Roblox users should always get permission from the payment account owner (their parent, guardian, or adult relative) before making any purchase. Unauthorized charges are a violation of our Terms of Use and may result in the permanent closure of the associated user account(s). Whenever possible, we work with parents and customers directly as part of our permissive refund policy to provide a refund for unauthorized purchases. However, some third-party payment processors require refunds to go through their support services and Roblox is unable to refund charges for those providers.
