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5 Steps DMAIC Overview | Green Belt 2.0® Lean Six Sigma | fkiQuality HD 

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DMAIC: Define-Measure-Analyze-Improve-Control, is the Six Sigma problem solving method.
0:42 - Define Explanation
3:33 - Define Summary
4:00 - Measure Explanation
7:48 - Measure Summary
8:14 - Analyze Explanation
11:42 - Analyze Summary
12:08 - Improve Explanation
15:43 - Improve Summary
16:08 - Control Explanation
18:55 - Control Summary
19:21 - DMAIC Summary

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3 июл 2024

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Комментарии : 113   
@mattmack8103
@mattmack8103 Месяц назад
As someone with experience in sales, account management, and business development, I found this video incredibly valuable. Mr. Francisco Pulgar-Vidal did an excellent job breaking down the DMAIC methodology into digestible chunks, making it accessible even for beginners.
@BeatriceDosu
@BeatriceDosu 28 дней назад
Great and detailed overview of DMAIC. You made it easy to comprehend the topic. Thank you Mr. Pulgar-Vidal.
@user-yz5cw5st5b
@user-yz5cw5st5b 8 месяцев назад
Thanks so much for breaking it to in a simplistic way. I appreciate the part where we saw the Deming Principles being applied to the work environment.
@johnoconnor6815
@johnoconnor6815 4 года назад
Excellent explanation of DMAIC. Mr. Francisco Pulgar-Vidal was skillful in taking a complex process and broke it down into very easy to understand components.
@colleendriscoll6934
@colleendriscoll6934 4 месяца назад
I thought of so many situations that I could apply these elements to in the department I've worked in for the past 11 years. I really enjoyed the overview and took feverish notes and screenshots. I'm looking forward to learning more in class and applying what I learn outside of class.
@JamesBehn-pl4li
@JamesBehn-pl4li 28 дней назад
Great overview of DMAIC. Also learned several additional acronyms from video (e.g. CTQ, VOP, VOC, PT, LT, VA, PCE, DPMO, PDSA, etc.) I look forward to the rest of the class.
@Adam-fd6qp
@Adam-fd6qp 3 года назад
DMAIC does a great job breaking down the problem solving process. The define and measure are key to creating a scope of work so anytime spent is efficient and effective.
@fkiQuality
@fkiQuality 3 года назад
You’re right Adam, that creating the right scope is a key success factor for any project. In fact, the first three stages, define, measure, and analyze, are dedicated mainly to clarifying what is the problem and therefore what should be the scope of our solution.
@ss-fs9gz
@ss-fs9gz Год назад
Excellent overview of the 5 Steps of D.M.A.I.C. I watched the video more than once to fully grasp the concept. Very well explained and designed.
@lindakhalil3572
@lindakhalil3572 4 года назад
I agree that most problems are defined by financial issues. Gemba walks are helpful to see the problem and to hear the voice of the employees.
@margaritorios
@margaritorios 3 года назад
The phrase @<a href="#" class="seekto" data-time="1104">18:24</a> "No Problem is a Problem" caught immediately my attention, as I finished the first session of the Six Sigma class with Francisco I was wondering what to improve at my work place, as I don't see problems and there you have it! No Problem is a problem! Wow, I will keep my eyes open!
@donggunko9809
@donggunko9809 4 месяца назад
It was easy to follow even for the people who are learning DMAIC for the first time. Finding the root cause I think is one of the most important aspects. It was great to know that Francis has a similar POV. Also, I use a control chart, but never learned the background of it. It is great to see that control charts are used in the "control" section.
@christianhagner6509
@christianhagner6509 2 года назад
I love the idea of rather than focusing on finger pointing, it should be recognized that if there was a mistake made, what enabled that mistake within the process. Another is that just because you reach your goal of zero defects, your process improvements shouldn't stop there as no company is ever perfect, so there's always room for improvement. The DMAIC process will be of a high value to my job.
@GregBenz-de7nt
@GregBenz-de7nt 29 дней назад
Very good overview. I liked the Improvement section that mentioned systemic view of the solutions; a different process, organization, and technology -- creating a better way to work.
@Student-ws8wg
@Student-ws8wg 8 месяцев назад
Perfect overview of DMAIC. Appreciate the reference to improvement beyond financial measures, specifically 'a better way of working' and 'improved culture', both essential to job satisfaction.
