I think the best tip was "Be Nice". That can't be expressed enough. I've had them replace expensive tools without forcing me to go through the companies warranty. Being nice will get you pretty far in a lot of stores. Thank you for pushing that.
I had a great customer service experience at HD, bought a power hand planer for a project, when I got it home discovered it was a used return that had been restocked. They couldn't find another one in the area, so they discounted 20% and threw in a pack of replacement blades. HD staff is the bomb!
Home Depot also gives 10% off for military/veteran discounts. They also have a program called "Seeds" where they send you items free to write reviews on.
I have worked at home depot for over 20 years. most rental centers only rent 1 model of each tool and they are usually Makita or Hilti which isn't sold in the regular in store offerings. If you aren't sure about a big tool, buy it, use it and return it if you don't like it. There is no policy against returning a tool that you just don't like. ESPECIALLY if it's expensive. They want you to be happy with your purchase. Be sure to do it within 30 days.
@@gtjman1 this is true. I didn't work for Home Depot for 20 years. But I did work there for 2 years. And I worked in pretty much every department. (Since I knew what I was doing. They put me where they needed me.) For the longest time I worked on the freight Team unloading trucks, stocking the shelves, operating equipment. Anyhow Jordan is correct, the rental center sells tools. However they usually don't take tool returns. Unless it doesn't work or something along those lines. At least at the store I worked in, in southern IN they didn't.
I did what you suggested regarding renting a Home Depot truck to haul my purchase of wood home. First I asked about delivery because I didn't have a truck and they wanted a quite a bit. So I rented a Home Depot truck and brought home myself and returned the rental inside of 75 minutes. Saved myself quite a bit of $$. Just a note, valid license and a copy of your car insurance is necessary for truck rentals.
I bought online a Ryobi battery and charger kit for$159 with a choice of a free tool, I chose the Ryobi high impact wrench. It would be sent to my Home Depot. Only the battery and charger were sent. There was a glitch in the system. Got a refund, ended up buying a Milwaukee impact sockets, headed out, stopped by the Milwaukee tent by the exit, rep asked me if he could take a picture of me with my purchase. I said, "Sure, he asked if I was looking for anything else. I told him about the Ryobi battery and charger with a free high impact wrench situation. The store manager happened to be there and said that she could make that happen. It took a while, but I got it. So happy! What a deal, $159 for the battery and charger and a $219 impact wrench for free. I love my Home Depot!
Thank you for these tips! I have SCORED on paint in the Oops mis-tint section! Also good to know that it’s not ALWAYS tinted items that end up there. I think they put returns there if they think it’s been used. I scored a gallon of specialty paint in high gloss white for $7. It was regularly $52/gallon because it was some ultra fancy cabinet paint or something. I’ve also gotten stains and wood waterproofing products from that section at STEEP discounts. The other day I was there and they had 4-5 gallons of a specialty paint for metal. I believe they had it for $12/gallon and the reg price was seventy something dollars 😳😳. It was a white base that was tint-able. I didn’t have a need for it so I left it for someone else to find and score 😊 A few years ago when everyone was doing grey but nobody realized there are like 150 different grey tones, I was CONSTANTLY finding grey mis tint for cheap. I bought several different gallons of “grey”, mixed them up, and using a handful of color shot paints in primary colors, I color corrected the collection of reject grey and made it into my preferred grey. I did the ENTIRE interior of our 2400 sq ft rambler for less than $100 in paint!
as a old time plumber im running a handymad biz now. so new stuff to learn . Great paint dont always cover great so you can end up burning $ on the extra paint...and the first cover coat sucks up the paint fast a, soo if you are covering ( even slightly) dark paint and they got light paint on sale snap it up ... in fact stock it up . then you can final coat ( one time ) w the correct tint .
Great video. We completely remodeled our home about 4 years ago and about 80% of all we bought was at Home Depot because of their great service and selection. This included every door inside and out we bought at Home Depot. They are always my first choice. Recently bought a new Magic Chef Mini Fridge from Home Depot for my office that sits under my desk. When got it to the office and unboxed had a small dent in top. Called the store and told them I could bring it back but really didn’t want to load back up but didn’t want to pay full price for one with a dent. They gave me 15 % off no questions asked except they asked if it worked. It is a very small dent and no one sees it because under my desk.
