, then pull the knob off and then remove the pin. Please give our team a call if you're still experiencing issues at 866-LOCKPRO.
@@brinkscommercial5425Thank you for trying to help, but that didn’t work at all. Complete waste of time and money, now I have to return this product and try to find something that actually works.
Hello. On the side of the handle on the collar you will find a small hole that has a pin to release the lever. Use the push pin provided in the package to push the spring in and pull the lever off. If you're still having trouble, please give our Consumer Care team a call at 800-562-5625 and we can walk you through it.
Hi. We're sorry to hear you're experiencing difficulty with your door closer. Please give our Consumer Care team a call at 866-562-5776 and we can walk you through adjusting your door closer.
Hello. Please give our technical support team a call and we will be happy to help walk you through it or answer any questions you might have. 1-800-562-5625.
template is a bit off, or probably my use of it 🤪 to accommodate the situation of stuff not fitting at step 5, I loosened steps 2 & 4 screws and then did the following: - attached closer body to L bracket & tightened item 10 screws - attached closer arm to P bracket without items 7, 8 & 9 - tightened step 2 & 4 screws - opened door and installed 7,8,9 screws and washers (must be last step to allow tightening center P bracket screw) closer works great! wife is happy! 😁
Hi Jackie, We are sorry to hear that you're experiencing issues with the door closer after installation. Our Consumer Care team is available to help you troubleshoot this. Please give us a call at (800) 562-5625
Hi John. We are sorry to hear that you are experiencing issues with the rim cylinder on the exit device. A warped door is a common issue for experiencing this type of difficulty. We would like to help you troubleshoot this issue. Please give our customer care team a call at (800) 562-5625.
We are sorry to hear our closer didn't work out for you. Our goal is to provide the highest quality products to our consumers. We would like to hear more about your experience and have the opportunity to restore your confidence in our product. If you would kindly contact our Care team at 1-800-562-5625 or at www.hampton.care, we would be happy to help you.
Thank you and glad to hear you found this video helpful. We are currently in the process of revising our written instructions to align with the videos.