@Ganjagoddessgrower
@Ganjagoddessgrower 4 месяца назад
This provided an excellent break out of each element of DMAIC. Understanding each piece and then explaining what the implementation will look like was very helpful.
@ryananderson8130
@ryananderson8130 2 года назад
A few points resonated with me. In the Analyze stage, asking why and not who was interesting to me. So many times we look the person to explain the error made. When this error could have been made by anyone because of a faulty piece of the process. The importance of the DMAIC process as continual and never ending also stuck with me. We need to continuously analyze our processed even in times of high performance and high quality. Having no problems is probably the first step to more serious issues down the line. We want to make stable processes and ask how long will this be viable? Small incremental changes in the improve process is very valuable. Most people accept change in the workplace in smaller easier to handle doses. This actually gives us a faster response time to many changes over a period of time.
@rlcardcollection
@rlcardcollection Год назад
I thought the video was very helpfully. It wasn't over load with information but it still had enough to give me a better understand of what the DMAIC process does and how it can help improve a company and its employees. Im very excited to start learning more.
@user-bz7wo9cg6o
@user-bz7wo9cg6o 4 месяца назад
It’s refreshing to see a process that involves taking the necessary steps to actually find a problem and solution rather than just looking at a process and changing said process hoping that it works
@patriciazuno1694
@patriciazuno1694 Год назад
Being able to break down every aspect of the methodology was incredibly helpful and done in a manner that was simple yet effective. Often times we see a problem and may bring a solution, only to find out that it was putting a bandaid on the problem and not truly fixing it. When we rush the process, we may not even fully understand what the problem is but there’s that immediate satisfaction that we crave.
@jeremyanderson2805
@jeremyanderson2805 4 года назад
To me DMAIC is the best process to use to solve problems in the workplace.
@GlennFrazee
@GlennFrazee 2 года назад
This was a helpful introduction to the DMAIC concepts that will be covered in more detail in the LSSGB class. I look forward to learning more.
@mikhailsirota9556
@mikhailsirota9556 4 года назад
Clear and thorough overview of the DMAIC process.
@Jaguzma2
@Jaguzma2 8 месяцев назад
This was a great overview video. The slide breakdown after each segment was very helpful. It was very important how the video mentioned the need to trust the workers who deal with the process or issues on a daily basis. After all, they are the true experts and affects them the most directly.
@Bittersweetdstny
@Bittersweetdstny 8 месяцев назад
This was a great introduction to the course and I'm excited to start it! I love the visuals and the quick recap at the end of each step.
@johnstanley491
@johnstanley491 4 года назад
This is a great overview of the five steps of lean six sigma projects. Love the focus on identifying the problems instead of jumping to solutions.
@kslead27
@kslead27 5 лет назад
This is a great video giving you the base knowledge and overview of the Lean Six Sigma DMAIC methodology for solving problems.
@stacieevans139
@stacieevans139 5 лет назад
This is the process I use in my job every day when we are developing new products and when investigating deviations and deficiencies. this a clear an precise description of DMAIC.
@katiedunning8276
@katiedunning8276 5 лет назад
This was a helpful review of the DMAIC process that we have been covering off on in LSS Green Belt class. Having a relatable example was also critical for comprehension, relatability, and helping us bridge a connection to our line of work. Thank you.
@frankalessi3490
@frankalessi3490 4 года назад
Very clear presentation and quick overview (as well as a study main concepts review) of the DMAIC methodology and its ability, if correctly used, of solving problems on continually improving operations. Thank you Francisco!
@sherisezynel5048
@sherisezynel5048 5 лет назад
I really liked the way that you presented this video, defining each step of the methodology, and showing the importance of tackling each part to show justification and progress.
@lesliebdelgado9666
@lesliebdelgado9666 5 лет назад
This video does a great job summarizing DMAIC. It is great to see in a summarized manner how the methodology connects across all steps, starting with the definition of the problem, the measurement (both visual and numerical), the analysis of the root causes, the improvement plan, and the controlling phase to ensure sustainability.
@julianmcdonough1590
@julianmcdonough1590 5 лет назад
This concept is orderly and creates awareness and a clear picture for problem solving. I like the incremental improvements along the way.
