21 Touchpoints On Your Customer Journey Map 

Learn 21 touchpoints on your customer journey map so you can design an experience to shape perceptions at every interaction.
✅ FREE PRO BRAND STRATEGY BLUEPRINT:
brandmasteracademy.com/brand-...
By the end of this video, you’ll have a detailed overview of the touchpoints on your customer journey map so you can design and experience at every interaction.
First, we’ll discuss the old way and new way of branding and the importance of brand strategy when it comes to appealing to your target market.
Then, you’ll learn how every touchpoint represents another opportunity to hook your audience and influence how they perceive your brand.
Then we’ll jump into all 21 touchpoints which include:
[+] Advertisements
[+] Social Posts
[+] Video
[+] Mobile
[+] Website
[+] Podcasts
[+] Direct Mail
[+] Email
[+] Blog Posts
[+] Workshops
[+] Webinars
[+] Support
[+] and more…
This video will leave you in no doubt that customer journey mapping requires a well thought out brand strategy which aims to shape the mind of the audience as every single touchpoint.
0:00 21 Touchpoints On Your Customer Journey Map
2:02 Touchpoint #1 - Advertisements
2:11 Touchpoint #2 - Social Posts
2:20 Touchpoint #3 - Social Engagements
2:31 Touchpoint #4 - Video
2:50 Touchpoint #5 - Mobile
3:02 Touchpoint #6 - Word Of Mouth
3:30 Touchpoint #7 - Website
3:45 Touchpoint #8 - Podcast
4:00 Touchpoint #9 - Environment
4:18 Touchpoint #10 - Packaging
4:32 Touchpoint #11 - Direct Mail
4:42 Touchpoint #12 - Lead Magnets
5:02 Touchpoint #13 - Emails
5:24 Touchpoint #14 - Blog Posts
5:39 Touchpoint #15 - Business Cards
5:53 Touchpoint #16 - Invoices / Proposals
6:07 Touchpoint #17 - Discovery / Consultation Calls
6:21 Touchpoint #18 - Workshops
6:41 Touchpoint #19 - Webinars
6:58 Touchpoint #20 - Deliverables
7:17 Touchpoint #21 - Customer Support
#customerjourney #brandstrategy #brandtips
---------------✅ FREE BRAND STRATEGY RESOURCES ✅-------------------
✅ BECOME A BRAND STRATEGIST
Our flagship training “Brand Master Secrets” - Everything you need to become an in-demand brand strategist, raise your expert profile and grow your branding revenue and business.
brandmasteracademy.com/brand-...
✅ FACILITATE BRAND STRATEGY WORKSHOPS LIKE A PRO
Learn the techniques, systems and delivery tools to develop brands WITH your clients, to build brands they believe in and are invested in.
brandmasteracademy.com/brand-...
✅ INSIDE BRAND MASTER SECRETS
brandmasteracademy.com/brand-...
✅ BRAND MASTER ACADEMY
The brand strategist training ground
brandmasteracademy.com/?...
-------------- ✴️ LEARN FROM OTHER STRATEGISTS IN THE COMMUNITY ✴️ -------------------
✴️✴️ BRAND MASTER ACADEMY ON SOCIAL
Instagram - / stephenhouraghan
Facebook - / brandmasteracademy
Linkedin - / stephen-houraghan
RU-vid - / @brandmasteracademy
Twitter - / brandmasteracad
✴️✴️ JOIN THE FACEBOOK COMMUNITY
/ brandmasteracademy
Join in the conversation with other experienced and budding brand strategists to enhance your brand-building systems.
✴️✴️ EXCLUSIVE TIPS & TECHNIQUES
brandmasteracademy.com/subscr...
Get on the list for exclusive brand strategy tips and techniques
--------------- 🎧 LISTEN TO THE PODCAST 🎧 -------------------
🎧🎧 LISTEN TO THE BRAND MASTER PODCAST
brandmasteracademy.com/brand-...
---------------🙏 SUPPORT THE CHANNEL 🙏-------------------
AFFILIATE LINKS
Support Brand Master Academy by purchasing through our affiliate links.
We get a small commission with no extra cost to you.
🙏🙏 AMAZON | amzn.to/30JtFmU
🙏🙏 DESIGN CUTS | bit.ly/3cyGPso
🙏🙏 EPIDEMIC SOUND | bit.ly/3cyGPso
🙏🙏 WEBFLOW | webflow.grsm.io/bma
🙏🙏 CONVERTKIT | convertkit.com/?lmref=R3KyAw
🙏🙏 AWEBER | bit.ly/3rWpzDR