A Great Set of Insights Prof Jeanne Ross. The changing face of organizational change in the context of "digital" and "digitized" well explained. Most of us should be aligned with your framework especially in terms of accountability. Looking forward for your next episode with post pandemic factoring in this space. Thank you again!!!!!
On the question (22:00-22:34) related to ultimate P/L ownership; operational (e.g., enterprise) change management implementation and product/service/rollout of (technology/engagement) solutions, CIO might want to deputize (chair) a “tried stone” group (consultancy employing an accountability/responsibility governance matrix) to get the job done.’ Project risk rationale: LOB heads often engage (playing who will be king of the hill) in ‘at the end of the day’ dynamics.