@hemmamistry7743
@hemmamistry7743 5 лет назад
A very informative detailed overview of the DMAIC for a beginner to Lean Six Sigma. The specific detailed explanation for each component was very helpful.
@mariaflores-tl1gk
@mariaflores-tl1gk 3 года назад
A comprehensive summary of the DMAIC system. It made me reflect on how much cooperation is needed from everybody in the organization to identify problems and sustain the changes.
@sixsigmamania
@sixsigmamania 3 года назад
I would agree. Improvement project must be a team effort. It is essencial to make improvements and more importantly to sustain them. I admire organizations that they build this kind environment. Would you agree?
@ronaldtucci6091
@ronaldtucci6091 5 лет назад
Great video, with a clear overview of DMAIC.
@adammademann4414
@adammademann4414 5 лет назад
I don't know how I missed this video a few weeks ago, but the very thorough overview has been particularly helpful as I gear up to take the Green Belt test. Having just completed the 5-week LSS GB course it was great to review the full DMAIC methodology in its entirety. Francisco does a great job of taking the necessary time to write out and provide examples of not only the 5 individual stages of the Six Sigma method, but also each aspect that make up the 5 stages.
@DavidRoberg
@DavidRoberg 5 лет назад
Good overview to these concepts. It's so critical to continue asking why to get to the root causes and not just the quick and easy answers.
@jennifersacksteder9846
@jennifersacksteder9846 4 года назад
Rewatching this video helps better understand the concepts learned in class and how it is a powerful tool to use.
@deejane6308
@deejane6308 5 лет назад
Great overview, clear explanations of the concepts.
@slee3249
@slee3249 4 года назад
thanks for the review of DMAIC. having this video helps clarify the LSS steps to solve problems.
@joshklinzing4608
@joshklinzing4608 5 лет назад
There are so many different tools out there to use to attack a problem. The DMAIC approach gives structure towards how we should plan our attack.
@oswaldox983
@oswaldox983 4 года назад
Excellent overview. Thanks for your time. !
@Kacerx1
@Kacerx1 3 года назад
Clear concept! Very applicable for any project you are working on.
@samanthadulceak7200
@samanthadulceak7200 Год назад
This was a great overview of he DMAIC methodology for solving problem. With this structured approach I am definitely interested on how and what areas make the most impact within several different industries. Just starting my Green belt course and excited to learn more.
@jeffmaes5892
@jeffmaes5892 3 года назад
The video is a great at explaining the flow of the system. From the beginning of defining what the problem is all the way through to implementing and sustaining the solution.
@EricBennionDiaryDad
@EricBennionDiaryDad Год назад
I really appreciated the methodical approach to this overview I think this will help as we start this process. I did particularly note the statement that “no problem is a problem” I find in my current organization that is a difficult concept to get across.
@JacobReuter28
@JacobReuter28 Год назад
I thought that this was a great introduction video into the DMAIC process. It went into enough detail to properly explain the purpose of the DMAIC process without overwhelming the viewer with too much information. I am looking forwards to learning more about the DMAIC process in my class.
@mremann893
@mremann893 4 года назад
Starting my second week of this class tomorrow and finally got the links, not to mention fixing my computer to work...but worth it. Going over this again and having a bit different explanation from Mr. Francisco Pulgar-Vidal helped clarify some of the course material taught the first 2 days. Well done sir!
@brigittedickey3298
@brigittedickey3298 3 года назад
I think this video was good at describing the process. It was easy to understand and I got good notes from it. The process does make sense on how to improve what you might be looking for to make better and become successful.
@Money_Co
@Money_Co 3 года назад
Very informative and educative. Love it all so much!
@BlueishNight
@BlueishNight 5 лет назад
Great review midway through the Lean class.
@jenniferb5322
@jenniferb5322 4 года назад
I have been using much of the DMAIC problem solving method which I picked up here and there without knowing a particular methodology in which to attribute it. So far, the classroom experience has made me excited to learn more and incorporate Lean Six Sigma techniques into my daily work.
@kahinazanoune4876
@kahinazanoune4876 3 года назад
This is a great and very informative overview of the Six Sigma method DMAIC. I am looking forward to utilizing this tool to solve every day and workplace problems. Thank you!
