Many department / people think they are 'professionals', yet they are just there to slack off, 'one eye opens one eye closes', pretending everything's good, less hassle, less trouble and go with the flow, make no changes, call it a day, in the end, get a stable pay cheque. Ever file a complain aginst these departments / people, good luck with that. They know they get a solid contract / job which they can 'retire' safely UNTIL something goes wrong / gets caught. HK thinks they are modern and efficient, but seems to me most are just 'cutting corners', knowing the right people so you get to cut the line...AND y in this age, many documents still REQUIRE HARD COPIES? Ever trying to figure out which dept handles a particular incident? You'll likely end up 'pointing fingers' against each other.... Walking thru the streets, how many times you see parking spaces get 'blocked off' / somehow reserved? How many times you see vehicles stopped in the middle of the street, a cop car happened to be around yet did nothing? Merry go round the......................a lap dog that obeys