Hi, tried to run the script on my pdi for use case 1 but its throwing error (can not read property ‘Sys_id’ on line 3 of the code as a result not populating ‘parent_incident’ field & unable to create a child incident.
@@techwithpri Hi Pritam, here is the code with condition in the 'condition' field as "(current.priority==1)&&(current.assignment_group==gs.getProperty('getNetwork'))" var C_childincident = GlideRecord('Incident'); C_childincident.initialize(); C_childincident.parent_incident = current.sys_id; C_childincident.caller_id = current.caller_id; C_childincident.short_description = current.short_description; C_childincident.assignment_group = gs.getProperty('getNetworkCab'); action.setRedirectURL(current); CCIncident.insert(); Thanks much!
Hello, I really like the way you teach ServiceNow and on many instance I have used your video to solve my issues in ServiceNow. I would request you to make a video about Service Catalog. I know it's a very challenging topic, but I would be really interested in learning it from you.
Its my pleasure 😄😄. I already have 3 videos on Service Catalog in my ServiceNow System Administrator playlist. 1. ServiceNow Different components of Service Catalog. 2.ServiceNow Order Guides and Record Producer. 3.ServiceNow Create Iphone 14 Catalog Item using Catalog Builder. Here is the playlist link - ru-vid.com/group/PLe4QSsKLT0SZsLgx2f-tthW_lzBnFpsQ2 More advance video on Service Catalog will come soon 😇😇. Let me know for any concern ..keep watching and keep learning 👍👍