@johncastillo2881
@johncastillo2881 4 года назад
Nice presentation on the overview of DMIAC
@MarombaBR
@MarombaBR 4 года назад
Thank you so much teacher! Greetings from Brazil
@mitchellhoem2003
@mitchellhoem2003 2 года назад
This is certainly a great overview of LEAN Six Sigma. I just started my Green Belt course and am excited to learn the ins and outs of applying this rigorous methodology in the workplace. I think that many workplaces often overlook one or more components of DMAIC, especially control. Control requires a good plan to continually monitor progress and ensure the processes and solutions put in place continue to be used day in and day out. Continuing to follow up on the solution is just as important as implementation.
@nikiansell9949
@nikiansell9949 4 года назад
Good breakdown of this methodology! It was very clear and easy to understand. I would like to see more examples listed out for each phase, as well as a breakdown of the acronyms.
@ethanmarbery5974
@ethanmarbery5974 4 года назад
Thank you this was helpful!
@kennethtaylor3381
@kennethtaylor3381 4 года назад
Very theory explanation of DMAIC and its purpose and approach towards ineffective processes
@soheilbaranji8680
@soheilbaranji8680 5 лет назад
Great review. Very informative and educative. Thank you so much!
@fkiQuality
@fkiQuality 5 лет назад
Soheil, I'm glad you found it informative, this summary started when I was coaching green belts who have taken the training some months ago and needed a quick summary before starting projects.
@InternetSemplice
@InternetSemplice 4 года назад
<a href="#" class="seekto" data-time="1101">18:21</a> "No problem" IS A PROBLEM! Thx Francisco!
@mmaphefoseseni6625
@mmaphefoseseni6625 3 года назад
This was a good overview, it is like a summary of what to expect, I would recommend watching it before starting with class as it builds a good foundation. At least it did for me.
@fkiQuality
@fkiQuality 3 года назад
Hi Mmaphefo, yes, that is the purpose of this video, and it is an activity expected to be completed before the start of classes.
@1999Ashay
@1999Ashay 2 года назад
I am a recent graduate getting into the manufacturing and quality engineering and this video does a great job explaining the first steps of LEAN six sigma. I am excited to learn more on the DMAIC process and how companies implement the idea into their system. There may not be problems all the time but continuous improvement and efficiency of a process is such a important aspect to learn.
@tisafrieson2639
@tisafrieson2639 6 лет назад
Helped me to further understsmd the concepts that we were going over in class. This is a great video something that could be shared by an certified Lean Six Sigma professional with others in the organization. To further help them understand the flow of fix an issue.
@larrykraemer2577
@larrykraemer2577 5 лет назад
Very good introductory video that that gives an interesting overview of the DMAIC process. If you are starting a DMAIC project in an organization that is unfamiliar with it, this video would be a good learning tool.
@jdpatt904
@jdpatt904 5 лет назад
Understanding where you are and where you need to be is extremely important to any progress. It will greatly improve your brainstorming
@vincek6684
@vincek6684 4 года назад
Looking forward to utilizing the DMAIC concepts in the workplace.
@wesa5436
@wesa5436 2 года назад
A lot of gems in this one...
@HangarClippers
@HangarClippers 5 лет назад
Joseph Tshulos I have used the DMAIC system on several projects and it help make some major improvements
@Music1234Man
@Music1234Man 2 года назад
This was a really good explanation of applying the scientific method to improving business operations. There was a point where the speaker said 'putting the process down on paper is already a good first step because you can visually see it' and I completely agree with that statement. I am really looking forward to starting my GreenBelt class and learning more about the DMAIC process. I feel that this is very applicable to any engineering field.
@kennethmckillip3983
@kennethmckillip3983 5 лет назад
Very clear and succinct introduction to the DMAIC principles. I had always heard the Deming cycle as Plan-Do-CHECK-Act (PDCA) but I think Study (in place of Check) fits better (PDSA).
@goleansixsigma
@goleansixsigma 4 года назад
Cool video! Thanks for sharing.
@mitchzavesky4734
@mitchzavesky4734 2 года назад
About to start my GB class, seems like a great general overview of what to expect. Every company has problems, however there is a systematic way to solve those problems. Choose a problem that is solvable with the available resources. Clearly quantify the extent of the problem, so it is clearly visible, and you have metrics to compare to afterward. Determine the root cause of the problem - using the 5 Why's principle will help you actually get to the ROOT cause, instead of addressing an issue that could be caused by something deeper. Once you have determined the root cause, the most difficult task is then improving that process. Everything observed/measured to this point should put you on the right path toward determining the best way to improve, whether that be improving the process itself, the organization of resources around the process, a technology to simplify the process, or some combination. Once the improvement has been made, follow ups are necessary to make sure it is being followed and sustained. This is where you can refer back to the initial findings from the "Measure" section. And if all goes well, you have solved one of the problems your business is facing.
