6 Major Changes Coming To Costco In 2024 

What do you think about the changes Costco is making? 🤔

I would like to see a senior discount on membership fees. If you go up on the fee, it will no longer be cost effective for us to shop there.

Please DO NOT buy food from China! Buy American! We're ok with showing our membership card.

Please include local farmers for fruits and vegetables! USA 🇺🇸

I like the membership, I don't mind having to show my card. It's a privilege you pay for. I do wish Costco and Sam's Club would quit buying food from China. I have to check everything I buy because I will not eat anything made in China. I have had many allergic reactions to the food from China, and I am not alone. I consider Costco to be a place that cares about people and their health. They carry a large variety of health foods. Food made in China is poison. Please research the food from China before putting it on your shelves 😊 I love Costco❤

One constant is customer support. I bought expensive automatic expresso machine that started malfunctioning after 6 months. Not wanting to deal with shipping back to manufacturer for repair due to horror stories about manufacturer support I returned to Costco and they refunded the purchase price. I do not abuse the return policy but appreciated the support from Costco.

Just don’t be putting fake ingredients in our food! And allow it to be real meat, and not a bunch of ground up bugs and stuff!

I joined because I appreciated how they took care of their employees; and, they have a generous return policy. It’s refreshing to be able to return something if it doesn’t work, without any hassle that often happens at other stores. Additionally, their providers seem to provide quality items.

I hate self checkout everywhere!

Costco is not as cheap anymore, need stick with Kirkland brands for best values, the prices are getting to High!

I want to see all the local warehouse items shown in their app with prices so I know what’s in stock at my local store.

Provide Handheld scanners for customers to use at self-checkout. It makes no sense to lift items out of a cart to scan then put them back in the cart. I like to load items with the bar code up and hand scan which is faster and easier as I do at Sams.

I think that only members should shop at Costco for all services and products. Why else have a membership? Yes, it takes a couple more SECONDS to confirm my membership, but I think that is not cumbersome. I appreciate that Costco is trying to maintain the membership barriers and if someone wants to eat at the snack bar or shop, they can BUY a membership. thanks for a great store.

Honest people will always be inconvenienced by the dishonest. Unfortunately for us honest individuals, dishonesty is on the increase.

I don’t mind the changes and it is fair that we members that pay for memberships should have the exclusive rights to purchases and nonmembers need to purchase a membership if they want to shop at Costco period.

I never complain about extra security!

I don't mind the extra security at all. I don't understand the people who are complaining. Geesh. I appreciate not letting non members into the store at all.

Love the quality products Costco sells at good prices. Not interested in cheap goods at cheap prices

I’ve been a Costco member for more than 20 years. My local warehouse has been plagued with hoards of non-members who clog up the checkout lines for years. Members have ALWAYS been required to present their card to employees to enter the warehouse. They installed entry scanners six months ago. It takes two seconds to use the card scanners. (It does NOT take as long as a customs line at the airport.) The card scanning saves time versus being stuck in line behind non-members or card sharers who muck up checkout for every member waiting in line behind them. Don’t have a membership card of your own? Go shop at Walmart. The membership cards BELONG to Costco. Period. Read the membership agreement. It can be revoked at Costco’s discretion.

Ive always had a great experience at Costco! There employees are always upbeat!

I like them checking the membership at the door. I think all stores need to adopt this rule. With so many shoplifters and undesirable people entering and currently in the country it’s like one of the few places left that you’re not watching your back/ bag every few minutes.

I wish our voting laws were as strict as Costco’s requirement to shop there.

Been a member for over 30 yrs. I applaud the added security. As retirees we don't purchase as much as before, but many essentials are cherished.

I work at Costco in one location that is in Anchorage Alaska, I honestly think that showing off the membership is a good idea because a lot of people that are not members were stealing or try to steal from are warehouse. I know is a inconvenience for some of the members but also help us to get a little bit more control of who’s coming at our warehouse.

Costco makes much of its profit from membership fees. The $60/year fee seems reasonable to me; if one qualifies for the Citi Visa Costco membership/credit card, and a person takes advantage of the 4% off gasoline; the 3% off restaurants and travel; the 2% off Costco in-store and online---it seems to be to be a real bargain. (Other discounts: car buying, checks, travel, car rentals and many more.)

New policies on showing card are welcomed and needed.

Not the greatest idea to raise the price on membership its to high as it is

What about the pharmacy customers? They don’t have to be members. How do they get in the door?