Matt, you're absolutely right about HoPo's customer service. I recently had a refrigerator delivered and it showed up with some superficial damage on one side. Not a huge deal since this was a garage fridge, but I noted it in the delivery survey they sent. A rep called me in less than 24 hours, was super nice and sent me a $200 gift card.
The truck rental is a great trick. It is actually cheaper than a U-haul. I have purchased a washer and dryer from Lowes, gone to Home Depot and rented a truck, then back to Lowes for pick up, home to drop off the new ones, back to Lowes to dispose of the old ones, and finally back to Home Depot to drop the truck back off.
Hey Matt I was a salary manager for Depot for years and ran the tool rental. If you have a good tool rental associate they use to be able to bring up a list of tools for sale. They still might be able to check all Depots in their region. I'm pretty sure they still do all of this stuff.
My Bride and I ordered a 60 inch double vanity from HD and the shipper loaded it on a small pallet, upside down, which shattered the cultured marble top. We bought it on sale and the sale was off but the young lady at the service desk jumped on the phone and, not only got another coming but the lady she talked to gave us a discounted price, even lower than what it was on sale for.
I had a back pack blower for over a year took it to replace it or get the money for a new one and they sure gave me a new one amazing no one beats homedepot
The "Oops" paint is great for Halloween decorations. I painted a dozen styrofoam grave"stones" a few years back, and even in the daytime they look like granite and marble. Just need a small brush, small roller, sponge and a large feather.
Bonus Hack on Tip #9: If you ask the folks at the tool rental, they will reset the truck rental timer AFTER you load the truck. This saved me a bunch of time (and some money) the last time I picked up a large load of materials.
FYI you can get 10% coupons from eBay. They come from usps change of address coupon booklets Idk how black market these are but they have always worked for me in the past
We have had the HD credit card for several years now. Yes, the interest rate is atrocious, as are most store cards. But we often get coupons that are either a dollar amount or percentage off a purchase, or interest-deferred financing on large purchases, if you use your HD card. I recently made a large purchase & got 24-months interest-deferred financing. The key, of course, is to pay it off within that time. I either break the amount down into even monthly payments (in this case, the total cost divided by 24) & pay that each month, or pay the minimum payment amount that avoids interest charges (they will tell you that on your credit card account website) & sock away the difference into a savings account. If you have a no-fee savings account, you can earn at least some interest on that money over that time period. Yes, that interest is taxable income, but I don't find it to be that much. If you mind that, just make the equal monthly payments and don't save any extra. For whatever reason, I always get satisfaction seeing how much accumulated interest I'm not paying! Granted, it does require discipline to pay it off on time, but I have no problem with that. :) But I agree - if you're not going to make/finance large purchases that you pay off before the interest kicks in, don't get the card. Anyway, thanks for the tips. Hope you have an awesome day! :)
@@731Woodworks I agree with Andrea. I use the credit card for big purchases only. The frequent 10% off coupons apply even to sale prices. Usually to get that 10% off I have to put the purchase on the card. But then I pay off the card next month. On occasion I have used the 24 months no interest option but normally the 10% off is a better deal for me. You also have a full year to return items IF they were purchased on the card. And they do not require a receipt. Just the card number. (Which they can look up from your phone number if necessary). I do agree also that the interest rate is really bad, except for the 6/12/24 month same-as-cash option. The 10% discount applies to the entire purchase, not just one item.
Good video! I painted an entire rental house (interior) with Oops paint. I think all the paint together cost me $18. If you do something like that and you like the color, KEEP THE CAN/LID WITH THE COLOR STICKER so you can match it when you need to touch it up. (I didn't do this..)
I've been at HD and saw the online sale but they wouldn't match it in the store, so what I did was bought it online for in-store pick up, went and grabbed some food and came back about 45 minutes later to pick up my new tool.
Live close to Home Depot. Rented their flat bed truck to pick up 260 ft of vinyl fence material. Needed to do two trips. Cost me $21. They helped load it and didn't start my time till it was loaded. Def was useful
Nice video. I agree the Home Depot credit card isn’t much to brag about. It should be noted that each month they send out coupons via email that can only be used with the card that typically save the user 10% off. Definitely worthwhile if you pay your card off every month
My dad got a cabinet set like that one from HD. Shortly after he got it, it went on sale for significantly less. He got the difference back, all he had to do was ask. (since he ordered it online he had to call, they couldn't do it at the store) The phone apps are also handy for finding things in the store. Aisle and section. Used it at Lowes the other day, found something that was never shelved/displayed but was instead in a box high up someone had to get for me. No chance I would've found it otherwise.
