In this #ZKast I talk to Mike Wallace, America Solution Architect with @amazonwebservices at #customercontactweek in Las Vegas
In the week, Wallace shares his thoughts from the show. He also talks about the impact of artificial intelligence and the impact to the agents
He also talks about the refreshed Amazon Connect Workspace and other new features
For more information on Amazon Connect, see:
aws.amazon.com...
@amazon #cloud #CCaaS #contactcenter #AI #GenAI
6 окт 2024
