Ensuring our patients feel cared for beyond their visit is crucial! Laura is here with some tips for conducting thorough and effective treatment follow-up calls that your patients will appreciate:
📞 Be Prepared: Review the patient’s treatment plan and notes before calling.
👋 Personalize the Call: Use the patient’s name and reference their specific treatment.
🗣️ Show Empathy: Ask open-ended questions and listen actively.
📝 Provide Clear Instructions: Explain follow-up steps clearly and offer to send written instructions.
🔄 Document the Call: Note any concerns or issues discussed for future reference.
Make every patient feel valued and supported! 🌟
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9 сен 2024