20 minutes with Accor's Chief Digital Officer 

Today, we spend 20 minutes with Alix Boulnois. For 8 years, she held various high-level positions at Amazon before joining Accor as the Group's Chief Digital Officer.
We were able to discuss the behind-the-scenes business that she experienced in the USA, her relationship with failure, her management style, and the new technologies that her teams are working on within the Accor group.
More info on Accor and their goals: link.influxcrew.com/Accor_Rom...
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CREDITS:
Author: Romain LANÉRY
Director: Valentin BRIAND
Producer: Thomas CARTERET
Editor: Simon CARTIER
Camera: Quentin HOYAUX
Makeup: Mathilde LEROY
Sound: Alexis GOUILLEUX
Audio Mixing: Arnaud PLUVINAGE
Co-Production and Agent: /influx - romainlanery@influxcrew.com
Chapters:
00:00: Introduction
02:57: Her journey: from Amazon to digital transformation of the Accor group
06:02: How technology enhances the customer experience in hospitality
10:46: Using technology for large-scale employee training
15:49: Learning from failure: the mindset difference between France and the USA
17:20: Collecting customer data to enable micro-personalization
21:25: The future of frictionless payments in hospitality
24:42: Her opinion on consumer adoption of cryptocurrencies
26:21: Her advice for those wanting to launch new projects
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