[4K] Cliffside Natural Luxury at Umana Bali's (Partial) Ocean View Villa (Full Tour)

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I stayed in an Partial Ocean View Villa at the Umana Bali, a member of Hilton's LXR Luxury Resort Collection for one night before my trip back home.
Overall, I had a good stay. However, numerous issues with bugs/insects being in the villa and the response from the hotel deter me from recommending this hotel. Reflecting on what I said in the video, I do think it is reasonable to expect a hotel of this caliber to ensure there are no bugs in the room upon arrival (much less in/around food). When this does happen, I expect a 5 star resort like this to have some sort of service recovery (I received none at all). There wasn't even any follow up phone call or check-in from any staff at the hotel.
While most bugs aren't dangerous, I do everything I can to avoid being bit by mosquitoes in Southeast Asia as I have gotten dengue fever before (a potentially fatal disease spread through mosquito bites) so seeing mosquitoes in the as I arrive in the room is unacceptable.
It is a beautiful property though, and if you can get past the bug issues the resort itself is a nice, private place to relax in.
Thanks for watching!

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Опубликовано:

12 фев 2024

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Комментарии : 7

@landflame 2 месяца назад

.... exactly the same room I stayed in with my parents last May

@nathaniellee6664 4 месяца назад

Thanks for the video, I've been thinking about visiting Bali and have had some trouble finding the best resort for me. Do you have a blog by any chance that I can also read through?

@IceIcelce 4 месяца назад

Yeah these are pretty fair complaints. I suppose in overcrowded Bali these this is a nice quiet oasis but at these prices I’m sure there’s better value to be had elsewhere. How did you book this? If I booked this via Impresario and had Diamond status I would be extra annoyed and I heard of similar things happening at the Conrad. Was there at least a paid upgrade option? Otherwise I guess I would just book the Alila next door. Also regarding LXR it’s a mixed bag but there’s definitely a few good ones out there (Zemi, Seychelles) but definitely quite a few meh ones.

@GlennTedja 4 месяца назад

Thanks for your comment! I appreciate your insight. I actually booked with an Amex Aspire Free Night Certificate. I agree, I'd be even more disappointed if I was on an Impresario or FHR rate. I wasn't offered any paid upgrade but I also didn't inquire if I could pay. I haven't stayed at Alila nor do I know much about it, but in my experience Hyatt properties (especially in Asia) are extremely generous with their upgrades, often making space in premium suites when the standard suites are unavailable, a complete opposite to Hilton. LXR is interesting. Hope to see more from it in the future as it's still a pretty new brand. Thanks again for your comment and thanks for watching!

@corinnahughes3053 3 месяца назад

Would you prefer to stay here or at the Andaz?

@GlennTedja 3 месяца назад

If money was no issue I would still prefer the Umana Bali, but keep in mind Andaz is 1/3 the price of this hotel. I would choose the Andaz if price is taken into account. I am someone who enjoys less crowded properties.