I set the clock and the options required to operate the system and hand them the book. They can configure their own WiFi and Alexa and schedule. Most don’t want to pay me $180 an hour to stand there and push buttons.
Well, thats easier said then done. There are way too many people who won't read the manual on something new they just bought. I know people who haven't read the owners manual of their new truck or car and they have no idea about the features that are built into the vehicle. One guy I know recently bought a new Mercedez S class and didn't know where the hood release was. It was shown in the owners manual when I asked to see it but also, it was located where most of them are, under the dash on the drivers side. Some people just want to get in and drive it and refuse to learn something new even if they just spent $140,000 on it. They will look at the manual when they need it, otherwise its a surprise if its even in the glove box when they need it. What surprise me most is, after people buy stuff, thats when they decide to find out how it works and what it does.
The heat and cool cycle rates on the Sensi Touch 2 and Lite would be good to know about. I understand what they do but not the temperature differential for each cycle speed.
The A/C installer should teach the home owner on how to use the high tech thermostat,not just show them here’s the thermostat. We paid good money for a new A/C system and the installer can afford to spend an hour showing how to set up the system.
Yes, they should be required to have a teacher's certification plus manufacturer's training on every product so they can legitimately RTFM to every customer and stay with them until they understand it all.
I can see why after a hot day of installing system why they may not be interested in doing a full overview. But the fact that some of them don't take at least a moment to go over how to operate things and proper maintenance has always astounded me
All I can think about is the dumbing down of the populace. No wonder everything is getting so expensive. Leaving equipment choice up to the contractors and expecting them to read us the manuals... One of many things running up the cost of living. It would be cheaper in the long run to do a better job in the education system.
I think contractors could do a better job of educating the homeowner but I'm totally with you on the homeowner just needs to understand that contractors are not always going to go over everything anyway
@@NewHVACGuide I just have the mindset that an educated consumer is the best consumer, and that the purpose of providers is to cater to customer's specifications. I don't see the proper role of providers to be specifying for customers and then pretending to "educate" them by showing them how to operate something the customer didn't choose. I know the world has been changing, where consumers choose to know less and less about the things around them, but that's no reason to continue that path and burden the providers. Instead, the consumers should be motivated to learn how things work, how to choose, and how to accept their choices -- and stop trying their own shortcomings on providers. Ultimately, both consumers and providers are better off when the consumer makes educated choices. That's my story and I'm sticking to it!