I recently bought a car thru their program. Wonderful experience, hassle-free, and saved money, too.

I don’t mind the extra scanning and/or looking/checking membership cards. We pay a fee to shop there and it’s not fair/okay for people who didn’t pay to come and get the discount we get. It’s like any other warehouse. It’s what makes Costco like any other warehouse different from other grocery stores. I don’t understand why people complain about paying a fee to shop there if they don’t like the fee. Then don’t pay and shop somewhere where there isn’t a fee. Also those are the rules we agreed too. As far as prices, it does suck a little bit but it’s to be expected after so long. They can’t keep the prices down when it’s going up literally everywhere else, even with the manufacturers. They’d lose money and go out of business then we’d all be sad and upset and would have rather paid a bit more then never have a Costco. It’s just another thing we have to be aware of and watch prices and our budgets. I overall still enjoy shopping at Costco and will continue to pay for my membership.

They had chocolate ice cream at the food court for about 2 weeks then it was gone. The ice cream was fantastic. I don't know why they got rid of it, I want it back!!

I hate the new plastic bags for their rotisserie chicken. The hard plastic containers were easier to see if the chicken was over cooked and to serve and store in the refrigerator. Bring back the containers.

I've never minded showing my card/ID. I get a cold drink on the way in. I know I'm going to be there for a while.

IM GOOD WITH SHOWING/SCANNING MY CARD, IF YOU WANT TO SHOP THERE, GET A MEMBERSHIP....OR shop somewhere else, your choice. GET RID OF THE COOKIE, AND BRING BACK THE CHURRO

Went today…prices are skyrocketing!!

I can see a danger in changing everyone in leadership at roughly the same time. I would rather have seen each person introduced in their prospective roles on a two or four year handover. Too much changes in a relatively short period of time seems like a recipe for disaster. Each with its own set of responsibilities and challenges. Communication is imperative for these changes between the parties involved.

Please get to the point!

I keep trying to tell them women come in ALL sizes - not just small and medium.

I see no problem with costco 2024

Need discount on senior on fix income monthly. Trying eat healthy.

Costco's changes include low quality products especially in the footwear dept....Fila is a garbage brand and whatever happened to their Kirkland boots? I asked their buyer years back how come and they responded with we couldn't get the price we wanted and I told them that was a mistake and would've paid more for them as they were very good quality and bought them every year or so...I noticed their overall quality of products has gone down...I would gladly pay more for better quality.

Costco needs get customers input they one’s makes there business. 😊❤

I’m unhappy with the new packaging for the roasted chicken. It is a plastic bag instead of the tray and cover. It’s near impossible for the staff to put the chicken on the bag without getting juice all over the bag. And, it’s impossible to remove the chicken from the bag without making a mess. 👎🏻👎🏻👎🏻

Make the Costco cards RFID, make the lines faster. Don't mind presenting the card. Though, I'm don't know about those shady celebrities that were featured.

The ONLY thing Costco gets wrong is their checkout process. The hardest thing to do in a Costco store is to GIVE THEM YOUR MONEY! From a company standpoint, the easiest thing to do in your stores should be to TAKE THE CUSTOMERS MONEY! Instead you have to stand in long lines to pay. I’ve literally walked out of stores after seeing the long lines. The other thing that would improve customer flow is to open earlier. Opening at 10 AM is ridiculous. Most people like to run errands early and waiting until 10 AM is a complete inconvenience. I have both a Sam’s Club and a Costco membership. Sam’s opens at 7 AM and you can use an APP to Scan-As-You-Shop. I only got the Sam’s Club membership for the times I just don’t feel like dealing with the frustrations that come with shopping at Costco!

Prices are really increasing, it's not so affordable anymore on top of the membership fee...

I was buying a 10lb bag of boneless skinless chicken breast to put in my dogs food and the checker was telling another worker that the chicken was probably ostrich because it was so big. That made me sick. Makes me wonder what is it really . I’m going to find out. Now I don’t trust them. The guy should not have said anything at all.

On my last Costco run, I picked up the new turkey sandwich at the food court. SAVE YOU MONEY.

Yesterday I paid almost $7 more for renewal membership IN PUERTO RICO

They recently opened a Costco near us. I've been with Sam's forever since it was our only option. However for the price, the Sam's membership gives more benefits. I can't justify the expense of both and for the few items I can't get with my existing membership, it also does not justify the expense. I'm a disabled senior and curbside pickup is crucial for me. That is the one major thing Costco does not offer. The other is free shipping. I can get a lot of items delivered from the local store for free, and everything else comes via FedEx for free. Only fresh food has to be picked up (via curbside so I don't have to fumble through the store on my cane). Plus I can see local "in stock" status before I order. Also I get cash back annually without needing a store branded credit card. Costco is the opposite - you have to have their charge card and premium membership for the best cash back.

