More than a quarter of a million E-ZPass transponders were not detected on a busy stretch of the Ohio Turnpike earlier this year, according to the agency's own data. But when 3News asked for updated information in the face of customer complaints and safety concerns, the Turnpike responded that new info isn't available.
Duane Tehoke enjoys life on the open road, whether in the car, his truck, or one of his motorcycles. He looked over months worth of bills from the turnpike with 3News Investigates, showing numerous issues and frustrations.
"Most of the issue is either entering the Turnpike or exiting the Turnpike," Tehoke explained. "It will not pick up the E-ZPass."
Tehoke has had problems he says started around April of this year, the same month the Turnpike unveiled its new toll collection system, headlined by four new "mainline toll plazas." One of them is in Northeast Ohio at plaza 211 in Trumbull County.
"I started noticing an exorbitant amount of replenishment fees that was not there in the past," Tehoke detailed, showing where his account was charged incorrectly. "That's when I went back online with my account to see what was happening."
The E-ZPass bills tell the story: charged for trips he didn't take and miles he didn't drive. In several instances, Tehoke was charged extra when his transponder didn't register as he was entering or exiting the Turnpike.
He estimates it's happened at least a dozen times in the last six months alone.
"It's been a lengthy period and it just keeps happening," he said.
Peter Fleischer reports --
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15 окт 2024
