@goldschool9050 - is all the drama a cultural thing or is the organisation set up so that it creates conflicts? A lot of conflicts at work are organisationally instigated through conflicting goals, job requirements etc.
Kindly resolve the conflicts of Ukraine vs Rusia ,pelastine vs Israel and other big issues to be resolved for the sake of work peace for humanity. Very kind of you for this video thanks indeed. Keep it up. AZEEM lawyer.
@MrAB-xc9du - thanks for the comments RE the video. Resolving conflict between countries is a slightly more challenging undertaking. Better understand of the other side is always going to help in any conflict big or small.
Very informative. Conflicts come in different forms ie work related or personal/ petty issues. One occasion had one worker who disliked a colleague simply because he didnt went to university despite he is a competent worker.
Great video! Finally, something that is not "yabba dabba" (nonsense and meaningless stuff) in this area. Really cioncise and based on real experience. Very useful. Congratulations!
This was very insightful and loved the format used to provide information - I would like it to go one step further though - and cover what happens if these steps of conflict resolution are not successful? How should the conflict be escalated or referred to the next level if the conflict resolution hasn't resolved the issues?
@user-qi3ve6zq6o - this is a very good question. If you can't resolve the conflict internally within the team, I would escalate to more skilled mediators within the business or to professional external or third party mediators. It is also worth mentioning that many conflicts are not resolved because the cause of the conflict is outside of the control of the two (or more) parties of the conflict such as when organisational structures or targets produce conflict. It is super important to understand the root cause of the conflict. J
I deal with drama everyday and the only way to fix the problem is like he said follow the protocol and remove the employee from the current position and if that does not work then walk them out and problems is solved. Lots of people have set their ways and they need a realization that their behavior is unacceptable
Great video. Although I have a question: During the due diligence part when you speak to team members working around the people in conflict how to maintain the professionalism and the status of your position and appear as a nosy manager seeking gossips?
From experience, how you ask questions or make enquiries is important. Being subtle, asking questions as part of a general conversation, focusing on the work aspects all help. Even more important is how much your team trusts you. The more they trust, the more likely you will get the unvarnished truth.
I have useful infographic when tackling conflict - with more tools coming enhance.training/lm-lp/conflict-infographic-ulp009/ From my experience, anything you can to to improve understaking between the parties at conflict helps. Additionally, keep an eye out for organisational conflict (such as opposing objectives) which is the source of a lot of conflict within the workplace. J
I’m not a manager but a team coach and I’ve heard both sides involved in an intrapersonal conflict, I’ve suggested to be a mediator in their one to one too which they both agreed. But now I’ve learned from another team member that one of them is going to bring an ultimatum (“either him or me”) to that one to one. Which tells me they’re not open or willing to resolve the conflict. What would you do?
@TimSchraepen - this is a tough question to help you with without knowing the situation and people. I would suggest doing more work to do to understand and educate both parties on the other side’s position, what actions or behaviours are causing the conflict, what different options (other than "them or me") can be considered to reduce or resolve the conflict BEFORE getting them together. If one is planning to issue an ultimatum, getting them together at this point might cause more problems. Reducing the emotions and anger before getting them together would be my priority. J
Just had a situation with my managers and their lack of communication when i came to annoucing break. I was irritated because it holds up the whole damn team and looks stupid, so i tried to confer my colleague and was told a "its not serious" While i have managed to gain the store 15 more customers and my CS skills is revered. I just treat people with the respect i treat myself. What does a leader do in this position?
Im really trying to pay attention on what he is saying, which is seems very interesting and about right but this rock heavy metal music in the background is making almost impossible.