Why haven’t you talked about Costco moving items around the store????????? It’s the most frustrating thing I deal with during my shopping trips!!! I know it’s a marketing strategy but it pisses me off!!!!!!!!!🤬

Scanning going in is a no-go for me. I cannot imagine standing in the summer heat of Las Vegas region. I’ll pass.

It’s a private club and you should not be allowed to enter without a membership. It’s not fair for none members to stop for free. Show your card. In Australia and china they don’t play you must have your membership card to enter.

Two complications: 1. A non-member receives a gift that a member bought at Costco. Try returning the gift! 2. Costco gift cards should probably be discontinued as giving such to a non- member is a hassle for the receiver dealing with Costco’s attempts at exclusivity.

I agree you pay for membership, and appropriate to check if to many people are abusing, it’s sad we have a world that people continue think the are entitled to and lack accountability.

The first thing Costco did that I didn't like was discontinuing cash back. This has forced me to go to other stores when I'm going to be needing cash. If I'm on a trip, this can be very problematic. Next, was the elimination of the deli mustard and the onions for my hot dogs. I understand that you can ask for onions at the counter and they'll give you a little cup. I'd probably need two. My daughters dislike the discontinuing of the supreme pizza at the deli. We used to stop at the deli almost every time we shopped there. Now, it's maybe 1 out of 20. That's only for my daughters. They make do with what is there. We are pretty big ice cream consumers. We really like the Nestle variety pack. It's amazing how seldom they get it in. Why would Costco's be preferred? The ice cream sandwiches, cones and bars are larger than you get in the supposedly same pack at any other store. The self-check is our preferred way to check out. I don't know if Costco is getting value out of them. We have six scanners at the self-check. There is one employee at each pair and at least one other employee checking cards or pre-scanning items in the basket. That last is a big time saver and should be used much more.

My wife and I dumped costco membership when the kids left. We have no need of massive quantities of anything anymore. Not to mention there is no costco near us and so it cost too much in gas to shop at one and while we live in suburbs we don't live in the country where there will never be one.

I was surprised and disappointed to learn recently that Costco stopped offering the strawberry ice cream cups at the food court. They were so delicious and much better than any local retailer Dairy Queen Baskin Robbins, etc..😒

Not a fan of the new policies 👎🏻

I am so disappointed that the section of books has shrunk. I have relied on Costco’s selection of affordable novels for several decades especially as the prices increase steadily across time in book stores.

I have two complaints, self checkouts. I don't work there and am not trained as a checker, If I make a mistake, that would be called stealing. Second, just built a brand new store in my area and I still can't buy diesel at my store. Research shows very few stores sell diesel.

I like Sam’s club scan and go app better the going to Costco I do have both membership me and my wife that it would be great to have a Costco closer to us but end the end we like Sam’s better

Costco you’re good bad and have ugly moments according to customers and comments here. For me, not being able to run in quickly and run out are an unnecessary and unacceptable. These days lines need to go faster. It’s like everyone SLOWS down the minute they get there and cashiers are SLOW!!! Pain in the time slot, AND I’ve never gotten out of there in less than an HOUR! It’s so big lines forever 20 minutes often 30?!?! It’s an ordeal I wish they’d address then I’d renew. And now I have to READ where it’s from on every item to see if made in CHINA🥺😳🥵when will anyone in this industry stop with foods made in China??? Poisons, lead, insecticides, RECYCLED BURNED OILS! I mean really?!?! Bah I’m done! 🤔

Why don't you let single cardholders share a second card with a friend or relative like Sam's Club? Single Seniors are hard pressed to pay the more expensive price you charge. Or you could have a singles card and a family card. As a single, I pay more per item than families due to my paying a higher membership fee. It's just like our library in an adjoing county - $65 for one or $65 for a family of ten or more. Where's the justice in this?

I would like to see a concerted PUSH for more recyclable containers of fruits and veggies (apples are now packed in cardboard boxes!), but the Compari tomatoes and berries continue to be in hard plastic (but mostly not recyclable) containers. With Costco's buying power...I would hope they could be a vanguard in the quest for more cardboard of some other very recyclable containers for bakery products, etc.