I used to be a Home Depot store manager and I can attest that these are great tips! Also, just came across your site and I love it! Thanks for sharing!
Home Depot also has home improvement credit terms, like 12 mos. no interest, that can be extended - if you ask the sales associate to request it. For example, we purchased a washer & dryer + installation. We had a 12 mos no-interest offer. Upon request, the associate was able to extend it to 24 mos no-interest. It was a win-win!
This coming from a HD ex employee, not that long ago. People don't know that home depot is different from just about all others. The head is the most family type. your local maybe tough, but the headquarters are thoughtful. As for the discounts all you need is a supervisor from any department. A lot easier to get. They can also offer discounts for damaged goods. They own not contracted, but own most of the company products they sale. They even own one of the largest insurance companies. As for the credit card. they will approve most people, a good way to start building your credit. Also I was a supervisor lol! Loved working there, but health issues got in the way!
Home Depot must be my most frequently visited store, and they don’t mind my dog tagging along. Thanks for the helpful tips….everyone likes to save some $$
Always be nice - remember, the person you are talking to a) very probably isn’t the one who caused your problem, and b) you want them to empathize with you and being hostile is a very good way to short-circuit that empathy.
Hey Matt I really found your advice on the Bonus tio on the online app usefull. I love how it pulls other items from lumber to hardware and wat not i can not telly how much time and enegery that lone has saved me in the last few days alone you sir are a Mad Man Have a Blessed day James
Get the app. Use it to find out if the item is in stock at the store or neighboring store. If it is in stock, it tells you the aisle and bay where the item is located. Also gives you ship-to-store (free) option for items not in stock. One time I was in the store and item was in stock, but on a high shelf, with no staff in sight (short-staffed as is the case all around). After waiting 10 minutes, I opened the app, ordered the item from that very store, and came back the next morning to pick it up from the customer service counter.
In my area, as a general rule Home Depot stores will not price match the website pricing. They state it is because they are trying to drive sales online for certain items. This is true even if you try to get a manager involved.
Just order it on the website for pickup at your local store. If it's in stock, you only wait a few hours and you can pick up the one you would have bought there anyway at the price that's on the website.
Some Home Depot will take the display items because of time people have handled the tool or taken parts off so they replace it with a new one just to make everything look nice but there's nothing wrong with the tool. You can get these tools at big discounts you just need to ask. Last year I picked up the husky double stack black toolbox that goes for around $1200 dollars and paid $200 dollars for it. I didn't even make it to my truck before someone asked what I was going to sell or keep it. I sold it made $100 bucks yes could have made more but most people would have done the same thing if you know what the story was. When people lose almost everything just because you score a win win doesn't mean you shouldn't help out someone else. But basically it pays to ask the manager of each department if they're getting rid of any display because I've paid $2 and $5 for Ryobi drill bits and tips. Good for throw away even if you use it once and I'll take a picture of anything right now to show you if you don't believe me.
This past Thursday I purchased a chamberlain opener for a customer from Home Depot and installed it right away. Once installed the opener didn’t program the limits. So I called chamberlain to troubleshoot. Well it turns out that the manufacturer date on the box and on the unit we’re off by a year which means someone carefully swapped out head units and put the box back together. I went back to Home Depot and purchased another opener for my customer and swapped the max head out and put it in the box. I took that opener back and told Home Depot what happened and asked to give me a better opener than the one I purchased for the extra time spent going back and fourth. The cashier was very nice and told me to go get the one I wanted and come back. So I got the opener that was only about $45 more than the one I originally purchased but it was worth it knowing that Home Depot’s employees have integrity and is doing right by their customers.
I don't know if you have mentioned it before...but HD also has a discount for active military and veterans it's a 10% discount on pretty much every purchase
I don't know if you have said this before but if you verify in the app through ID ME you get a veterans discount code in the home depot app for 10% every time you shop online or instore.