@stacydavis1146
@stacydavis1146 6 лет назад
I'm a bit anxious to learn more about the DMAIC process! I believe it would help out greatly with the lack of process that do not exist where I work currently.
@christopherrogers7303
@christopherrogers7303 2 года назад
I really enjoyed this video. Having a step-by-step process and understanding the action items within each step helps me attack the problem methodically. If I was to give my favorite step in DMAIC, I would lean towards Analyze - something about using data to draw narratives energizes me (I am funny that way).
@francescosala64
@francescosala64 3 года назад
Very detailed and interesting...
@Ace_theMaster
@Ace_theMaster 2 года назад
The trick is to understand if approaching and trying to solve the problem is actually worth your time. Sometimes people choose to fix a problem, which is easy to identify, and maybe quick to solve - creating a sort of busy-work mindset, instead of searching for, identifying, and tackling issues that have become deeply ingrained in your company's day-to-day activities. Of course, having continuous support from Management is key to identifying the root cause of the issue and to finally resolve it in a sustainable manner. Willy-nilly support from Management will lead to demoralization of the team and eventual collapse of the problem-solving effort by the team members.
@yunielcarmona3377
@yunielcarmona3377 5 лет назад
great video
@jimmy20090209
@jimmy20090209 3 года назад
DMAIC方法是五個步驟(定義、測量、分析、改善及控制)的縮寫,是一個資料驅動的改善循環,可以用來改善、最佳化及穩定業務流程以及設計。DMAIC的五個步驟如下: D:(Define)定義問題,客戶需求和項目目標等等。 M:(Measure)測量當前流程的關鍵方面,收集相關資料。 A:(Analyze)分析數據,尋求和檢驗原因和效果之間的關係,確定是什麼關係,然後確保考慮到所有因素。通過調查,發現因為殘疵的根本原因。 I:(Improve)改善優化當前流程,根據分析數據,運用不同方法,例如實驗設計、防誤防錯或錯誤校對,利用標準工作創建一個新的、未來的理想流程,建立規範運作流程能力。 C:(Control)控制改變未來流程,確保任何偏離目標的誤差都可以改正。 DMAIC方法是六標準差方法中的核心工具之一,不過DMAIC方法不一定只能用在六標準差方法,也可以配合其他改善方法進行。
@fkiQuality
@fkiQuality 3 года назад
Jimmy, 感謝您的評論。 我喜歡您說的那樣,DMAIC是一種改進,優化和穩定業務流程和設計的方法,並且可以與其他方法一起使用。 我更喜歡兩種方法:戴明管理原理和精益。 戴明(Deming)為您提供了基於系統的企業視圖,可以指導您了解系統上發生的變化的類型,闡明每天獲取知識的重要性,並教授如何管理人員以使他們成為解決問題的方法。
@karinabarcelos803
@karinabarcelos803 5 лет назад
Great video.
@carlostelles1264
@carlostelles1264 4 года назад
very helpful thanks
@karimerrills207
@karimerrills207 5 лет назад
From the video DMAIC a way to look at process from start to finish by determining what is the issue/problem, based upon specific measurements. Analyze those measurements then approve upon in order to gain control. DMAIC allows us to utilize all the tools we have covered in class - great culmination.
@alexissmoot6291
@alexissmoot6291 Год назад
The video hits on the key points of the DMAIC method of sixs sigma but I was surprised that it didn't cover the six sigma philosophy or statistical concept in the introduction.
@VictorGomez-fj3bc
@VictorGomez-fj3bc 3 года назад
Stages very well explained and easy to understand.
@fkiQuality
@fkiQuality 3 года назад
Hi Victor, I hope that you will feel ready to put these steps into practice by the time we are done with class.
@kabir7740
@kabir7740 3 года назад
Nice presentation sir ❤️.