Sam's Club lines are shorter, Scan and Go means no lines, and parking is WAY BETTER than Costco... MUCH less crowded at Sam's

I quit going to Costco, not because I don’t the products,buy out Costco has terrible parking, and long lines. So much easier for me to go to Sam’s, and do scan and go, parking is so much better, I had both cards, but haven’t used the Costco in almost a year, so not renewing again.

Bring back the churro and replace Pepsi with Coke products.

Over the past 2 years, crowds with self-checkout lines spanning the length of the store in Winter Park, FL is the reason I quit Costco last year. Parking is almost impossible, too. I've tried various days and different times of the day. FWIW, actual photo IDs were not checked at the door.

Ok, I’m not trying to be mean hear. But am I the only one seeing Louie Anderson in this video?

I'm fine with the added security of scanning our cards to enter as well as showing my card with picture at self checkout - whatever keeps Costco as great as it is.

I’m glad they check membership.

People bring their whole family and don’t keep their children in line. Recently, block the isles and expect you to move.

One other issue. I am not a member, but about every two weeks, I go with a senior in his eighties. He is a member. We have lunch in the food court, and then we enter Costco where he does his shopping. I rarely buy anything for myself on his membership card. Will Costco let me in with him in the future?

I’ve had a problem with Chinese made items too?Id rather pay a little more and get ISA products

With paying for membership we shouldn’t have issues with showing card or digital card to enter , if people don’t like showing their membership card shop at other stores .

I used to grab lunch from the food court, but the lines are often too long and there's not enough seating. IMHO, it's not handicap friendly.

yep, i hate when they ask me to show my card, and try to upgrade me.

The roast beef sandwich has disappeared at my Costco. The other food court items are so-so. The pepperoni pizza slices have spotty sauce and cheese covering, and I still miss the polish dog. And 2:50 for a cookie is too much, I haven't bought one yet.

I have never understood the Costco policy of reviewing the cart on exit. No other retailer does this. And it seems kinda stupid given that it would seem almost impossible to sneak unpurchased items into your cart after you have checked out. Plus, what are they really checking for? I might have 50 items in my cart, and they give it a quick perusal and waive me thru. What is really going on?

I hope Cosco gets on board with scan and go like Sam’s has.

I think its fair that they have added the better SECURITY, why shouldnt they pay membership fees like the rest of us that do.Plus you dont like having to show your I.D. twice then shop somewhere else.

Checking card is absolutely good

I hope that Costco will figure out a way caregivers can shop for Members with disabilities . Sometimes the bad days last longer than the supplies. Plus often I need to wait in the parking lot because electric carts are all being used. My wheelchair doesn’t fit in every car.

Your video is NOT keeping up with your narrative. 5:25, you were still showing the garlic parm bread when you started to talk about the chocolate pie. No quality control during the editing process. 👎

I don't mind restricting entry to members and one guest. Limits shoplifting. I do wish they'd returm their cold and frozen shipping for those of us who have to pack coolers to get their great froze n meats etc.

Is that Louie Anderson in a dress?

I shopped in Daegue , S. Korea. Kinda fun.

So far I think the changes are good. I love self checkout! It's the only check out that I use now. I would like to see more Whole Foods in the Bakery, like real organic sprouted wheat bagels and sprouted wheat breads. I would also like to see less imported food and more food grown locally especially food that uses natural pesticides that are not harmful to the environment or to individuals. Thank you for continually innovating!

Bring back the hand-dipped ice cream bars!!!!!!

I think the scanning card at the entrance complaints are probably done by the people who are actually using paying Costco’s member’s cards! These guys are loosing their “privileges” and they don’t like it!

What’s wrong with showing the picture on the back of your card?

Unfortunately, all stores are not stocked the same. One near me has nothing….major cities have the latest & best assortments. I was in Atlanta….everything !! Here in Noblesville, IN crap !!

Maybe Custom Officials SHOULD be as efficient as Costco is at checking ID's.

If Costco raises it's membership fee, I will not renew!

Yes, I like the strict membership policy! It helps keep riff raff out of the store. Practically anyone can easily pay for their membership in savings on gasoline alone! If you have a diesel, maybe not! But they have such good deals on many items, it's hard not to save money, as long as you have some impulse control!

I don’t mind the new changes at all.

As a Costco member for 18 years, I miss down jackets, polester fill jackets don't cut it. Also polyester shirts are any good.

Nice tribute by showing the late great Louie Anderson in a couple of shots.

Costco has always been amazing!