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I was there last Friday to get my 0562TS sharpened. Love going there and getting it done quick in person and not risking USPS losing my knives 😁 One thing I discovered recently was they won't send you every possible replacement part if they think it is needing a rebuild. Which then I think they'd say 'you need to send it in so we can make sure it's put back together right' or something along those lines. Generally speaking, though, they're really awesome about getting you parts, or even hooking you up with 'premium' parts depending on the situation, and are super friendly. I've only ever had great experiences there. They're definitely less restrictive than Benchmade when it comes to parts you can use to repair your own knife 😆