Registration of Ridgid tools is smart. My 2.5 year old table saw was not working well. I took it in to home depot and ended up getting a brand new replacement because they couldn't fix it properly. It was fully assembled and tested.
I asked the tools manager what happened to the Ryobi lithium batteries they had last week as singles but this week they only had doubles. He agreed to give me a $20 discount on the double pack. Love that store.
I’ve worked at HD in hardware for 3 years and now returns (service) for the past year. Stores don’t have to match their own website prices. Our store does not. I especially won’t if you’re going to be rude, roll your eyes, tell me you spend a $billion every month, lose your temper, and so forth. Not all stores repair tools. Nor do all stores rent tools. Shipping times are estimates. Not written in stone. PayPal has better deals for paying over time than the HD credit card. Any purchase $100 or more. If you want a discount on a tool, ask the hardware associates. The margins are higher on the associated items like drill bits, saw blades, etc. You’re more likely to save on those items. If a tool is leaving the store and is inactive you can score big on the display tool provided all the others of that tool have been sold. In other words, if that’s the very last tool. Otherwise displays are never sold. You’ll need a store manager for that one.
Another point on the online vs. in-store price. If the online price is cheaper, you can pull out your phone and order it online for in-store pick-up, wait for them to pick it for you and pay for it right there. I have done that myself before.
I have the Home Depot credit card, specifically for using at my job. Our store owner lives out of state, so we do a lot of small maintenance and repairs ourselves. Lights need replaced? Buy them on the credit card, get the cash back, pay it off, improve my credit without spending my own money!
Ive watched way too many of your videos so I know your voice. Image the shock when I watched a video of the Massca M2 Pro pocket hole jig on HD website. Am I crazy or isnt that your voice on the video of the tool! Branching out I assume. Great job, keep it up. At 69 your teaching me a bunch.
A few years ago we did a remodel for our master bathroom & bedroom we used the HD credit card on a special 2 years 0 % financing on anything $299 dollars or more. We used the card to buy $ 2,000 dollars worth of gift cards. That way we didn't have to plan out ever thing we might need and try to store it. And financed it all for 2 years interest free.
There is one thing, some might find handy to know. And I'm not sure (can't remember at least.) if you've mentioned this in another Home Depot video or not. But Home Depot offers, pro pricing programs for pro's. The more you buy the more you save. And with over 4000+ products that qualify, you can save money. And it's free to get set up as a pro. I mean if you buying a couple things here and there. It may not be worth the time. But if you building a deck, or a pergola. Something fair sized signing up could save you quite a bit. And that's what the pro thing at HD is all about. Saving time, saving money. They have rewards for pros, parking spots for pros, purchase tracking. And they also have "Pro special buy of the week." Which can some weeks save you 20% per sq ft on tile. Anyhow there's a whole lot. You can simply walk up to the pro counter and talk to them. Let them know what you're working on, and ask. For example, "Hello, I'm Brent, how are you? Well my wife and I decided to do some work around our home. So this weekend, I'm adding a walk-in closet to our master bedroom. So with all that said, If I sign up as a pro, could I save money on this closet addition by doing so?" It never hurts to ask. That's all I'm saying. And as Matt says, be polite. let them know what your building, working on, and see what they suggest. Anyhow thanks for reading. Sorry about the novel. Good day, and God bless! Much love.
Tip: If you are pricing out a big project, shop around. Take your lowest estimate to the Pro Desk which might be able to meet or beat the price. Then charge it to your HD cc where you can get up to 24 months 0% financing. Just make sure to pay it off in full by the end of the promotional period.
I've been a pro member for probably 6 or 7 years now and also have a HD credit card. I regularly get coupons for 10% off or 24 months no interest. However, for the past year or so they have been making it harder and harder to use those discounts. They keep raising the minimum purchase limit, coupons can't be combined with anything else, etc. It's really frustrating. The other thing I have noticed is they always send me a 10% coupon *right after* I make a large purchase. I'm not sure what the threshold is but it seems to be around a couple hundred $$. I'm really fed up with HD and Lowes. I wish there was somewhere else to shop. But alas, I am pretty much stuck with these 2 choices. Bonus tip. Don't buy Ridgid tools anywhere except HD if you want the lifetime warranty. They will only honor if purchased at a HD.