@hillary6019
@hillary6019 4 года назад
I really liked the concept of PDSA, sometimes organizations will implement major change and just expect it to work as intended. Starting with smaller pieces and building up to it a more realistic approach which would promote long term change.
@michaelparks8673
@michaelparks8673 5 лет назад
The five steps are define, measure, analyze, improve and control. I think that we all use this in some form to solve problems we just don't think about it as DMAIC
@danagreene6800
@danagreene6800 3 года назад
Better understanding in DMAIC and the problem solving method.
@alejandragarza6402
@alejandragarza6402 3 года назад
Interesting to see what each letter stands for and how they all flow together and how to utilize each one
@jeffreysundwall7812
@jeffreysundwall7812 5 лет назад
Good video. I just received a 'corrective action plan' from one of our customers that follows the DMAIC format. I have a better idea of how I need to create a plan for submission.
@domingomoccia2038
@domingomoccia2038 4 года назад
DMAIC is a power tool to improve processes across the organization, removing the improvisation and establish solids steps / solution to each process improvements
@aaroncrenshaw6540
@aaroncrenshaw6540 3 года назад
After watching this video, you realize that you used some or all these steps almost everyday. Now we just need to take it one step more and use this tool to it full potential.
@nathanstratton7918
@nathanstratton7918 3 года назад
Main focus is to improve the process but the goal is how we maintain the new process
@ryannew907
@ryannew907 3 года назад
The DMAIC approach is very visible at our work. We have been changing over to a different process for where the jobs should be and how to go about them. We are now experimenting with a high volume section and a low volume section. Hoping that we will be able to keep the longer running jobs on the machine longer and sending jobs that run quicker on the low volume side. I believe it is going to help in the long run. we just have to get everyone on board.
@fkiQuality
@fkiQuality 3 года назад
Hi Ryan, I would be interested in knowing how that job split went overtime, as it should help. But I would ask is that split due to the fact that set up steak too long, which I believe is a case in your industry? If that is so, then you should look into ways of accelerating set up times so that you can still keep doing several short runs fast in a day.
@ryannew907
@ryannew907 3 года назад
@@fkiQuality we have gone in to the processes and how the work is done. I know that with a couple more people getting on board we will definitely have a better work flow.
@jasonglatz232
@jasonglatz232 5 лет назад
The second step of DMAIC Measure utilizes Gemba. I feel this is a key factor as the understanding of the work place and involving those who complete the process will provide valuable data and feedback. Then a better understanding of the measurement of data can be achieved.
@fkiQuality
@fkiQuality 4 года назад
Jason Glatz, you got a great insight here, when you observe that the personnel doing a task have challenges which can only be understood in the context of the gemba.
@davidsarabia6911
@davidsarabia6911 6 лет назад
Time proven process that is practical for incremental changes. Follow all steps for success.
@nellysflores255
@nellysflores255 6 лет назад
I think in the Define phase the most difficult thing to do is the identification of obscure issues, for this, you need to make the right questions and is easy to deviate. Reinforce the fact that that improvement is a decision a commitment to engage the organization and each member to get results and really resolve a problem, especially when you need to identify the root cause of the problem by asking the right question, Why, many organizations focusing on who is at fault, without understanding better the origin of the problem. As well the importance of once the problem is identified and solutions are defined is when the engagement to resolve the problem is tested, as the video indicates to resolve a problem you many need to implement multiple solutions.
@jabolbot9371
@jabolbot9371 6 лет назад
Nellys Flores, while the define phase is difficult I think the measure phase is also a challenge--particularly if you haven't definedncorrectly.
@bradhentz7102
@bradhentz7102 5 лет назад
In the Define step, is the starting point always the financial issue? It would seem that, especially from an employee point of view, that the problem isn't necessarily seen for is financial impact as much as a matter of how the problem/process flaw impacts one's own work. I would think that starting from the financial issue "frame" could reveal multiple process flaws...which I'm sure is both good and bad in that you can identify multiple problems but then must prioritize and tackle one at a time.
@rehams2689
@rehams2689 6 лет назад
During the improve stage you mentioned something about being able to recognize and fix something being done wrong by either a machine or human, it almost sounds like an preemptive strike, however how would you teach a programmed machine to recognize it is doing something wrong without a human there to monitor the mistakes.
@ihsanq.c5190
@ihsanq.c5190 4 года назад
🌺🌺🇮🇶🌺🌺
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