I appreciate your "Be Nice" attitude and if they say no, be ok with that. Far too many people are mean, manipulative, and downright rude to the folks working at stores these days. Just the other day I was returning something at Lowes and this guy in front of me was returning a screen door and getting a different one or something and he not nicely asked for a discount because of the hassle. That really irritated me! Just be a good human being and thank the Lord you have the ability to DIY things!! One day I walked out of Lowes to a guy failing to strap a storm door to his roof. You would die laughing if I told you how he was doing it. Anyways, my wife and I stopped and I taught him how to work the ratchet straps and helped him strap it on. Funniest quote by him to my wife? "Oh wait, I just realized you don't even work here!!" HAHAHAHAHA!!!
Sir, I really enjoy watching you telling about products, tips, and like commercial. If your not getting paid for your knowledge, you should. Your better than Tim the tool man Taylor!!
I've never seen or heard of anyone getting more than $500 as an initial credit card limit from Home Despot. I know when I bought my Husky tool workbench which was $425, the $500 wasn't enough to cover tax AND shipping by a whole $19 even after their $50 off was applied, and when I called and asked for a mere $20 limit increase... Home Despot literally told me NO! $20 to cover the tax & shipping difference. So guess how much I shop at Home Despot now....
Here's a tip for ya - The HD credit card. if you go in store and spend more than 1k. you can ask if they can bump you to 12mo financing. Spend ~1500 or more you might be able to get away with 18mo. 2k or more can get you 24mo EASY. all they have to do is get manager approval and call in. And remember. You attract more flies with honey than you do with vinegar. Many will be more willing and even excited to help if you're nice! If you're a crab you will not get what you want, at least not easily.
Loving the videos for a long time now. Was wondering if you can make a video for a strong book shelf that can hold a Langer amount of weight. ( board games)
We absolutely have a Home Depot credit card! We get so much credits and bonuses because of it. I think I've gotten at least $500 in store credit thus far
I just had the same issues with shipping an order from Home Depot , I did online chat complained about how long the order was taking and the incorrect order tracking information and they gave me a 25% refund on my order.
Tip for veterans home depot now gives a 10% discount to retired,active, disabled veterans on on line sales. You just have to resister with home depot and then you can get it when buying on line . They did not used to give the vets discount online but they do now. Lowes also offers discount for all vets of 10%. . You have to ask to get this discount at home depot to get the discount they won't give it unless you ask.
My wife recently learned they can re-tint oops paint. They know the formula used to make the original tint, so they know what to add to make the new tint you want and will tint it for free.
Actually we don’t price match online. We can price to other stores but we don’t price match online. The reasoning for that is because the company wants more people to order online
Before I order, I go to my credit card portal and launch the Home Depot from inside. Not only do I get cash back from my card but usually, i get another few % off as a rebate once i receive the item or pick up at the store.
My Home Depot hack is to check all the other stores in the area, and if one of the has what you’re looking for on sale. Home Depot will bet the price by 10%. So you can get another 10% off another store sale price.
Great info as always, thanks! I actually discovered the tool rental today when I went online to rent a truck for this weekend. So I'm just curious...,has anyone ever actually used that service outside of something impromptu like you were there buying something at the store that you needed to take home and a truck was available because I ren have tried repeatedly to rent the truck and its always @all booked up"...fair enough....so today it wasn't last minute but we need it for 75 minutes Saturday and everyone we called said toy couldn't reserve any of them. Now that makes sense, it's for customers who make a purchase but I have to say the website leads me to believe it's a quick rental when you need it and some of the places pointed us back to the site until finally someone said, "n o. You have to just come by and get lucky". Honestly I'm still confused. It's not like there's just one truck. Im fine with the van but it feels like they kind is advertise it so im wondering if anyone has ever been successful with that. This was way too long but I'm so tired and I can't see worth a damn so apologies on that (no I wouldn't be driving. Lol).
The one thing that keeps me away from home depot is how they give military discounts. With Lowes all you have to do is give them your phone number at the cash register, they look you up on the computer, and then apply your discount. This takes seconds. With home depot, you either have to sign in on the website with your phone or use their app to scan a bar code at checkout. You cannot save the barcode to your phone because they change it all the time. This is a major inconvenience because half the time I get errors and/or have to log off and back onto the website to refresh the barcode. So I just stopped going there.
